Customer Service Care Technician
Resume:
Birmingham, AL *****
*******@*****.***
SUMMARY
I am a very hard and dedicated
worker and I'm a very
Motivated Human Resources
Specialist offering 2 years of
experience promoting employee
retention through incentive
programs and well-researched
compensation packages.
Well-versed in employment
regulations and records
management requirements.
Tech-savvy individual with
advanced knowledge of job-related
software.
Driven and decisive offering years
of experience managing human
resources teams to deliver
compliance, personnel
communication and workforce
programs. Flexible and focused
with expertise in recruitment and
retention, mediation, staff training
and development and complex
problem resolution. Develops and
implements HR strategies and
initiatives aligned with overall
business strategy.
I'm accommodating focused on
sourcing high-quality candidates
and minimizing turnover to
enhance team productivity.
Coordinated and organized
professional with years of vast
Cindy Carlisle
EXPERIENCE
June 2021 - January 2023
Lead Staffing Coordinator Crown Staffing Bessemer, AL February 2013 - December 2017
PCT (Patient Care Technician) Addus HomeCare Vestavia Hills, AL January 2007 - January 2013
I was responsible for running background checks administrating drug test taking care of the needs of all field associates and
•
Keeping track of payroll and make sure all the companies that have contracted with needs were met and they had reliable workers
•
Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
•
Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
•
• Provided support during new employee interviews and orientations. Worked with human resources teams to align staffing decisions with regulatory standards.
•
Facilitated procedures surrounding employee termination, transfer and discipline.
•
Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
•
Assisted payroll teams by reporting employee hours and calculating correct compensation.
•
• Prepared KPI reports to measure employee productivity and progress.
• Created and modified job descriptions within all departments. Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
•
• Contacted job applicants to inform of application status. To fulfill the needs of my clients take them to their doctor's appointment administer their meds And make sure they eat a proper meal and their hygienes are taking care of
•
Documented patient intake and dietary requirements and aided with feeding and monitoring.
•
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
•
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
•
Promoted patient satisfaction by assisting with bathing, dressing and exercising.
•
Supported healthy patient skin with bedside baths, wound care and integrity checks.
•
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
•
• Kept instruments and equipment clean and sanitized. Prepared patient chart for admission and compiled appropriate paperwork.
•
experience managing employee
relations activities in fast-paced,
growing company. Attentive listener
committed to building strong,
trusting relationships with staff and
management.
I'm also a Certified Nursing
Assistant diligent about serving
patient's medical and personal
needs. Focused on delivering
high-quality care to individuals from
diverse backgrounds. Dedicated to
protecting patient safety and
promoting satisfaction with facility
services. Kind and energetic
professional with outstanding
bedside manner and charting
abilities.
I'm also a former dedicated
Preschool Teacher that brings high
energy, early intervention
knowledge and dedication to
preschoolers. Focused on planning
diverse activities to enrich learning
and promote individual growth.
Encouraging, upbeat and motivated
to positively impact
students.Specializing in early
childhood development for students
with special needs. Adaptable to
particular learning needs and
abilities of each child. Committed to
helping diverse learners reach
maximum potential.
SKILLS
• Dementia care
• Tube feeding
• Hospice care
• Vital signs
• Catheter care
• Nursing
• Memory care
Developmental disabilities
experience
•
• HR sourcing
• Negotiation
• Talent management
• Interviewing
• Recruiting
• Communication skills
• Sales
• ATS
• Cold calling
Preschool Teacher Korner Kollege Birmingham, AL
• Implemented hands-on, play-based strategies for experiential learning.
• Taught children foundational skills in colors, shapes and letters. Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
•
Developed professional relationships with parents, teachers, directors and therapists.
•
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
•
Established indoor and outdoor safe play environments for toddler-age children.
•
Collaborated with colleagues on developing new classroom projects and monthly themes.
•
• Incorporated music, art and theater into lesson planning. Enhanced sensory abilities by giving children access to numerous textures and shapes.
•
• Administered and documented results of student assessments. Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
•
EDUCATION AND TRAINING
August 2000
High School Diploma
West End High School, Birmingham, AL
College Computer Science
Lawson State Community College, Birmingham, AL
• Employee relations
• ADP
• Succession planning
• PeopleSoft
• Human resources
• Paychex
• Talent acquisition
• Workday
• Employment & labor law
• Lead generation
• Salesforce
• Training & development
• Relationship management
• Employee evaluation
• Research
• Lever
• HRIS
• UltiPro
• Social media management
• Customer service
• Personnel recruitment
• Teambuilding
• Data management
• Supervision & leadership
• Friendly, positive attitude
• Critical thinking
• Multitasking
• Microsoft Office
• People skills
• Clinical training
• Acute and rehabilitative care
• Mobility Assistance
Medical device products and
services
•
• Healthcare expertise
• Sterilization techniques
• Infection control standards
• Patient positioning understanding
• Feeding assistance specialist
• Collecting vital signs
• Medical terminology knowledge
• Grooming and bathing assistance
• Preparing meals
• Helping with medication
• General housekeeping ability
• Patient relations
• Respiratory equipment training
• Able to lift 120 pounds
• Effectively work with parents
• Social skills development
Training in food handling
preparation
•
Excellent classroom
management
•
• Effective listening
• Schedule creation and
maintenance
• CPR/First-aid certified
• Calm and patient
Certified in Early Childhood
Education
•
• Decision-making
Contact this candidate