Santana Adams

*** ***** ***** ** *********, TN **214

931-***-****

advook@r.postjobfree.com

Objective:

To obtain a position within an organization that will allow me to utilize my exceptional knowledge of business practices, strong customer service and excellent interpersonal skills.

Experience:

July 2019—current

Provider Relations Associate Analyst Cigna Nashville, TN

Support and maintain positive relationships with health care professionals within the network

Initiates the onboarding of medical providers and thoroughly explains the onboarding and contracting process so that they are prepared

Assists providers in contract compliance and credentialing issues

Work under own initiative, prioritizes own work, and meets agreed timescales

Analyze provider’s profile for discrepancy and submit for correction

Internal Projects

-Email Support November 2020 – Present

Respond to provider’ emails in a timely fashion regarding contracting, credentialing and claim related issue

September 2016—July 2019

Account Manager Comdata Brentwood, TN

Serves as primary contact for assigned customers and internal resource for client day to day questions, escalations, and is a back-up for other departments

Respond to inbound emails, fax, chat, and phone calls within SLA requirements per contracts

Effective at proactively seeking customer impacting information and data, interpret, act and update data effectively and demonstrates exceptional multi-tasking skills

Account maintenance, setting up new accounts, order processing, user security, report generation, reconciliation, funding, and billing questions

Makes decisions regarding the set up and support of the clients assigned to their care

Completes the processing of customer requests with minimal assistance and maximum efficiency

December 2014- September 2017 Comdata Brentwood, TN

Customer Service Representative

Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Comdata products

Drive provider retention by offering solutions to callers by encouraging Comdata product usage

Remain knowledgeable of new products, services, and procedures

Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas

Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service

June 2011-Feb 2014 Xerox Nashville, TN

Customer Service Representative III

• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.

• Manage call activity; perform call close administrative requirements.

• Adhere to proper escalation procedures to resolve customer issues.

• Provide customer training on assigned products in accordance with current field procedures.

• Assist other service reps as required with; call support, knowledge sharing & problem resolution

• Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity

• Accepts / shares responsibility for being a subject matter expert / coordinator for key business processes (i.e. parts, asset tracking, retrofits)

• Manages and plans activity to ensure productive workday.

• Responsible for a full assigned workload territory with minimal assistance.

Jan 2010-Jan 2011 KFC Clarksville, TN

Cashier

Provided great customer service experience

Handle large amounts of cash

Managed stock room, inventory count and executed store inspections.

Education:

2005-2009 Kenwood High School Clarksville, TN

High school diploma

Skills:

Self-motivated, strong computer skills, proficient in Microsoft Office Word, Excel, Power Point, and Access,

Possess the ability to maintain a high level of professionalism, excellent written and verbal skills including presentation skills, ability to work independently and in a team environment, strong organizational, analytical

and problem solving skills with attention to detail while maintaining multiple tasks simultaneously.

Contact this candidate