Administrative Assistant Front Desk
Resume:
Connie Morris
Church Hill, MD 21623
PROFESSIONAL OBJECTIVE - Continue my career as an administrative assistant. Administration has been a large part of my career with the National Education Association for the past 30 years and Department of Social Services for 6 years.
EXPERIENCE:
Administrative Specialist III, Kent County Department of Social Services, Chestertown, MD
December 2015 – Present
Assist and support Assistant Director of the Family Investment unit
Work in the MD Think system: mainframe delivery application system
MD Think, E & E Worker Portal, scan applications & supporting documents into the Eligibility & Enrollment System for SNAP, TCA and Long-Term Care.
WORKS/OWRA: enter data for work eligible clients, (timesheets Family Independence plans and medical forms
QLIK View: run reports for the agency Associate Director for monthly meetings.
Greet Customers entering the agency with questions and documents that need to be scanned into the MD Think System
Answer multi line phone and transfer calls to case workers, social workers, child support and supervisors
Attend Community Partnership meetings
EBT issue SNAP cards to clients that have lost, stolen or not received cards
Monitor Compliance and policy with Department of Human Services
Provide administrative and technical support to staff and clients
Receive, open, stamp and distribute mail to the agency
Monitor agency email. Distribute emails to the appropriate unit for quick response
Plan and organize office activities, such as A Day to Serve (volunteer program with State of Maryland), Holiday programs (Brighter Christmas Fund, Lions Club and Adopt a Family) for agency
Plan and Organize FIA Affiliate meeting hotel and meeting logistics
Prioritize and complete tasks according to schedules and goals
Teach customers to build resumes, write cover letters and thank you notes
Guidance on Job Search
Handle confidential information on clients
Track & monitor days and hours for the clients in our WORKS program
Prepare presentation documents for Kent County Social Services Board
Work as a team player on 3 committee programs including Shelter Operations
Order supplies for the FI unit
Maintain office files
Vehicles for Change contact for the FI unit.
Senior Program Assistant, National Education Association, Washington, DC
September 1984 - January 2015 (Retired, 30 years)
Human & Civil Rights
Work as a team member in the Human & Civil Rights Department.
Programs & Conferences: Coordinate conferences for Human & Civil Rights Department (Worksite selection and contract negotiation, logistical arrangements, hardware, software and hotel staff)
Prepared training materials for 3 programs; Diversity, Social Justice, Cultural Competence and Training of trainers.
Human & Civil Rights conference lead; Program, speakers and presenters, transportation for 600 attendees, meals and logistics.
Design and format jump drives for presentations and trainings
Process and track vouchers for members, affiliates, vendors and staff
Setup and run webcasts and equipment (Infocus projectors, laptops)
Work the Annual Rep. Assembly in the Legislative Action Center. We managed work room for attendees to email congress on education issues. Provided technical assistant to attendees that were not familiar with the program.
Constituent Relations
Work as a team member in the Constituent Relations Department.
Programs & Conferences: Coordinate conferences for NCUEA National Council of Urban Education Association (Worksite selection and contract negotiation, logistical arrangements, hardware, software and hotel staff).
Managed their member data base
Managed their $200,000 dollar budget. Kept president and treasurer up to date with their financials.
Prepared training materials for 2 major conferences and 3 board meetings a year.
Design and format jump drives for presentations and trainings
Process and track vouchers for members, affiliates, vendors and staff.
Setup and run webcasts and equipment trainings (Infocus projectors, laptops)
Serves as liaison to ITS for the NCUEA
Provide technical assistance for all IT equipment in the department
Track and resolve technical issues with department and NCUEA members
Work the Annual Rep. Assembly in the Legislative Action Center. We managed work room for attendees to email congress on education issues. Provided technical assistant to attendees that were not familiar with the program.
Campaigns & Elections
Work as a team member in the Political Action Committee (PAC) Unit
Process and track contributions and budget using the EPAC system for Candidates, PAC and other Campaign organizations.
Use the EPAC system to run reports for the Election cycles on Contributions made from the PAC
Process and track all Congressional and Presidential recommendations
Coordinate the preparation of PAC Council meetings (5 meetings annually)
Work the Annual Rep. Assembly:
Manage the PAC Giveaway Office by overseeing the operation of the Office, working with the state Giveaway captains (members) to process transmittal of contributions from their delegates, (members) trouble shoot problem records (contributions) and answer any questions the captains have about fundraising. Prepare and deliver contributions to the PAC accounting office in the amount of $1.3 million dollars
Process and track vouchers for members, affiliates, vendors and staff
Setup and run webcasts and equipment trainings (Infocus machines, laptops)
Serves as liaison to ITS for the Campaigns & Elections Office
Provide technical assistance for all IT equipment in GR and C & E
Track and resolve technical issues with GR and C & E staff and Field Operations Staff
Track the direct mail project with OMP (Vendor)
Software: Microsoft Office Suite, WORKS, ECMS/CARES, OnBase, The Work # and MABBS, Vehicles for Change, and MD Think System
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