Backroom Associate Customer Service
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
C A S S A N D R A
B R O W N
********@*****.***
*** **** ***** ***** **** Dr Apt 1025
Lewisville Texas 75067
Hardworking fulfillment team member skilled in keeping accurate records and efficiently filling high-volume orders. Maintain strict performance goals for order picking and packing. Trained in operating equipment forklifts and pallet jacks. High-performing Order Filler maintains required production and accuracy to meet customer demands. Performs full range of warehousing activities and manages workload with minimal oversight.
Order picking Warehouse support
Stock management Pallet jack operation
Storage organization
Fulfillment Specialist, Target, Aug 2021 - Current Picked, packed, and loaded orders based on information from pick tickets. Met performance targets by quickly identifying, locating, and counting merchandise for each order.
Maintained accurate tracking for order movements with use of RF scan gun. Identified needed picking work, entered completed tasks, and located products with computer terminals and hand-held devices.
Picked [Number]+ orders per hour and placed in totes or on pallets. Senior Customer Service Specialist, Best Buy, Aug 2019 - Feb 2020 Fielded inquiries via email and telephone to answer questions about payments, service concerns, and product questions.
Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems. Achieved timely resolutions for escalated issues using excellent research and problem- solving abilities.
Increased sales with effective cross-selling and upselling of related products to existing customers.
Supported associates in other departments by offering expert advice on customer service operations and procedures for handling common problems. Customer Service Manager, Walmart, Aug 2016 - Dec 2020 Communicated and directed staff management, task delegation, merchandising, and customer service.
Contributed to effective decision-making with detailed reports on daily operations. Managed daily workloads by organizing effective schedules and delegating tasks. Maintained customer satisfaction with professional management of complex escalated customer concerns.
Maintained high-quality service delivery with productive resource allocation and workflow coordination.
EDUCATION
Backroom Associate, Sears, Nov 2015 - Aug 2016
Received incoming merchandise, unloading truck with team and sorting items for storage or immediate restocking.
Cleared out large volumes of cardboard with crushing and baling equipment. Minimized safety risks with careful use of all equipment. Supported accurate inventory control by carefully checking new shipments, counting products, and following correct labeling procedures. Kept backroom neat and clean, removing debris and putting all product in correct locations.
Grossmont High School, Dec 2011
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