Personal Assistant Service Representative

Tiffany Singleton

Yuma, AZ *****

*******************@*****.***

+1-928-***-****

Dedicated and meticulous Office Manager with over 10 years of experience excelling at pri oritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset, to streamline operations. Enterprising team leader, offering demonstrated success in leadership, organizational problem solving and customer service.

Excellent conflict resolution skills with the proven ability to defuse high-stress situations. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Homemaker

Yuma, AZ

February 2021 to Present

Homemaker due to complications with my health looking for remote work only. Inbound Customer Service Representative

Alorica - Topeka, KS

March 2009 to December 2021

Managed large amounts of inbound and outbound calls in a timely manner. With over 200-300 calls per day in order to identify, research and resolve the issues for premium business and residential customers. Followed call center “scripts” when handling different topics. Identified customer needs, clarified information, researched every issue and provided solutions. Boosted productivity by maintaining strong call control and quickly working through scripts. Personal Assistant to the Office Manager

Private Company Index and Entrex Inc. - Topeka, KS November 2012 to July 2019

Analyzed and optimized operations including bookkeeping, payroll, supplies, and clerical services. Managed relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time. Organize office operations, policies and procedures. Manage contract and price negotiations with office vendors, service providers and office lease. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Collected and kept careful records of rental payments & processed eviction paperwork. Education

Bachelor of Medical Science in General Studies

University of Kansas Medical Center - 2002Kansas City, Missouri August 2021 to August 2021

Associate's degree

Skills

• Medical billing

• Writing skills

• Administrative experience

• Microsoft Office

• Customer service

• Technical support

• QuickBooks

• Human resources

• Bookkeeping

• Computer skills

• Data entry

• Typing

• Microsoft Excel

• Windows

• Microsoft Powerpoint

• Communication skills

• Help desk

• Microsoft Word

• Caregiving

• Active Directory

• Personal Assistant Experience

• Clerical Experience

• Payroll

• Desktop Support

• Computer Networking

• Operating Systems

• Network Support

• Remote Access Software

• Microsoft Windows Server

• Call center

Certifications and Licenses

Sales

Additional Information

Beginners Level Live Chat Customer Service Assistant

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