Delivery Driver Customer Support
Resume:
TE
Tyrell Epps
Professional Summary
Hardworking and enthusiastic individual trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Work History
Mellow Mushroom - Crew Kitchen Staff Member
Short Pump, VA
11/2021 - Current
Buffalo Wild Wings - Kitchen Staff Member
Short Pump, VA
09/2021 - 11/2021
Amazon - Delivery Driver
Henrico, VA
08/2020 - 09/2021
Maintained clean, trash-free workspaces to maximize productivity and safety.
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Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
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Circulated kitchen area to receive work assignments and identify support tasks.
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Made food according to standard recipes with requested changes for customer satisfaction.
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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
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Sanitized dining ware and kitchen equipment according to health code standards.
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Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
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Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
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Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
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*********@*****.***
Richmond, VA 23223
Skills
● System Administration
● Network Security
● Zendesk
● ServiceNow
● Application Configuration
● Delivery and Shipment Records
● Forklift Operation
● Customer Service
● Sales Quota Achievement
● DOT Compliance
● Efficient Service
● Team Management
● Service Quality Improvement
● Employee Motivation
Google IT Support Program (Cloud
Computing, Linux Command Line,
Systems Administration)
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● Technical Support/Customer Support
● POS Inventory System Operation
● Daily Receipts Documentation
● Analyzing Profitability
● Contact Management Systems
Education
Expected in 05/2023
Shaw University
Raleigh, NC
Bachelor of Science: Computer
Information Systems
● Networks
● Systems
● Database Administration
● Digital Literacy
● Application Software
Dominos's Pizza - Delivery Driver/ Kitchen Staff Member Raleigh, NC
01/2018 - 08/2020
Completed on-time deliveries by choosing best and most efficient routes.
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Operated vehicle safely in highly congested areas with no traffic violations.
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Contacted customers prior to delivery to confirm and coordinate delivery times.
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● Created and submitted delivery and DOT logs.
● Fostered positive working relationships with regular customers. Loaded truck and properly secured items to prevent damage for deliveries.
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Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
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Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
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Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
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Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
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Processed payments by accepting cash, checks and credit and debit card payments.
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Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
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Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
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Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
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Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
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Communicated menu item information and offered suggestions to promote featured products.
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Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
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Sanitized dining ware and kitchen equipment according to health code standards.
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Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
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Maintained clean, trash-free workspaces to maximize productivity and safety.
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