Customer Service Store Manager
Resume:
Nichole Richardson
Lewes, DE
**************@*****.***
Willing to relocate to: Lewes, DE
Work Experience
Merchandising Inventory Manager
PetSmart - Millsboro, DE
April 2022 to Present
I wear several different hats, I’m not just a merchandising manger, but I also assist the store full needs and help in other fields not assigned to my job title. opening the store every morning and manage the money in the safe box and cash registers before opening the store. I perform sop store operations safety walk. I make sure top stock is accurate placed and safe from falls. I make sure all animals including reptiles are feed watered and their habits are clean and all animals are not sick. Do full safety walk threw pet salon make sure dogs are being handled properly and safely making sure they have water and are checked into the system. I use sap operating system on a smart phone to track orders threw online purchases and to manage merchandise. Helping associates, as problems arise encourage them, and train them. Help customers with excellent customer service and knowledge of products help with returns and stolen merchandise. Operate forklift and unload trucks making sure all merchandise is received and truck shipments are complete. I check audits and submit errors . Make sure receiving is clean clear and safe and that all merchandise is wrapped and top stocked accordingly with heavy machinery. I lead and manage all planograms come together with my team of manager peers and appoint pogs with each associate. Set and destroy pogs as needed in the time frame as requested. Moving shelves, setting light weight signs, setting of advertisements on store fronts. Managing clearance and outta dates planning placement of clearance merchandise. Price changing and price updating added with weekly pog strips. Answering phones handling customer issues leading online orders and curbside picks. Checking in live pet delivery’s and cold food delivery maintaining good relationship with vendors. Handling store maintenance such as fire alarm systems and pest control threw maintenance orders. Operation of cash registers when store is full of customers, handling returns and engaging customer complaint issues. Making sure employees have lunch breaks and 15 min breaks threw out the days maintaining a good encouraging work environment, while leading a team. Operations of pet care threw out the day and selling them to customers with proper knowledge of pets. Sign contracts with customers and guiding through proper petcare before purchasing. Coming together with assistance manger and store manager to plan and situate habitats with proper cleanings. Making sure staff stays in schedule and everything is done in a timely fashion, while giving them the tools they need to succeed and advance with in the company. Staying in Contact with district manager and take part of virtual meets about concerns and new projects for the store.stay on top of pet trading classes work with the pet trainer for ideas on maintaining pet and people relationships. Engaging customers about the salon services and monthly pet packages. Wednesday and fridays meetings about the truck deliveries and freight issues assign proper associates to proper tasks.
Overnight operations Manager
Lowe's Home Improvement - Lewes, DE
December 2020 to Present
Over seeing see 18 associates making sure productivity and safety is in full operations of the entire store. I over see the backend unloading trucks and stocking shelves. Making sure customers get deliveries and overseeing the dox paperwork from the truck deliveries. Processing paperwork from daytime trucks and night time trucks. Over seeing pricing and signage threw out the store making sure product is correctly shelved and processed threw sims. Top stock overflow merchandise threw planograms. Making sure store is clean clutter free and safe for associates and customers. Delivering customer service and pulling merchandise from receiving for customers. Operations of all machinery I am forklift certified, order picker certificated and narrow reach truck certified. Making sure schedules or set for employees properly trained. I train employees on all machinery that we use daily to keep merchandise flowing three out the store. Making sure store is secure with no hazards and all locks are secure and alarms are set. I am Multi trained and multitasking threw out the night. Over one year of supervisor experience and a year experience pricing and staging merchandise.
Education
Junior High School Education
James M. Bennett High School - Salisbury, MD
September 1998 to June 2000
Skills
• Merchandising
• Planograms
• Freight Experience
• Store Management Experience
• Forklift
• Retail Sales
• Pricing
• Supervising Experience
• Teaching
• Retail Management
• Organizational Skills
• Pallet jack
• Customer service
• Warehouse experience
• Order Picking
• Shipping & Receiving
• Loss Prevention
• Store management
• Training & development
Awards
Service star award
December 2021
Received customer service star award for providing excellent customer service. Certifications and Licenses
Forklift Certification
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