Assistant Manager Customer Service

D a m o n B a l d w i n

**** ****** **. **** *, Hanahan, SC

Cell 843-***-**** Home Office 843-***-****

**********@*****.***

PROFILE

Seeking a long-term challenging growth position utilizing my restaurant management and sales abilities; desire both career development and financial profitability.

Bring to the table a 15-year successful track record of hands-on experience in restaurant management operations and business development in both corporate and family-owned establishments. Motivated and results-oriented team player with ability to contribute value to the bottom line. Strives to provide excellent customer service and is committed to work hard to advance a company’s long-term success. Very creative and resolves problems quickly. Offers interpersonal, management and leadership skills required to meet standards to grow a business and exceed expectations. Works well under pressure in a fast-paced environment.

WORK, SKILLS & LEADERSHIP EXPERIENCE

•Team Building / Staff Training •Customer Service / Guest Relations

•Purchasing / Inventory Management •Cost Containment / Control

•Quality Assurance / Control •Policies and Procedures

•Facilities / Safety Management •Continuous Performance Improvement

•Continually exceed sales expectations and receive recognition as top producer.

•Manage staff and motivate 30+ team members: direct staff schedules, interviews, training, and conduct pre-shift

meetings and reviews of personnel performance. (Contributed to recognition as most profitable 2 years in a row).

•Build positive Guest relationships to ensure total satisfaction and high-quality dining experiences: service

efficiency, quality of staff and product presentation to ensure profitability (maintained gross profit at %)

•Perform operational duties within budget guidelines such as inventory, ordering, forecasting, labor management,

and maintain overall cleanliness (reduced general overhead by & increased overall average checks by %).

•Managed cashier station, reconciled daily receipts, maintained and replenished levels in vendors’ charge and

cashier’s banks, and handled POS accounting.

•Direct accountability for specific departments within the operation: front and back-of- the-house. Fulfill catering

in-house and encourage product sales and direct staff to maximize levels of performance.

•Handle a variety of positions covering food preparation as a chef, line and prep cook and server as needed.

•Promote guest satisfaction to steady repeat business (increased over one-year period by 15%).

EXPERIENCE:

Sales Representative 2010-2011

Sirus Satellite Radio / Chartis / Nufic

Hanahan, SC

Assistant Manager? 2008-2010

ABC Company?

Assistant Manager

TooJay’s Gourmet Restaurant 2006-2008

Palm Bay, Florida

Floor Manager

Ben’s Restaurant Delicatessen Caterer; Manhattan/NYC, New York 2004-2006

Ben’s Kosher Deli Restaurants and Caterers is a well known chain of eateries in the Nassua,

Queens and NYC areas featuring the very best in deli and traditional Eastern European specialties.

Assistant Manager

TooJay’s Gourmet Restaurant, Orlando, Florida 1998-2004

TooJay’s operates 26 locations throughout the State of Florida and is an award-winning kosher-

Style Deli Restaurant and Bakery; casual family-style dining.

EDUCATION

2002-2003: Completed 30 credits toward Associate's Degree in Culinary Arts

Jupiter Community High School, Jupiter, FL

REFERENCES Available upon request.

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