Customer Service, Administrative Assistance, Medication Technician and

COURTNEY E. HARDAGE

**** ****** *****

Jacksonville, Florida 32210

Cellular 904-***-****

Email: ********@*****.***

CAREER SUMMARY

Seasoned detail-oriented professional with broad experience in business and health care administration. Successful track record in contract negotiations, quality service and ingenuity. Highly skilled in all aspects of provider network development and management, provider network maintenance, provider relations, member and employee relations, project planning and development. Excellent problem-solving skills, effective communication skills, strong analytical skills and successful handling of multiple priorities and tasks.

ACCOMPLISHMENTS

● Cultivated positive relationship between company and capitated physician network.

● Developed a multi-county workers’ compensation provider network with a focus on expansion for statewide coverage.

● Assisted in the development of Mission:Health.

● Designed and implemented a database system for provider credentialing and updated certification tracking.

● Developed application submittals and expedited necessary state approvals for Workers’ Compensation Managed Care Network.

● Engineered successful audit by state regulatory agency.

● Managed to maintain provider network after a fee schedule reduction by effectively using strategic negotiation and contracting skills.

● Successfully started my own business as an independent contractor in the fitness industry. Built my clientele through referrals from satisfied clients.

● Successfully started my own company, Compassionate Care. Built my clientele through family, friends and through satisfied loved ones of my clients.

PROFESSIONAL EXPERIENCE

2018 – Present

Compassionate Care, Owner

Certified Nursing Assistant, Private in-home care

Services provided to clients include but are not limited to in home personal care, total care, dressing, bathing, oral care, range of motion exercises, medication reminders, light housekeeping, client’s laundry and meal preparation. Providing emotional support to family members and client, promotes safe and healthy environment, engages client in activities of their choice to stimulate and promote quality of life and well-being. Transportation to doctor’s appointments, miscellaneous errands, grocery shopping, post office, hair salon, and day trip outings. Any other services that the client needs that are pre-approved by the ckient’s physician and family 2017 - Present

Nursing on Demand

Home Healthcare Companion, Certified Nursing Assistant and Med Tech Services provided to clients include but are not limited to in home personal care, total care, dressing, bathing, oral care, range of motion exercises, medication reminders, light housekeeping, client’s laundry and meal preparation. Providing emotional support to family members and client, promotes safe and healthy environment, engages client in activities of their choice to stimulate and promote quality of life Page 2

and well-being. Transportation to doctor’s appointments, miscellaneous errands, grocery shopping, post office, hair salon, and day trip outings. Any other services that the client needs that are pre-approved by my supervisor and that fall under the company’s scope of services.

2014 - Present

Let’s Go, Owner

Personal Assistant, Caregiver, Personal Driver and Concierge Services provided to clients include but are not limited to in home care giving, medication reminders, meal preparation, light housekeeping, laundry, transportation to doctor’s appointments, miscellaneous errands, grocery shopping, post office, hair salon, house sitting, travel planning, moving assistance, pet sitting and walking, administrative assistance and day trip outings. Any services that the client may need I strive to accommodate them if their needs do not exceed my boundaries. 2011 – 2014

Fitness and Nutrition Consultant, Living for Wellness 2007 – 2011

Personal Representative and Caregiver for my father, Gordon Hardage Sr. 2004 - 2007

Living for Wellness, Owner

Certified Personal Trainer and Certified Sports Nutritionist: Training program components consist of cardiovascular fitness, injury prevention, muscular endurance, muscular strength, core strength, flexibility and body composition. Clients gain nutrition education and guidance for choosing healthy meals and snack plans. Clients are educated and trained in order to reach their peak performance and weight loss/gain goals through highly motivational cardiovascular and/or body building sessions.

2004 – International Fitness Association Internship during school – Sportsplex, Atlantic Beach, FL 2002-2003

Patterson, Bond & Latshaw, P.A.

Legal Secretary/Executive Assistant: Developed legal, corporate and real estate documents including estate planning documents, minutes, bylaws, and articles of incorporation, affidavits, power of attorneys, designation of health care surrogates, living wills, and legal descriptions. Entered partner's time in Timeslips software and billed out on a monthly basis, scheduled hearings and appointments. Assisted attorney with research regarding legal descriptions, estate planning and corporate law language updates.

2001

HealthEase of Florida, Inc., Jacksonville, Florida Provider Relations Representative: Educated providers on HealthEase’s policies and procedures. Provided all necessary support and education to network providers, developed and maintained provider network for HealthEase's HMO product. Assisted with credentialing processes, which included conducting site visits and chart reviews, to ensure quality of care. Proactively solved service and claim issues and conducted provider profile sessions with contracted providers. Negotiated contracts and fees with providers to successfully help reduce HealthEase’s medical cost and increase revenue. 2000 – Moved to Tampa, Florida for Sabbatical

1998 – 2000

CIGNA HealthCare of Florida, Inc., Jacksonville, Florida Provider Relations Representative: Responsible for educating providers on CIGNA policy and procedures. Provide all necessary network support and education to contracted providers for Provider Access Line (automated referral line), responsible for relaying information about CIGNA HealthCare products, Page 3

networks, policies and procedures to contracted entities. Also responsible for network development for CIGNA HealthCare's HMO, PPO and GPPO products. Assist with credentialing processes, which includes conducting site visits and chart reviews, to ensure quality of care. Proactively solving service issues and conducting provider profile sessions with contracted providers. Negotiated contracts and fees with providers when requested and managed to negotiate fees that still saved CIGNA HealthCare money.

1998

Heritage Southeast Medical Group, Jacksonville, Florida Provider Network Coordinator – North Florida: Served as liaison between capitated physician network and corporate offices. Provided educational support, provider relations and problem resolution to network providers. Conducted site visits and in-service sessions to ensure contractual compliance. 1995 – 1998

Baptist / St. Vincent’s Health System - Prime Comp Network, Jacksonville, Florida Provider Relations Specialist: Developed and maintained Workers’ Compensation Network for client payors throughout Florida. Responsibilities included provider solicitation, contract negotiation, credentialing, marketing to and coordination with third party administrators, claim repricing, and liaison with providers’ office staff, managed provider network databases, provider directories and certification tracking. Established communication protocol between providers and administrative services. Developed organizational structure for provider files in accordance with accepted standards. Baptist / St. Vincent’s Health System - Mission:Health Executive Secretary, President/CEO: Developed PowerPoint presentations, scheduled meetings, highly efficient in Microsoft Word, Excel, Outlook and Access, scheduled travel arrangements, excellent verbal and communication skills, responsible for all correspondence using Dictaphone, ability to interact with all levels of management and clientele. 1994 – 1995

Florida Medical Association, Jacksonville, Florida Executive Administrative Assistant: Assisted Programs Division Director in departmental operations which included typing letters, tracking legislative bills during session, coordinating council and committee meetings. Provided support to the Health Policy Research and Development department with policy compendium, maintained files, logs and correspondence of meetings involving governmental entities.

EDUCATION

1996 - Florida Community College of Jacksonville, AA Degree 1982 - Robert E. Lee High School, Diploma

2004 - International Fitness Association, Certified Personal Trainer, Certified Sports Nutritionist CREDENTIALS

CNA – License No. CNA 363209, HHA, BLS Provider

*** Medication Technician Expired – Renewing 03/02/2020 through Guardian Pharmacy

*** Up to Date CEU’S Provided upon request

Contact this candidate