Customer Service Hobby Lobby
Resume:
SB
OBJECTIVE
Loyal, mature, and responsible professional with excellent interpersonal communication skills seeking a stable entry-level position with the opportunity for advancement.
SKILLS
Customer service, customer relationship management, marketing, sales, communications, account management & employee management.
EMAIL LINK
SUZANNE R. BALDWIN
202 W. WHEELER AVE * TERRE HAUTE, IN, 47802 * 812-***-****
SELECTED ORGANIZATIONAL POSITIONS
MENARDS SOUTH• CASHIER • (7/19 – 5/2020)
ALORICA/AT&T • CS AGENT • (7/17 – 1/2019)
CARSONS • CASH OFFICE MANAGER • (1/9/2016 – 7/2018)
HOBBY LOBBY • SEASONAL REPRESENTATIVE • (8/1/15- 1/31/16)
Supplemented home-based business income with seasonal employment at a fun, fast-paced, and dynamic organization. Leveraged creative experience to provide creative project ideas, superior customer service, and generate additional revenues for the company.
KROGER • PERSONAL FINANCES • (8/2010 - 12/31/2015)
Responsible for customer service and relationship management at multiple locations across the state. Duties included enrolling clients in visa credit programs as well as training associates in the best practices relevant to the marketing and promotion of Kroger’s financial products portfolio as well as filed in with the cashier team to process payments during high volume periods.
SAM’S CLUB • MARKETING REPRESENTATIVE • (7/2005 - 8/2010)
Responsibilities at this position included being the customer facing representative who maintained customer relations, recommended advanced membership options, promoted Sam’s Club portfolio of personal and commercial financial products, and trained associates in the sales and service of these products.
EATERIES INC. (GARFIELD’S) • MULTIPLE POSITIONS • (6/1994 -5/1998)
Although my primary position was as a shift leader for the Garfield’s Restaurant at the mall, I also worked closely with management to complete many other projects to further the organization’s vision. Such projects included business process management, workflow design, brand management and commercial décor at both Garfield’s Restaurant & Pubs as well as Casa Ole branded restaurants owned under the same corporate brand umbrella.
Lowe's Companies, Inc. • Home Décor Department Manager • (1/1992 -6/1994)
Responsibilities included items such as supervising and training employees, reporting directly to the home office, purchasing inventory and special orders, coordinating and decorating all store displays, scheduling employees, and customer satisfaction among many others.
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