MARCELIA L. JACKSON

*** ******* ****

MADISON, AL 35758

256-***-**** HOME/CELL

EMAIL: advodj@r.postjobfree.com

https://www.linkedin.com/in/marcelia-jackson-a5064625

SUMMARY:

Over 4-years of identifying business growth opportunities and develops strategies to increase company sales. Generates new contracts and sales leads to drive sales growth. Initiates project management for new client implementation and directs new sales initiatives. Manages large client relationships. Highly knowledgeable and skilled for helping organizations obtain better brand recognition and financial growth. I am a person that is results-driven, motivated, and enjoys working in a team environment.

PROFESSIONAL EXPERIENCE:

Huntsville Hurricanes Basketball Team Madison, AL September 2022 – Present

Director of Operations and Business Development

Supervisor: Stephen Tomlin 256-***-****

Develops, recommends and implements game/event operational policies and procedures that are consistent with the operating company's policies

Responsible for the day-to-day operations of sports venues and facilities that provide a diverse variety of sport, recreation and leisure activities, programs and events for the community as well as elite and high performance athlete training facilities

Familiarity with MS Excel (analyzing spreadsheets and charts)

Experienced in Customer Relationship Management software (e.g. Pipedrive)

Coordinates the preparation of annual maintenance schedules of the athletic center and equipment, including costing for budget allocations

Liaise with key stakeholders including media, sporting bodies, vendors, educational and community groups, commercial business and sponsors in regard to major sports event programs

Reviews, analyzes, and evaluates business procedures

Implements policies and procedures that will improve day-to-day operations

Ensures work environments are adequate and safe

Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership

Monitors the financial data and recommends solutions to improve profitability

Creates strategies and policies for company growth

Maintain a knowledge of commercial issues affecting public venues

Private Duty Healthcare Services New Market, AL June 2021 – August 2022

In-home Healthcare Worker

Supervisor: Sharon Ivy 256-***-****

Assisted client with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals

Provided companionship both in and out of their home

Provided transportation to/from medical appointments

Prepared and served meals to client

Initiated and participated in leisure activities provided for client as described in the activity calendar

Maintained client records daily in a timely manner

Documented medication distribution as applicable, leisure activities, incidents, and observations

Reported any changes in client’s physical condition and/or behavior and visitors

Observed and reported the health and emotional condition of the client

Maintained a clean, safe, and orderly environment for the client

Performed general housekeeping and followed cleaning schedules for client laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas

Indeni Network Monitoring Madison, AL March 2022 – July 2022

Business Development Representative

Supervisor: Brooke Saunders 415-***-****

Qualified leads from marketing campaigns as sales opportunities

Contacted potential clients through cold calls and emails

Presented our company to potential clients

Developed leads from marketing campaigns and meeting sales quotas

Ensured proper after-sales service

Identified client needs and suggest appropriate products/services

Customized product solutions to increase customer satisfaction

Build long-term trusting relationships with clients

Sought new business opportunities in the market

Set-up meetings or calls between (prospective) clients and Account Executives

Reported to the Business Development Manager on (weekly/monthly/quarterly) sales results

Stayed up-to-date with new products/services and new pricing/payment plans

Experienced in Customer Relationship Management software (e.g. salesforce)

Familiarity with MS Excel (analyzing spreadsheets and charts)

Reviewed and understood sales performance metrics

Excellent communication and negotiation skills

Delivered engaging presentations

Earnest Mercy Life Insurance, LLC Madison, AL June 2020 – Present

Owner Operator/Chief Executive Officer

Self-employed professional who generated new business by contacting potential customers, which entails selling, soliciting, and negotiating plans that match the needs of the assigned or potential customer’s portfolio

Applies for payments and setting up billing schedules

Provides correct insurance coverage for inquiring clients

Reviews applicable materials to ensure strict compliance with policies, protocol, and procedures.

Sells insurance products and services to customers and prospects

Brought company from $0 to over $80,000 in premium revenue, and consistently increasing

Huntsville Hospital Decatur, AL March 2015 – January 2022

Patient Care Assistant

Supervisor: Multiple 256-***-****

Helped patients with tasks such as bathing, dressing, and eating

Assisted with taking patients' temperature, blood pressure, pulse, and respiration

Took vital signs and recorded the information on a medical chart

Transported patients to and from operating rooms, laboratories, and examining rooms

Assisted with preparation and administration of medications, collected specimens for lab tests, monitored patients, and recorded treatment

Communicated a patient’s needs to nurses and doctors as appropriate

Lifted patients in order to move them and prevent bedsores

Fed patients and ensured that any special dietary needs were strictly adhered to

Assisted team members in the use of any medical devices and equipment required for their specific condition

Provided support and assistance to maintain a clean comfortable, safe, secure and homelike environment for the residents, in the upkeep of personal clothing and in the preparation and consumption of food and beverages

Ensured maintenance of clean linen including making of beds and changing bed linen for patients

Moving Smart Shreveport, LA August 2001 – January 2019

Office Manager

Supervisor: Mildred Rivers 318-***-****

Greeted visitors, answered a high-volume of incoming phone calls and delivered world-class service to our customers

Coordinated appointments, meetings and managed staff calendars and schedules

Supervised, mentored, trained, and coached office staff and delegated assignments to ensure maximum productivity

Analyzed and optimized operations including bookkeeping, payroll, supplies, and other clerical services

Hired employees and conducted new employee training

Coordinated domestic and international travel, including flight, hotel, and car rental reservations

Purchased office supplies and equipment and maintained proper stock levels

Produced reports, composed correspondence, and drafted new contracts

Created presentations and other management-level reports

Maintained the office condition and arranging necessary repairs

Managed contract and price negotiations with office vendors, service providers and office lease

Responsible for keeping the office running smoothly and oversaw administrative support

EDUCATION:

Athens State University, Bachelor Degree, August 2019 – Present (Graduation TBA)

ITT Technical Institute, Associates Degree (May 2014 – July 2016)

Green Oaks High School, Diploma (1998 – 2002)

Licensed Insurance Agent (Certified)

Certified Scrum Master

SPECIALIZED SKILLS:

Consulting

Forecasting

Contract Management

Resource Management

Problem Solving

Sales

Team Management/Team Building

SQL

Project Management

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