Scrum Master Sales Service
Resume:
MARCELIA L. JACKSON
MADISON, AL 35758
256-***-**** HOME/CELL
EMAIL: *************@*****.***
https://www.linkedin.com/in/marcelia-jackson-a5064625
SUMMARY:
Over 4-years of identifying business growth opportunities and develops strategies to increase company sales. Generates new contracts and sales leads to drive sales growth. Initiates project management for new client implementation and directs new sales initiatives. Manages large client relationships. Highly knowledgeable and skilled for helping organizations obtain better brand recognition and financial growth. I am a person that is results-driven, motivated, and enjoys working in a team environment.
PROFESSIONAL EXPERIENCE:
Huntsville Hurricanes Basketball Team Madison, AL September 2022 – Present
Director of Operations and Business Development
Supervisor: Stephen Tomlin 256-***-****
Develops, recommends and implements game/event operational policies and procedures that are consistent with the operating company's policies
Responsible for the day-to-day operations of sports venues and facilities that provide a diverse variety of sport, recreation and leisure activities, programs and events for the community as well as elite and high performance athlete training facilities
Familiarity with MS Excel (analyzing spreadsheets and charts)
Experienced in Customer Relationship Management software (e.g. Pipedrive)
Coordinates the preparation of annual maintenance schedules of the athletic center and equipment, including costing for budget allocations
Liaise with key stakeholders including media, sporting bodies, vendors, educational and community groups, commercial business and sponsors in regard to major sports event programs
Reviews, analyzes, and evaluates business procedures
Implements policies and procedures that will improve day-to-day operations
Ensures work environments are adequate and safe
Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership
Monitors the financial data and recommends solutions to improve profitability
Creates strategies and policies for company growth
Maintain a knowledge of commercial issues affecting public venues
Private Duty Healthcare Services New Market, AL June 2021 – August 2022
In-home Healthcare Worker
Supervisor: Sharon Ivy 256-***-****
Assisted client with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals
Provided companionship both in and out of their home
Provided transportation to/from medical appointments
Prepared and served meals to client
Initiated and participated in leisure activities provided for client as described in the activity calendar
Maintained client records daily in a timely manner
Documented medication distribution as applicable, leisure activities, incidents, and observations
Reported any changes in client’s physical condition and/or behavior and visitors
Observed and reported the health and emotional condition of the client
Maintained a clean, safe, and orderly environment for the client
Performed general housekeeping and followed cleaning schedules for client laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas
Indeni Network Monitoring Madison, AL March 2022 – July 2022
Business Development Representative
Supervisor: Brooke Saunders 415-***-****
Qualified leads from marketing campaigns as sales opportunities
Contacted potential clients through cold calls and emails
Presented our company to potential clients
Developed leads from marketing campaigns and meeting sales quotas
Ensured proper after-sales service
Identified client needs and suggest appropriate products/services
Customized product solutions to increase customer satisfaction
Build long-term trusting relationships with clients
Sought new business opportunities in the market
Set-up meetings or calls between (prospective) clients and Account Executives
Reported to the Business Development Manager on (weekly/monthly/quarterly) sales results
Stayed up-to-date with new products/services and new pricing/payment plans
Experienced in Customer Relationship Management software (e.g. salesforce)
Familiarity with MS Excel (analyzing spreadsheets and charts)
Reviewed and understood sales performance metrics
Excellent communication and negotiation skills
Delivered engaging presentations
Earnest Mercy Life Insurance, LLC Madison, AL June 2020 – Present
Owner Operator/Chief Executive Officer
Self-employed professional who generated new business by contacting potential customers, which entails selling, soliciting, and negotiating plans that match the needs of the assigned or potential customer’s portfolio
Applies for payments and setting up billing schedules
Provides correct insurance coverage for inquiring clients
Reviews applicable materials to ensure strict compliance with policies, protocol, and procedures.
Sells insurance products and services to customers and prospects
Brought company from $0 to over $80,000 in premium revenue, and consistently increasing
Huntsville Hospital Decatur, AL March 2015 – January 2022
Patient Care Assistant
Supervisor: Multiple 256-***-****
Helped patients with tasks such as bathing, dressing, and eating
Assisted with taking patients' temperature, blood pressure, pulse, and respiration
Took vital signs and recorded the information on a medical chart
Transported patients to and from operating rooms, laboratories, and examining rooms
Assisted with preparation and administration of medications, collected specimens for lab tests, monitored patients, and recorded treatment
Communicated a patient’s needs to nurses and doctors as appropriate
Lifted patients in order to move them and prevent bedsores
Fed patients and ensured that any special dietary needs were strictly adhered to
Assisted team members in the use of any medical devices and equipment required for their specific condition
Provided support and assistance to maintain a clean comfortable, safe, secure and homelike environment for the residents, in the upkeep of personal clothing and in the preparation and consumption of food and beverages
Ensured maintenance of clean linen including making of beds and changing bed linen for patients
Moving Smart Shreveport, LA August 2001 – January 2019
Office Manager
Supervisor: Mildred Rivers 318-***-****
Greeted visitors, answered a high-volume of incoming phone calls and delivered world-class service to our customers
Coordinated appointments, meetings and managed staff calendars and schedules
Supervised, mentored, trained, and coached office staff and delegated assignments to ensure maximum productivity
Analyzed and optimized operations including bookkeeping, payroll, supplies, and other clerical services
Hired employees and conducted new employee training
Coordinated domestic and international travel, including flight, hotel, and car rental reservations
Purchased office supplies and equipment and maintained proper stock levels
Produced reports, composed correspondence, and drafted new contracts
Created presentations and other management-level reports
Maintained the office condition and arranging necessary repairs
Managed contract and price negotiations with office vendors, service providers and office lease
Responsible for keeping the office running smoothly and oversaw administrative support
EDUCATION:
Athens State University, Bachelor Degree, August 2019 – Present (Graduation TBA)
ITT Technical Institute, Associates Degree (May 2014 – July 2016)
Green Oaks High School, Diploma (1998 – 2002)
Licensed Insurance Agent (Certified)
Certified Scrum Master
SPECIALIZED SKILLS:
Consulting
Forecasting
Contract Management
Resource Management
Problem Solving
Sales
Team Management/Team Building
SQL
Project Management
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