Data Entry Customer Service
Resume:
General information
Female Good Health Married
Children(3) South-African White
Afrikaans: Fluent in Reading, Writing and Speaking
English: Fluent in Reading, Writing and Speaking
13 Oranjerivierstreet Secunda 2302
Contact nr : 082-***-**** *********.******@*****.***
Alternitive Contact nr : 082*******
Education
Senior Certificate
1995-2006
F.H Odendaal High
Subjects: Afrikaans First Language 60 - 69% C
English Second Language 40 - 49 % E
Business Economics 40 - 49 % E
Hotel Keeping and Catering 50 - 59% D
Travel and Tourism 60 - 69% C
Computyping 33.3 - 39% F
Skills
I am a fast and quick learner.
I work hard and with confidence.
I am a creative person in life and in my work
Problem solving
Manage social media platforms.
Teamwork.
Time management.
Communication and listening skills.
Good knowledge in Mastercam, Microsoft Word, Excel, Outlook, Power Point, Dolfin Pos (Box)
Understanding and working on a card machine (Visa, MasterCard, etc.)
Work History
March 2007 - September 2007: 5 Star Super Spar
Cashier
September 2007 - January 2008: Silverton Bolt & Nut
Cashier / Receptionist
February 2008 - May 2008: Prima Engineering CC
Admin / Payroll /Accounting / Stock Controller / Receptionist / Bookkeeper
Owner since 2017: Witlelie se Handewerk
(Spare Time) Admin / Payroll/Accounting / Stock Controller / Seamstress
/ Receptionist / Debit & Credit clerk / financial administrator / Bookkeeping
2018 - Present W & J Profile Art
(Spare Time) Admin/Receptionist/Marketing/Sales Consultant
2019 - 2020 Raido Ratel
Admin / Receptionist / Marketing / Sales Consultant / Bookkeeping
2021 - Present Crazy Plastics
Cashier / Stock Controller / Customer Service / Banking Witness
Career Highlights
Design and create mother of the bride’s outfit (2020)
Custom made casual clothing (2019 - 2020)
Altering store bout clothing (2017 - 2020)
Creating and maintaining website for Witlelie se Handewerk (2020)
Learning new machinery (Industrial Overlocker)
References
Senior Manager (Spar) Margret de Kock 017-***-****
Business Owners (Silverton Bolt & Nut) Johan/Andre Fourie 012-***-****
Business Owner ( Prima Engeneering) Job Mnguni 012-***-**** / 073 630 017
Business Owner (W & J Profile Art) Willie Wolmarans 082-***-****
Business Partner (Raido Ratel) Peet Wolmarans 082-***-****
Store Manager (Crazy Plastics) Katryn Erasmus 083-***-****
Experience
Seamstress
(Design, Pattern Making, Pattern Adjustment)
Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Conferred with designer to determine types of material and garment styles desired.
Generated seaming, hemming and alterations revenue by scheduling consultations and appointment to meet 100% of sales goals.
Drew patterns and cut fabric pieces, assembled and sewed to create wearable garment.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
Estimated costs of alterations for customers to make decisions before sewing work began.
Altered and hemmed Cotton Lycra and Cotton Knit garments to create custom-fitted styles.
Altered and hemmed Cotton and Poly Cotton garments to create custom-fitted styles.
Altered and hemmed Denim and Stretch Denim garments to create custom-fitted styles.
Liaised and followed-up regularly with management on completion of alterations to communicate, model and enforce company policies, core values and goals.
Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
Increased customer satisfaction by resolving payment issues.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Making patterns from pictures
Customizing pattern to clients specific needs
Administrative
(Admin, Receptionist, Contact Person, Data Entry)
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Produced highly accurate internal and external letters and memoranda.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Kept reception area clean and neat to give visitors positive first impression.
Received and routed business correspondence to correct departments and staff members.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing and filing documents.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Created and implemented standard operating procedures for records handling.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Established administrative work procedures to track staff's daily tasks.
Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
Liaised between clients and vendors and maintained effective lines of communication.
Transferred and directed phone calls, guests and mail to correct staff members.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Assisted coworkers and staff members with special tasks on daily basis.
Composed and proofread memos, letters and reports to verify error-free communication.
Maximized clerical staff productivity by reorganizing training program and effectively supervising employees.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Maintained daily reports and advised executive leaders in decision-making processes.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Assisted with event planning, including associated travel and logistical arrangements.
Maintained clean reception area to promote positive, professional environment for all stakeholders and clients.
Performed research to collect and record data.
Designed insightful and attractive presentations.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Updated tracking spreadsheets with latest information.
Produced monthly reports using advanced Excel spreadsheet functions.
Applied data entry knowledge and skills to resolve indecipherable or garbled messages.
Sent completed entries for evaluation and final approval.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Obtained scanned records and uploaded into database.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Added documents to file records and created new records to support filing needs.
Scanned documents and saved in database to keep records of essential organizational information.
Evaluated source documents to locate information needed for each data entry field.
Scanned files, eliminating outdated records.
Verified accuracy and validity of data entered in databases
Entered client information into databases quickly and with minimal errors.
Verified accuracy of all computer system information by updating data.
Financial
(Bookkeeping, Payroll, Debit and Credit Clerk, Accounting)
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Assessed data and information to verify entry, calculation and billing code accuracy.
Maintained and processed invoices, deposits and money logs.
Analyzed figures, postings and documents to maintain accounting program accuracy.
Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Reviewed and processed employee expense reports and vendor invoices for payment.
Verified postings to ledgers to confirm accurate entry and account balances.
Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Established QuickBooks accounting system to reflect accurate financial records.
Maintained account accuracy by reviewing and reconciling checks monthly.
Managed and updated financial accounts and permanent records for current clients.
Reported financial data and updated financial records in ledgers and journals.
Supported operations by communicating with customers, filing documents and managing data.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Adjusted employee tax status along with information regarding withholding.
Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Updated employee files with new details such as changes in address or salary levels.
Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
Verified timekeeping records and handled any discrepancies with employees.
Accurately calculated bonuses, salary increases and overtime.
Calculated payroll deductions by accurately processed payroll to meet preset requirements.
Processed new hire paperwork and documents.
Checked accrued hours against listed hours for leave time.
Updated employee banking records when it was necessary.
Maintained payroll information by calculating, collecting and entering data.
Researched and resolved time discrepancies.
Witness to banking amount for pick-up
Sales
(Stock controller, Marketing, Sales Consultant, Cashier)
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers with special services, account updates and promotional options.
Checked prices for customers and processed items sold by scanning barcodes.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed weekly sales circulars and monitored price changes.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Regularly assessed sales floor stock levels to replenish with back stock merchandise before depletion.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Changed sales floor signs to show current pricing and support product promotions.
Helped customers locate desired items and transfer oversized items to vehicles.
Determined and performed appropriate adjustments of authorized stock levels.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Maintained fitness in order to move merchandise efficiently and safely.
Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Took on customer service duties as needed, contributing with teams to achieve top ratings in satisfaction surveys.
Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Unloaded arriving product stock and moved to store display areas.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Maintained neat, orderly and safe work space.
Performed inventory control, such as counting and stocking merchandise.
Demonstrated strong communication skills and understanding of packing slip processing requirements.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Placed special customer orders for custom or special order merchandise.
Answered customer questions and provided detailed product information.
Conducted periodic inventory inspections and reported out-of-stock items.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Checked and pulled defective or expired products from shelves.
Attended and participated in sales meetings to stay abreast of current offers and product issues.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Maintained effective team member communication.
Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Deployed well-coordinated campaigns, events and public relations strategies to facilitate smooth and successful.
Implemented marketing strategies which resulted growth of customer base.
Built, implemented and enhanced national marketing initiatives to maximize outreach and sales of products.
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Consulted with product development teams to enhance products based on customer data.
Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
Collaborated with designers and editorial team on marketing materials.
Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
Housekeeping
(Cleaner, Chef)
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Removed waste paper and other trash from premises to designated area.
Verified cleanliness and organization of storage areas and carts.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Kept building entryway glass clean and polished for professional presentation.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Changed bed linens and collected soiled linens for cleaning.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Waxed and polished wood floors and other woodwork.
Returned emptied garbage receptacles to proper locations.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Polished glass surfaces and windows.
Dusted picture frames and wall hangings with cloth.
Documented and reported all necessary facility and building repairs observed.
Restocked room supplies such as facial tissues for personal touch with every job.
Rotated linens in storerooms and replenished when supplies ran low.
Attended to locker area by laundering dirty towels and clearing away stray slippers.
Adhered to professional house cleaning checklist.
Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
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