Administrative Assistant Customer Service

Professional Experience

Administrative/Legal Assistant 2017-2021

Kemp, Schaeffer & Rowe Co., L.P.A.

Liaised between client, supervising firm Partner and other legal professionals by communicating pertinent case information

Preparation of various legal documents, correspondence and pleadings and electronic filing with the appropriate court system

Manage and update multiple individual lawyer and trial calendars

Communicate with courts and other counsel to schedule hearings, appointments and other conferences

Manage multi-line telephone system and provide excellent customer service to clients, guests, and other legal professionals to the firm

Executive Assistant to President & CEO 2012-2014

Mid-Ohio Foodbank (nka Mid-Ohio Food Collective)

Advanced the award-winning nonprofit by executing daily operations, including calendar and communications administration, for President & CEO

Orchestrated Board and Committee functions, composing agendas and minutes, counseling new members and maintaining official records

Strengthened connections with internal and external constituents, facilitating correspondence, coordinating special projects and meetings, representing President & CEO

Prioritized short and long-term tasks and goals, advising stakeholders on timelines

Administrative Assistant to Deputy Director 2005-2009

Recreation and Parks Department, City of Columbus

Supervised department’s online registration system, implementing new client database and training staff on usage

Authored legislation and legislative briefings for Department Director, Mayor’s office and City Council

Recommended strategies and implementations for ten-year departmental plan

Streamlined City’s emergency operations procedures, crafted instructional manual for distribution

Created monthly reports for Recreation and Parks Commission

Administrative Assistant to Administrator 2002-2005

Department of Development - Building Service Division, City of Columbus

Liaised with the Mayor’s office regarding zoning and legislative issues within the community

Manage multi-line telephone system and provide excellent customer service to constituents and other professional staff or community leaders

Manage and update the Administrative calendars

Attend meetings as needed for the Administrator

Legislative Analyst 1993-2001

Councilmember Matthew Habash, Columbus City Council

Drafted ordinances, resolutions, correspondence and reports for budget, capital improvement programs and grants

Liaised with stakeholders in community, business, nonprofit and media sectors as representative for Councilmember Habash

Advised Council on citizens’ concerns, zoning, special interests groups and key governmental agencies

Education

Youngstown State University

Youngstown, Ohio

Expertise

Proficient in Microsoft Office, CLASS Database, Legistar

Project, time and relationship management skills

Proven standards of organization, independence, customer service and integrity

Related knowledge gained through collaborations with Ohio Attorney General, Ohio Department of Transportation and Ohio Department of Taxation

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