T H A L I A A B I S A I

Denver, CO 720-***-**** advocl@r.postjobfree.com www.linkedin.com/in/thalia-abisai/ SENIOR ADMINISTRATIVE ASSISTANT

• Intuitive and action-oriented administrative professional with 20+ years of experience coordinating and executing a variety of business activities in the education, medical, consumer electronics, career services, and nonprofit spaces.

• Resourceful assistant with a reputation for leveraging technology and process improvement approaches to optimize systems for organization, scalability, and effectiveness.

• Influential communicator with strong cross-cultural sensitivity and executive presence—confident and discrete gatekeeper. Fluent English and Native Arabic speaker; US Citizen. CORE SKILLS

Office Management

Project Coordination

Customer Service

Presentation Design

Scheduling

Database Management

Database Management

• Pursuing Python Programming

MS Office, Project, & Excel

PROFESSIONAL EXPERIENCE

Administrative Assistant July 2019 – August 2020

Knoebel Institute for Healthy Aging (KIHA)/University of Denver

• Providing administrative support to the Executive Director of KIHA and to the Institute.

• Coordinating and maintaining daily activities of the Institute including front desk/reception as well as the Executive Director’s travel, reimbursements and calendar.

• Assisting the Executive Director with the planning of events, including speakers, itineraries, agenda, set-up, refreshments, audio-visual and attendees.

• Coordinating equipment repairs and maintenance of the KIHA space, and major purchases for the KIHA and its laboratories.

• Develop and print quarterly newsletters as well as maintain the KIHA website and databases to ensure that information is current and up to date.

• Resolving of day-to-day questions and issues.

GED Instructor (Part Time Evening) July 2019 – Sep.2019 Center for Adult Education Community College of Aurora

• Delivering lessons in Reasoning for Language Arts and Social Studies, assessing student levels, creating individualized learning programs for each student, testing students, and showing them how to improve their critical thinking and information processing.

Tutor & Translator September 2018 – Present

Self Employed Denver, CO

• Provide Tutoring to Non-English Speakers and International Students on the subjects of English and the education system in US.

• Travel to students' homes, libraries, or schools to conduct tutoring sessions.

• Review class material with students by discussing learning content and assignments.

• Recommend textbooks, software, equipment, or other learning materials to complement tutoring.

• Deliver (English/Arabic and Arabic/English) translation and interpretation services to Non-English speakers in Education and Medical settings.

T H A L I A A B I S A I, P A G E T W O

Administrative Assistant August 2015 – September 2018 University of Denver/Office of Internalization Denver, CO

• Supported four related programs (The Office of International Education; responsible for DU Students Studying Abroad, the International Student & Scholar Services; responsible for International Students & Scholars coming to DU, The English Language Center, The Center for World Languages & Culture).

• Created two filing systems to reinforce quick and thorough indexing, filing and offsite storage, and easy access to critical information and streamlined office functioning.

• Reduced time spent on appointment-setting by introducing a computerized system utilizing SARS software that streamlined the process for both Students and Advisors.

• Established a new location for the Front Desk and a new Conference Room using the DU Central budget instead of I- House budget, saving time and approximately $20K.

• Coordinated work flow across five consultants and supervised three support staff, providing motivation and direction to create a positive work environment and ensured accurate, on-time completion of tasks.

• Recognized by supervisors as having “Exceeded Performance” for three years in a row. Medical/Health Interpreter May 2015 – August 2015

My Linguistic Solutions Denver, CO

• Provided in-person interpretation between the clients and medical providers during therapist treatments.

(English/Arabic and Arabic/English); followed Ethical codes for protecting confidential information.

• Reviewed and analyzed foreign language source material for content and significance.

• Transcribed/translated advanced graphic and/or voice language material into modern American English or a targeted language in either verbatim format; drafted and presented technical briefings.

• Developed and implemented translation methodology, procedures and standards. Dispatch Agent July 2014 – May 2015

Geek Squad/Best Buy Denver, CO

• Provided extensive customer-based services geared at student satisfaction.

• Addressed problems for five angry customers experiencing issues during Super Bowl; retained all five accounts by resolving their technical problems.

Geek Squad/Best Buy, Continued

• Oversaw all communication within the assigned nationwide territories.

• Received and prepared an average 70-80 orders each day.

• Greeted clients, assessed needs, and recommended solutions based on their unique situations.

• Identified and improved system process gaps and development, ensuring scheduling, routing and dispatch works seamlessly with field and internal teams.

Program Coordinator November 2013 – June 2014

US Hood Cleaning Denver, CO

• Supported the CEO in exploring, managing, pursuing projects and other strategic initiatives.

• Worked with executive team of five 5 in coordinating communications, planning agendas, planning logistical amenities and following-up on action points and items.

• Maintained a schedule of regional activities such as meetings, site visits, travels and addressing all conference calls; recorded and prepared minutes for meetings; coordinated events with 10-20 attendance.

• Collected relevant data and recorded information, generated of reports, and developed project materials and forms, delivering correspondences and coordinating cross-functional project teams.

• Organized travel schedules and booking the reservations.

• Set up and maintained automated and manual information filing and storage systems within the organization.

• Scheduled and verified appointments with more than 30 clients and a crew of 20 personnel. Program Manager (Individual Development Account (IDA) Program April 2011 – October 2013 Community Enterprise Denver, CO

• Led a team of five at a newly established organization focused on helping Refugees and newcomers to the U.S. to become economically self-sufficient; maintained records for 257+ refugees. T H A L I A A B I S A I, P A G E T W O

• Facilitated and provided interpretation for 4-6 two-hour sessions each year; topics included “How to Open a Bank Account,” “What is Credit and Credit Score?,” “How to Fix Your Credit.” Teacher/Trainer August 2010 – April 2011

Spring Institute for Intercultural Learning Denver, CO

• Taught groups of 10-15 Refugees (16 groups total) computer basics, digital job search tactics, resume building, and how to use RTD website and transportation system.

• Newly established position; personally built curriculum, content, and tests from ground-up. Volunteer/Coordinator April 2010 – August 2011

Ecumenical Refugee Service Denver, CO

EARLY CAREER: Project Manager with Teletec Corporation-ME and Diplomat with Ministry of Foreign Affairs, Bagdad, Iraq. EDUCATION & TRAINING

TESOL Certification

The International Open Academy March. 2020

Associate Degree in Applied Science (AAS), IT Tech & Support Spring 2015 Web Tools Certificate Spring 2014

Community College of Aurora Denver, CO

Diploma in Diplomacy & Protocol 1995

Foreign Affairs Institute Baghdad, Iraq

Ph.D. of Political Science, International Studies 1992 University of Baghdad Baghdad, Iraq

Master of Political Science, International Studies 1990 University of Baghdad Baghdad, Iraq

Bachelor of Arts, English Language 1988

University of Baghdad Baghdad, Iraq

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