Care Representative Customer Service

JANEAN DAVIS

Contact Number:813-***-****

Email Address: ************@*****.***

Objective

To obtain a position in which the skills I acquired while working in the Health Care sector will be of assistance in any career field providing exemplary customer service and assistance as well as the potential to expand my skills and be promoted within.

Professional Profile

Aspire Financial Service Tampa, Florida

Service was ok ok Representative October 2018- April 2020

● Take inbound calls assisting employers with 401k plans for employees

● Keep records on behalf of sponsors/ employers for 401k plans for all employees under the plan

● multitasking between different software to perform work duties that needed for the clients

● Assisting the participant/ employees with distributions, loans, hardships rollovers, loan payoff forms

● providing online service and trouble shooting for the callers, assisting the caller with account service

● securing sensitive information

● collecting billing payments for the record keeping plan contract

● providing assistance fr advisors and brokers and working hand in hand with custodians/ banks who hold the funds for the 401k accounts

● making sure IRS rules and information is provided for the account holder.

● utilizing skype for business, excel spreadsheet, word, multitasking 3 different screens

● providing excellent customer service

● Document all calls on behalf of the caller

● create tickets for research for pending documents and faxed documents Humana St. Petersburg, Florida,

Scheduling coordinator June 2017 - October 2018

● Setting appointments by making and receiving calls through a dialer for certified nurse practitioners can provide in home wellbeing assessment for qualifying members.

● Securing patients information by following HIPPA guidelines.

● Canceling and rescheduling appointments as needed.

● Mapping directions and updating information that’s needed to make sure nurse travel time is correct and efficient.

● Educating the Humana member on the assessment helping the member understand the importance and how it’s designed to give them another perceptive of their health for them and the doctor by gathering updated information.

● Building relationships and providing excellent customer service helping each member feel comfortable with a nurse on behalf of Humana entering their home once a year at Humana experience at no cost to the member.

● Multi- tasking by using different software during the call when scheduling appointments with the member during each call and being consistent.

● Helping new hires with reading the script verbatim and navigating the different software and systems

● Emailing different departments as needed.

Easy-care, Atlanta, Georgia

Customer Service Specialist December 2015 – March 2016

● Engaged in inbound and outbound calls scheduling appointments on behalf of Mercedes Benz dealership, scheduling customers for due recall-maintenance or repairs for their vehicles.

● Followed up on calls on behalf of the dealership/s service advisors to ensure the customers had a satisfied experience.

● Forwarded over any customer concerns to the service manager on behalf of the customers. AT&T Atlanta, Georgia

Sales Representative December 2012 – June 2013

● Conducted outbound calls as a telesales agent, consistently exceeding expectations with all significant KPI’S.

● Marketed promotional U-verse services to existing customers; customizing packages; handled billing accounts; took inquiries setting up installations.

● Recognized as agent of the month on many occasions and was awarded many “Top Dog” Awards. Quest Inc.Tampa, Florida

Direct Care Staff May 2010- December 2012

● Provided assistance to mentally disabled clients; helping clients achieve daily activities.

● Performed PCM procedure if needed to clients with continuous disruptive behaviors.

● Administered medication as needed; cooked, prepared meals and provided standard house duties. Dawn Vista Tampa, Florida

Direct Care Staff January 2010- December 2013

● Provided behavioral service assistance as well as Crisis Management to those in need.

● Facilitated dietary meal planning, administer medication, helping clients with their daily hygiene and grooming; basic housekeeping,

● Assisted in planning social outings for consumers; handled records with consistency in a timely manner; shopped for clothing and food to maintain orderliness in the home. Griswold Special Care Tampa, Florida

Home Health Aide May 2008 – November 2009

● Implemented client care at their residence; provided housekeeping and dietary meal planning.

● Performed physical assessments on patients before providing care.

● Assisted patients with bed baths and helped getting clients to the restroom by using gait belts. Global Prospect Tampa, Florida

Patient Care Representative May 2006 – August 2008

● Made outbound calls and received inbound calls, setting appointments to make a visit to participate in time shares for preferred customers making fifty thousand dollars or more yearly.

● Provided customers with free airlines tickets if qualified.

● Received multiple awards and verbal acknowledgment which future into being promoted to the inbound department, closing sales.

Trident International, Tampa, Florida

Sales Representative March 2006 – February 2007

● Conducted outbound calls to existing customers offering value packages.

● Received financial information from clients when needed, properly documenting all information.

● Awarded top sales representative; awarded “daily spiffs” that were issued out from supervisors only. Education & Training

Brewster Technical Center, Tampa, Florida, Hillsborough High School Diploma (06/2007)

Patient Care Technician Certification (05/2008)

Fortis College, Tampa, Florida

Nursing/LPN Certificate

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