Customer Service Operations Manager

Wesley Witten

Summary

Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Highlights

Able to multitask while managing employees.

Focused on customer service and maintained

customers under agreement of 95%

Ability to listen and resolve customer issues

Ability to understand and predict customer needs and negotiate sales contracts

Accomplishments

Operated a Textile Service location which generated $1.1 million revenue. Years of logistics experience in Truckload and Container Logistics. Doubled sales at one position with a trucking company. Have supervised up to 55 employees who were positioned in the southeastern U.S. and constantly moving. Experience

Operations Dispatcher

March 2016

Roadrunner Intermodal Nashville, tn

Dispatcher/ Customer Service for the Union Pacific Distributions Services in charge of the Ford Motor, Chrysler, and Denso accounts along with other 3PL customers. Also a remote dispatcher for the Louisville terminal. Trace and react to shipments, plan deliveries, bill extra charges and rail bill loads and empties. District Manager

June 2010 to December 2015

Coyne Textile Services Nashville, TN

Managed a $1.1 million service operation and supervised 5 Service & Service Representatives. Implemented and trained for new products, services and policies for the company and set up procedures to follow up for compliance. I maintained 95% customer retention under contract through superior service and products. Contributed to the growth by targeted sales to businesses which fit our products and services. Managed a warehouse with a product mix to insure we did not run out of key products for customer's surges and seasonal needs. Business Development / Tech

December 2009 to June 2010

Filta Environmental Kitchen Solutions/ Mid South Fryer Spring Hill, TN Assisted in the start up of a service company for the food industry. I developed marketing strategies and pricing for the new company. Sought out potential customers and performed product demonstrations with intent of developing long term service understanding.

Operations Manager

March 2009 to September 2009

Logi Warehouse and Transportation Portland, TN

The dispatching the 55 company drivers and owner operators on reefer, van and container loads throughout the 48 states. I called on business utilizing internet sites and established customers to obtain freight for drivers to ensure all the productivity allowed by the hours of service. Developed new customers with an objective of building lanes of traffic which fit into the needs of the company. Arranged repairs and tire replacement of equipment during dispatch. Operations Manager

September 2007 to January 2009

Cowan Systems Nashville, TN

I was in charge of all aspects of the daily operations including but not limited to long term marketing and cold call sales. Cost analysts of new and old business, planning and dispatching drivers on loads with a focus on revenues and timely delivery of imports and exports. Researching past due bills and assisting the home office on collections on accounts. 6425 HWY 28 East, Springfield TN 37172

Cell: 615-***-**** - *********@*****.***

Research and settle pay issues. I leased on owner operators and maintaining safety files, training, safety issues and enforcing DOT regulations.

Operations/ Dispatcher

July 2005 to August 2007

Bridge Terminal Transport Nashville, TN

To supervise and dispatch to 50 drivers in the local Nashville and Memphis lane of traffic and to satisfy the needs of customers and the demand of the industry. Maintain pools of equipment and manage the free time of different steamship lines. Develop plans to cover business with the limited resource of driver available and coordinate the use of different steam ship equipment. Rail bill loads and empties for customers. Maintain DOT regulations. My biggest accomplishment was my ability to cold call new customers and grow the Nashville area revenue by 100%. Operations

April 2005 to July 2005

Sealane Express Nashville, TN

Planed and dispatched the daily operation of the 15 truck fleet. Performed to function of Customer Service Coordinator and solicited business and set appointment with a keen eye on availability for power. Maintained equipment pools and managed the free time at the railroads and seaports on the east coast. Used Trailer Sales Manager

December 2004 to March 2005

Great Dane Trailers Nashville, TN

Built and maintained clients for the marketing and resale of secondary market stock that our company acquired through the sale of new equipment. I began to developed internet sites to increase market exposure to expand market penetration to increase sales. Developed relationship with venders to repair, maintain and detail stock. Located specialized equipment for customers though out the nation and developed customers in Mexico. Left company due to position being closed due to company economic conditions.

Education

Bachelor of Science : Management / Psychology, 1983 Christopher Newport University Newport News, Va, United States

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