SUYEONG

CHOI

advobp@r.postjobfree.com

703-***-****

CENTREVILLE, VA 20120

An experienced human resources assistant with a knowledge of administrative processes. Ability to maintain an organized paperwork associated with existing and future employees. Also as a Cafe HR Manager with 5+ years of experience managing a high-quality and fast-paced bakery cafe. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a big rise in sales through upselling techniques.

PROFESSIONAL SUMMARY

Carepeople Home Health - HR Assistant

06/2022 - 12/2022

Mochinut - Store manager

05/2021 - 06/2022

Smart Insurance - Receptionist

06/2020 - 04/2021

Food Star Corp - Administrative Assistant

Work From Home • 04/2019 - 07/2020

BBQ Chicken&beer - Server

06/2019 - 06/2020

WORK HISTORY

• Responded to inquiries by answering telephone calls, in-person questions and emails. Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

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Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.

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Worked closely with new hires, answering questions and addressing various concerns during onboarding process.

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• Completed required criminal background check.

• Processed data entry on ADP and ERSP systems for more than 600+ employees.

• Answered all customer queries with friendliness and expertise

• Led recruitment efforts and training of new employees

• Encouraged employees to do their best, and increased store productivity immensely

• Assisted with payroll and distributed paychecks to employees.

• Positive attitude and unwavering work ethic

• Followed directions from higher-ups and maintained an organized schedule

• Handled any customer problems with grace and compassion

• Handled office orders, mail, and some accounting responsibilities.

• Assisted coworkers and staff members with schedules and daily tasks.

• Used data entry skills to accurately document and input statements. Entered invoice data into company's invoicing system to enable proper tracking and record keeping.

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• Kept vendor files accurate and up-to-date to expedite payment processing.

• Compiled, sorted and filed high volume of documents.

• Worked well independently as well as collaboratively

• Made suggestions to customers based on preferences SKILLS

• Teamwork

• Time Management

• Microsoft Excel

• Ability to Multitask

• Leadership

• Fast Learner

• Computer Skills

• Customer Service

• Human Resources Department Processes

• New Employee Onboarding

Northern Virginia Community College

06/2018

Centreville High School

06/2014

EDUCATION

Jireh cafe bakery - HR manager

06/2015 - 06/2019

• Recorded food and drink orders and worked to meet customer requests. Hired, trained, and coached staff members on customer service skills, food and beverage knowledge

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• Settled any customer disputes in a professional and pleasant manner

• Worked to ensure a neat and attractive sales environment, with setup of visual displays Established sales goals and projecting expected sales volume for existing and new products

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• Provided optimal assistance to the General Manager and handled a variety of tasks

• Maintained all hard copy files for the HR department

• Maintained extremely well organized records and handled all HR matters

• Recorded and reported employee issues

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