Cafe Manager
Resume:
SUYEONG
CHOI
**************@*****.***
CENTREVILLE, VA 20120
An experienced human resources assistant with a knowledge of administrative processes. Ability to maintain an organized paperwork associated with existing and future employees. Also as a Cafe HR Manager with 5+ years of experience managing a high-quality and fast-paced bakery cafe. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a big rise in sales through upselling techniques.
PROFESSIONAL SUMMARY
Carepeople Home Health - HR Assistant
06/2022 - 12/2022
Mochinut - Store manager
05/2021 - 06/2022
Smart Insurance - Receptionist
06/2020 - 04/2021
Food Star Corp - Administrative Assistant
Work From Home • 04/2019 - 07/2020
BBQ Chicken&beer - Server
06/2019 - 06/2020
WORK HISTORY
• Responded to inquiries by answering telephone calls, in-person questions and emails. Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
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Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
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Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
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• Completed required criminal background check.
• Processed data entry on ADP and ERSP systems for more than 600+ employees.
• Answered all customer queries with friendliness and expertise
• Led recruitment efforts and training of new employees
• Encouraged employees to do their best, and increased store productivity immensely
• Assisted with payroll and distributed paychecks to employees.
• Positive attitude and unwavering work ethic
• Followed directions from higher-ups and maintained an organized schedule
• Handled any customer problems with grace and compassion
• Handled office orders, mail, and some accounting responsibilities.
• Assisted coworkers and staff members with schedules and daily tasks.
• Used data entry skills to accurately document and input statements. Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
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• Kept vendor files accurate and up-to-date to expedite payment processing.
• Compiled, sorted and filed high volume of documents.
• Worked well independently as well as collaboratively
• Made suggestions to customers based on preferences SKILLS
• Teamwork
• Time Management
• Microsoft Excel
• Ability to Multitask
• Leadership
• Fast Learner
• Computer Skills
• Customer Service
• Human Resources Department Processes
• New Employee Onboarding
Northern Virginia Community College
06/2018
Centreville High School
06/2014
EDUCATION
Jireh cafe bakery - HR manager
06/2015 - 06/2019
• Recorded food and drink orders and worked to meet customer requests. Hired, trained, and coached staff members on customer service skills, food and beverage knowledge
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• Settled any customer disputes in a professional and pleasant manner
• Worked to ensure a neat and attractive sales environment, with setup of visual displays Established sales goals and projecting expected sales volume for existing and new products
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• Provided optimal assistance to the General Manager and handled a variety of tasks
• Maintained all hard copy files for the HR department
• Maintained extremely well organized records and handled all HR matters
• Recorded and reported employee issues
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