Medical Billing Bilingual

Location:

Posted:

March 02, 2023

Roxann Martinez

Texas City, TX

*********@*****.***

OBJECTIVE

Bilingual Medical Billing and Coding graduate seeking a position where I can utilize my education and extensive

customer skills. Experienced in implementing and evaluating continuous improvement initiatives to drive

overall effectiveness.

EDUCATION

The College of Health Care Professions March 2023

Medical Billing and Coding Certificate Program

Externship Experience: Bay Colony Physicians

Answered calls, scheduled appointments, and follow-up on appointments

Check in and out patients, EOB’s and Medical Terminology

Verified various health insurance and navigated the Athena one system

WORK EXPERIENCE

Buffalo Wild Wings, Houston, TX February 2016 - December 2022

Server

Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.

Built and maintained internal and external customer satisfaction while completing transactions

Assisted supervisors to identify and resolve issues in the restaurant.

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Mastered point-of-service (POS) computer system for automated order taking.

The Egg and I, Houston TX October 2012 - March 2016

Server

Handled currency and credit transactions quickly and accurately.

Built loyal clientele through friendly interactions and consistent appreciation.

Resolved complaints promptly and professionally.

Took initiative to find extra tasks when scheduled duties were completed.

Effectively managed large amounts of incoming calls.

Built sustainable relationships of trust through open and interactive communication.

Maintained working knowledge of restaurant's policies and procedures.

CERTIFICATIONS

National Association for Health Professionals February 2023

Nationally Certified Coding Specialist