Customer Service Office Assistant

KELLY GOMEZ

************@*****.*** 559-***-**** Visalia, CA 93277

Goal-oriented with 30 years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

*Over 30 years of strong customer service background with excellent verbal and written skills

*Excellent problem solver and negotiator with the ability to analyze problems and options and recommendations

*Highly effective in promoting and achieving company goals and objectives while working safely on multiple responsibilities with tight deadlines

*Self managed employee who requires minimal or no

supervision and not afraid to make decisions within my scope of responsibilities while considering the outcome for both the customer and company

*Work well under pressure, adjust well to changing priorities; ability to work repetitive task in a thorough, timely and accurate manner

*Strong analytical skills managing and researching multiple customer accounts

*Excellent in planning and organizing heavy workloads while maintaining a high degree of accuracy

*Proficient in Microsoft Word

*Demonstrated experience effectively managing multiple projects and tasks concurrently in a fast paced

environment while working under compressed time

schedules

Preload Supervisor United Parcel Services, UPS - Visalia, CA 04/2021 - Current Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Divided and categorized cargo received and redirected shipments in response to customer requests. Oversaw and motivated team of 25 employees in warehouse to increase efficiency by 100%. Human Resources Manager Parkison Group - Visalia, CA 06/2018 - 12/2021 Monitored and handled employee claims involving performance-based and harassment incidents. Motivated employees through special events, incentive programs and constructive feedback. Implemented performance review and motivational strategies to elevate HR team results. Devised hiring and recruitment policies for 50-employee company. Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 50 new employees.

Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.

Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Maintained company compliance with local, state and federal laws, in addition to established organizational standards.

Summary

Skills

Experience

Customer Service Associate Bath and Body Works, Limited Brands - Visalia, CA 12/2012 - 05/2018 Customer Service,demonstrating products, cash wrap, replenish under stock, and put away shipment, floor sets and answer phones.

Developed and actualized customer service initiatives to decrease wait times Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings. Client Service Coordinator/Manager H & R Block Tax Services - Visalia, CA 10/2008 - 10/2017 Provided excellent service and attention to customers when face-to-face or through phone conversations. Demonstrated leadership by making improvements to work processes and helping to train others. Juggled multiple projects and tasks to ensure high quality and timely delivery. Answered several calls per shift to assist with customer questions and concerns. Prioritized and organized tasks to efficiently accomplish service goals. Improved operations by working with team members and customers to find workable solutions. Oversaw address of customer requests for friendly, knowledgeable service and support. Setup and maintained client management system used to compile client appointment information. Scheduled 75 appointments weekly for clients.

Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills. Documented conversations with customers to track requests, problems and solutions. Office Assistant - Office Receptionist Ruddell, Cochran Law Firm - Visalia, CA 03/2003 - 12/2007 Greeted customers, answered general questions and directed to appropriate locations. Received incoming calls and coordinated with staff to fulfill requests and resolve issues. Maintained accurate bookkeeping of important files, running reports and delivering updates. Scheduled meetings and meeting rooms for internal personnel, partners and clients. Drafted business correspondence, memos and meeting minutes. Handled multi-line phone system and directed calls and messages for staff of 30. Gathered, sorted, distributed and sent mail and packages. Office Assistant - Office Receptionist Williams, Jordan and Brodersen, LLP - Visalia, CA 11/2001 - 03/2003 Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Managed office scheduling and kept accurate notes on deadlines, motions and other dates. Handled telephone calls, meeting plans and conference organization requirements. Corresponded daily with clients, insurance adjusters, doctors and attorneys. Filed pleadings and paperwork with court clerk to meet strict deadlines. Provided administrative support and conducted research to assist attorneys in civil litigation preparation. Oversaw legal team appointments, hearing and depositions schedules. Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.

Completed case research via LexisNexis and Westlaw databases. Maintained office supplies inventory by checking stock and ordering new supplies. Checked office supplies stock and placed orders to maintain levels. Processed and distributed invoices to bill clients. San Joaquin Valley College Visalia, CA 09/2004 Business Communications

Education and Training

Visalia Adult School Visalia, CA 06/1992

Business Administration And Management

Visalia Adult School Visalia, CA 06/1990

Certified Nurse Assistant

Mt Whitney High School Visalia, CA 06/1987

High School Diploma

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