Scrum Master Program Manager
Resume:
Nancy Kwan
*****.****@*****.***
Summary
As a Google Program Manager for two teams over the last two years, I ensured team members were well informed of expectations and timelines for all deliverables, and was aware of leadership’s goal and vision for the team. The Tools Development & Automation teams required quarterly roadmaps and work driver updates, while the Search Platform team required sharing of best practices and status for its Maturity Model search offerings. I created monthly and quarterly updates for both teams, and created the go/tda site for quick access to the tools portfolio and roadmaps. For the Search Platform team, I contributed to improving the process for an expedited approval process of search products from one phase to another.
Professional Experience
Google, Remote 02/2021 - 02/2022
Tools Development & Automation, Program Manager I
● Managed the automated tools created for the Ads Business team
● Ensured teams build out quarterly and yearly roadmaps with the Roadmap tool
● Created TDA site (go/tda) displaying the team’s vision, mission and status of the tool portfolio
● Collaborated with global teams to deprecate unnecessary tools and resources
● Gathered tool impact data for leadership evaluation
● Program managed the Connect Launches team utilizing the agile tool Planr/Taskflow Google, Remote 04/2020 - 02/2021
Search Platform Developer Relations, Program Manager II
● Managed the Maturity Model program, ensuring the search offerings adhere to the lifecycle requirements
● Contributed to the development of the automated and streamlined version of the Maturity Model process
● Ensured offering submissions adhere to all Maturity Model requirements
● Engaged with engineering feature teams as questions or issues arise
● Produced quarterly reports announcing approved offerings and upcoming updates on new search products Cellpoint Systems, Fremont, CA 06/2019 - 11/2019
Project Manager
● Successfully managed, deployed and implemented several key projects globally for Google
● Developed and launched hardware and software solutions for Google retail stores
● Planned, oversaw and delivered projects on time per customer requirements and schedule
● Defined project goals and kept engineering team on track with deliverables
● Provided timely communication regarding project deliverables and schedule to customers and the team
● Pivoted the schedule accordingly and reprioritized deliverables, as requested by the client
● Collaborated with vendors, content providers and suppliers to test the systems prior to production
● Successfully launched several integrated technology solutions into retail environments
● Oversaw the development and production of collaterals and documentations
● Utilized Trello, Jira, Monday.com and Google Suite for project tracking and collaboration
● Ensured finished products were built and shipped on time to numerous global stores with clear instructions Accenture Contractor @ Google, San Jose, CA 07/2018 – 06/2019 Program Management Analyst
● Led, trained and guided a vertical team for improved efficiency and product specialty
● Provided program support on Salesforce to merchants on the Google Express platform
● Collaborated with SMEs on requirements and schedule of new product introductions, updates and rollouts
● Consulted with internal specialists to resolve time-sensitive, critical merchant account issues
● Continuously analyzed data for operations and process improvement
● Utilized Salesforce, Buganizer and Google Suite daily for merchant support Samsung Electronics America (Verizon Account), Bridgewater, NJ 09/2006 – 05/2015 Product Manager 01/2009 – 05/2015
● Managed the entire lifecycle of various mobile products from sell-in to end of life
● Communicated product plans and status to internal stakeholders, cross-functional teams and external customers
● Ensured deliverables were executed to meet go-to-market plans and target timelines
● Conducted market research studies in conjunction with external market researchers and internal teams
● Monitored launched products and provided feedback and learnings for future updates and new products
● Developed reports and analyses of the product’s performance against plans
● Demonstrated and trained internal teams on product key features
● Consulted with external resources on user needs for future product development
● Planned and organized internal and customer meetings to ensure alignment and brainstorming
● Owned the Developer Edition of the Galaxy flagship products to meet the needs of Android developers
● Successfully launched numerous early iconic products on the Verizon account Project Manager 09/2006 – 12/2008
● Managed the technical aspects of a mobile product to ensure it meets Verizon’s requirements
● Worked closely with R&D, QA and Verizon team to ensure alignment
● Provided weekly status for all stakeholders to avoid delay in project submission for testing
● Analyzed reported pre and post launch issues, then prioritized the resolution and inclusion in upcoming software updates and rollout plans
American Express/IBM Global Services, New York, NY 06/1997 – 05/2006 IBM Global Services, Project Manager 05/2002 – 03/2006
● Managed technology projects for all C-level executives in the office, at their home and while traveling
● Created a new team, project plans, procedures and processes, and project tracking database
● Consulted and trained executives on all their technology needs
● Researched, evaluated, procured, deployed and tracked all IT equipments for the execs and staff
● Interacted with internal teams and vendors to ensure executives use cutting edge equipment
● Ensured technical support was provided at all senior executive meetings, travels, residential and office relocations
Education & Certificates
● Certified Scrum Master (CSM)
● Project Management Institute (PMI)
● New York University (Advanced Professional Certificate in Information Technology)
● San Francisco State University (Bachelor of Science Degree in Business Administration/Human Resources)
Updated: 1/10/22
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