Patricia Miller

1-909-***-****

***** ***** **** #**

Fontana, CA, 92335

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

Typing speed X words/min

Soft Skills

Communication skills (In Person and over the Phone) Interpersonal, negotiation, and conflict resolution skills. Ability to prioritize tasks and to delegate them when appropriate. Organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Spoken Languages

English (Fluent – Full Knowledge – Read / Write)

Spanish (Fluent – Full Knowledge – Read / Write)

Work Experience

Dispatcher -2023

World Class Distribution/Trader’s Joes - 2023

-Relaying information such as work orders or other messages to and from vendors, carriers, supervisors, dispatchers, control center and managers.

-Follow up with drivers about vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

-Using telephones, two-way radios or text messages to contact employees, yard coordinator, inbound, outbound, supervisors and managers.

-Speaking with supervisors or customers to resolve problems, requests for services or equipment

-Preparing daily work such as schedules

-Preparing work orders for crew or receiving work orders from current day and next day.

-Being in charge of communications within company assigned territories, carriers and vendor.

-Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

-Keep all reports updated from the carriers.

-Follow up on 90min’s mark with vendor, to ensure schedule appointment its been followed and driver can make on time to delivering appointment with customer.

-Follow up with delivery appointment, make sure every load was delivered on time.

-Follow up on any carrier’s drivers issues or incidents, to advise on time customer in case the load can not make on appointment and reschedule delivery time. Inbound/Outbound Operator

Lulu’s - Ontario, CA – 2022

- Team Meetings (Orienting Daily Task / Requirements)

- Auditing Shipping Pallets for Accuracy

- Receiving Shipments and Processing Vendor Invoices

- Product Tracking / Inventory

- Quality Control of Product

- Distribution of Product

- Processing Purchase Orders

- RF Scanner Processing

HR / Office Manager

Solid Solutions - Fontana, CA – 2021-2022

-Manage the staffing process, including recruiting, interviewing, hiring and on boarding.

-Ensure job descriptions are up to date and compliant with all local, state and federal regulations

-Develop training materials and performance management programs to help ensure employees understand their job responsibilities

-Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date

-Investigate employee issues and conflicts and brings them to resolution

-Ensure the organization’s compliance with local, state and federal regulations

-Use performance management tools to provide guidance and feedback to team

-Ensure all company HR policies are applied consistently

-Maintain company organization charts and employee directory

-Partner with management to ensure strategic HR goals are aligned with business initiatives

-Maintain HR systems and processes

-Conduct performance and salary reviews

-Provide support and guidance to HR staff

-Analyze trends in compensation and benefits

-Design and implement employee retention strategies Project Specialist/Lead

Dean Warehouse - San Bernardino, CA – 2020-2021

Smart Warehouse- Fontana, CA -2020-2021

-Develop or modify project plans and track their progress

-Assist with vendor management, negotiating contracts and ensuring work is completed on time to a high standard of quality

-Process expense reports and payments to outside vendors

-Clearly communicate project goals to other team members

-Create reports for our management team and presentations for clients

-Document client feedback

-Perform market and competitor research to update processes and identify new opportunities

-Leading groups from 20 to 80 employees.

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