Customer Service Account Manager
Resume:
JUSTIN C. MCKNIGHT
******.*.********@*****.***
PROFESSIONAL SUMMARY
A disciplined leader with a successful history of building growth minded teams, earning new business, and smoothly launching programs. A creative, critical thinker, able to deeply listen, facilitate, and collaborate to help teams solve complex problems. A diverse executive skilled in coaching, technical sales negotiation, profit improvement, market strategy, budgeting, project management, and all aspects of fully servicing satisfied customers.
PROFESSIONAL EXPERIENCE
PEC of America Corp., Novi, MI
Vice President (01.2020 – 01.2023)
Leader for North American division responsible for $30M P&L, sales, engineering, purchasing, accounting, human resources, and customer service.
Transitioned to a growth culture with continuous learning and improvement focus, coaching employees for specific areas of skill and mindset development.
Facilitated initiatives to improve accounts receivable by ~50% and increase sales pipeline by ~75%.
Created new program management methodology with a project ranking and status tracking system.
Coordinated with legal counsel and human resources to develop a new comprehensive employee manual.
Built improved annual employee performance review program, plus a bonus incentive plan.
Developed remote work policy and procedures, also protocols for office health and safety, due to CV19. HIROSE ELECTRIC, Livonia, MI
Director of Automotive (09.2017 – 12.2019)
Leader for North American Automotive connectors division responsible for sales, engineering, strategic planning, budgeting, hiring, training, and customer service.
Head of local office, increased team from 4 to 10 while being asked to take on responsibility for delivery and customer service. Managed additional sales team members in California and utilized reps in Mexico to expand presence in those regions.
Guided the new team to successfully more than double projected new business pipeline. Utilized weekly team meetings and Sales Force to improve project management, follow-up, and open issue closure.
Traveled to Japan twice annually to collaborate with executive team and board members on long term business goals with increased revenue each year across multiple product lines.
Lead marketing improvements with new brochures, banners, sample kits, social media, and tech shows. NSK-WARNER USA, Troy, MI
NSK CORP., Ann Arbor, MI,
Senior Manager (04.2015 - 09.2017)
Team lead for all commercial activities related to sales, program management, and procurement for transmission clutch packs, one-way clutches, separator and friction plates.
Assigned to NSK-Warner by NSK CEO to help improve profit, lead smooth new product launches, and create positive customer relationships.
Reporting to the President of Americas, supporting his activities including Board of Trustees document preparation.
Negotiated pricing for new business, annual price reviews, exchange rate, and design change impacts.
Pursued compensation requests to recover extraordinary costs outside piece prices. Explained tooling change details to obtain full tooling cost payments. Justin McKnight resume pg.2
Senior Account Manager (08.2005 – 03.2015)
Responsible for all sales and program management activities for bearings provided to Toyota, Subaru, Hino, AW-NC, Aisin, Otics, ASMO, Denso, and GKN.
Managed $100M in annual sales for largest global sales territory, about 25% of all Automotive US business.
Maintained multiple summary sheets to display sales history, project status, part number usage information, key contacts, vehicle mapping, and volume projections.
Assigned to travel to Brazil to evaluate that sales team and prepare action plans for profit improvement. HI-LEX, Troy, MI
Account Manager (07.2003 – 07.2005)
Sales window to Honda for push-pull cables and window regulators.
Negotiated favorable pricing and terms while supporting the flawless new program launch process with multiple manufacturing locations in US and Mexico.
Kept global team updated of customer requirements, timing, and change points.
Worked with costing and purchasing teams to answer customer commercial concerns. Developed pricing and timing quotes to the customer for new programs and design changes. LEAR CORP., Dearborn, MI
Electronic Engineer (01.2000 – 07.2003)
Design, test, and launch lead for electronic body control modules provided to Honda.
Directed technicians through design validation processes, negotiated with customer on performance requirements, and coordinated with senior lead engineer team on design improvements.
Developed test reports, bill of materials, failure reports, schematics, and test procedures. Visited to out of state manufacturing plants to support prototype and production builds.
Component ordering and inventory maintenance for sample builds and bench testers. EDUCATION
Central Michigan University – 1999
Bachelor of Science, Electronic Engineering Technology International Coach Academy – 2020
Certified Professional Coach
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