Project Manager Scrum Master

KEYUR PATEL - 732-***-****

SUMMARY:

●US Citizen with over 20 years’ experience as an IT Professional who started as helpdesk support Tech, then transitioned into Backoffice support and Data Center Management, after which has become an experienced Senior Project Manager with primary focus on IT Infrastructure Data Center builds, migrations, upgrades, and decommissioning.

EDUCATION:

●Old Bridge High School class of 1996

●PMP Certification Course completed waiting to take exam

SKILLS:

●Hardware: HP, IBM, Dell, Cisco, EMC, Copper/Fiber Cabling, Liebert, Panduit Cable managements, etc.

●Operating Systems: Windows 2k3/2k10, SUN Solaris 10.0, Microsoft Exchange 2k5/2k10 Office 360

●Software: VMware, MS Office (Word, Excel, Outlook, Access, Project, PowerPoint, Visio), Sharepoint, Neugenesis, AEX chemunix.

●Tools: Remedy, ServiceNow, TrackIT, MS Project, MS Excel, MS PowerPoint, SharePoint, Visio.

●Management: Resource Management, Leading Meetings, C-level Communications, Preparing Stakeholders Status Reports, Managing Project Budgets.

●Frameworks: Waterfall, Agile, Scrum

Project Management Skills:

Migration:

●Migrated and updated Infrastructure environments, and build outs, of DC’s/Infrastructures.

●Created Project Plan Tasks for proposed Project for successful Project completions

●Create, submit, and approve requested Documentations for changes to the infrastructure for Migrations.

●Managed and led teams on site and off site during the migrations and upgrade projects.

Software/Hardware management:

●Work on SDLC process with Vendors and different business groups.

●Gather requirements, and document, for business users, and vendors.

●Managed new software/hardware implementation, maintained security, decommission software’s and made backups.

●Executed many third-party software implementations within various organizations.

EXPERIENCE:

Cognizant Jan. 2022 - Present

Sr. Program Manager (Sanofi,GenPac,UPS)

●Transition Program manager for 1CRM Program

●Work with Current 1CRM (DigiTech) team for Knowledge transfer

●Work closely with New Agile Coach to gather updates and plan Agile Scrum Board

●Manage Expectations and transition to be the Escalation point for 1CRM program

●Facilitated weekly PM team meeting to track Customers Project Status along with Senior Stakeholders

●Facilitate project resourcing demand

●Escalate project constraint Risks to Senior management for Guidance

North American Tech Alliance, LLC

Morgan Stanley Nov. 2022 - Jan. 2022

Data Center Project Manager

●Conduct Bi-Weekly meetings with Senior EDC Director and Logistics VP/Team to Track all Open Logistics items pertaining to EDC DC sites Enhancement based on priorities.

●Conducted Bi-weekly meetings with EDC PM's and Logistics Team to track status on DC Storage room clean up activities.

●Assisted in Managing DC site build out change order for vendor payments

●Facilitated weekly meeting between Logistics Team and Finance to sort out Vendor invoicing and track orders being shipped to DC's for Storage Space management.

●Managed third party Vendor list for access to production area of the DC build out

●Escalated Logistics teams lack of response to provide support of open items to EDC Director and Logistics VP.

●Facilitated to gather all old RMA hardware clean up by working with local Logistics lead and asked senior Logistics Team to assist with reaching out to Hardware owners for return and clean up.

InfoSys (Daimler Benz) April. 2021 - Nov. 2021

Sr. Product Lead

●Senior Lead PM for Transition and Transformation projects to deploy Container based DC Product for All Global Manufacturing sites

●Partnershiped with others Third Party vendors required to Build Fabricated Containers Based on Transitions Teams assessment.

●Manage and provide status of Container shipments for Deliveries.

●Confirm\Validate, all required permits, and other infrastructure Environments readiness before DC Containers arrive onsite.

●Conduct weekly meetings with internal stakeholders for status updates, capture and/or track mitigation plan in the risk register.

●Provide weekly/biweekly status report to PMO and Senior stakeholders about agreed Timeline to complete Milestones.

Bank Of America Mar. 2020 - Mar. 2021

Infrastructure Project Manager

●Managed successful roll out of 2 in house Apps and Completed BCP testing for All Apps owned by Business

●Created Project Plan based on tasks, timelines, resources provided by DevOpps Lead

●Created Sharepoint Site for Project related Document for updating and tracking changes to the Project

●Acted as the Scrum Master and Conduct daily scrum meetings along with Bi-Weekly Sprint Meetings to plan tasks

●Streamline Process methodology for Dev-Opps team

●Provided weekly status update to Senior Stakeholders and PMO for project status based on Jira Items

●Facilitated and Oversee Ethical Cyber hacking participation Exclusion of Apps managed by App Owner

●Facilitated Redundancy testing of Apps and Data restore owned by App Owner.

DXC June. 2019 - Mar. 2020

Infrastructure Project Manager

●Manage multiple infrastructure projects, based Project plan provided

●Conducted weekly Meetings for tasks completions

●Plan testing and production release based on LOB/Stakeholder approvals

●Manage/Escalate Engineering Team workload to make sure tasks are completed in timely manner

●Document all proposed environmental changes for Stake holder’s approval

●Provide weekly status updates of my project using PowerPoint slides to PMO

●Confirm Change Control has been submitted for Production migration

●Hand over new Environment to BAU

Morgan Stanley, NYC Mar. 2018 - Feb. 2019

Consultant – Apps Migration PM

●Utilized Agile work frame to create Win10 Apps migration WBS

●Validate list Apps to be migrated to Win10 environment

●Coordinate with QA/QC teams to validate new hardware and Apps testing

●Assist DC PM to stay on schedule of Data Center Build out for the upcoming Win10 Migration

●Create weekly reporting matrix

●Resolve Escalations related to Migration causing road blocks

●Validate with App owners if the Current App with be migrating to Win10

●Create road map for offshore team to successfully execute daily tasks

●Conduct weekly meeting with key migration counterpart to make sure weekly Apps migration output is not impacted by Win10 Migration teams

●Track all Apps certification progress and follow up on open issues

●Create weekly Executive summary PMO report for PMO

MUFG, NYC Feb. 2017 - May. 2017

Consultant - Sr. Infra Project Manager

●Utilized Waterfall work frame to successfully create over all Infrastructure integration process workflow documentation.

●Successfully managed to achieve 92% pass rating of the Infrastructure Procedures and Process flows from the Internal and Federal Audit

●Worked closely with Information Security team to establish Infrastructure Procedure and Process flows based on industry best practices.

●Worked closely with Infrastructure Team leads to draft all required Documents as per the Information Security standards

●Conduct weekly meetings with Senior management to discuss high level Procedure and Procedure for all open Audit Items

●Created Centralized Infrastructure Process and procedure repository on Sharepoint to track all version changes as needed

●Created High Level Project plan for all ongoing and future projects based on Infrastructure Teams

●Created WBS to analyze current and future workload for additional resources

AIG, NJ July. 2016 - Oct. 2016

Consultant - Sr. Project Manager

●Utilized Agile and Scrum workflow methodology to streamline BAU projects

●Coordinated and managed all project related tasks with 6 team members

●Assisted in completing IE and AD upgrade migration for 15000 users

●Closed all IE 11 and AD upgrade related Open issues, and created KB for future migrations

●Created baseline project plan tasks for current and upcoming BAU projects.

●Coordinate with Apps and Engineering Team for migration readiness

●Created T-comms templates

●Coordinated with BUC for upcoming migrations

●Plan scheduling efforts for migrations

●Create pivots for migration planning and status reporting

●Create status reports for all projects for a senior leadership audience

BANK OF AMERICA, NY Mar. 2015 - Oct. 2015

Consultant - Sr. Project Manager

●Lead Migration Command Center for migrating multiple Physical Data Centers to Cloud-Based Infrastructure.

●Documented Migration Command Center Process using MS Visio and Procedures using MS Word, by working with Banks PMO Governance.

●Presented Migration Command Center Roadshow to LOB's using MS PowerPoint and other related documents.

●Created Migration Event Tracker using MS Excel to capture key migration event details to report status communications and for documentation for knowledge base.

●Prioritized Migration Scheduling using MS Outlook calendar.

●Coordinated required tasks to be completed with LOB Project Managers for migration readiness

●Planned and managed all scheduled migration efforts.

●Conducted Migration Event Meetings from initial Kickoff (T-45), to final Migration Handover (T+1).

●Managed the overall migration effort and provide timely migration status updates to all required Stakeholders.

●Coordinated any Escalation throughout the migration event.

●Monitored Inbox for any post migration issues for timely resolution.

●Uploaded all Migration Event Related Document to repository for auditing purposes.

MCGRAW HILL EDUCATION, NJ June. 2014 - Dec. 2014

●Sr. Infrastructure Project Manager – Data Center Migration

●Reported and managed separation project efforts as part of the PMO team member.

●Managed migration of Wave Events, send timely updates, and escalate to complete the Wave’s in timely manner.

●Tracked and managed post migration decommission project of the Data Center.

●Allocated technical resources for weekly troubleshooting efforts.

●Reported weekly issue tracker to the PMO for Senior Leadership reporting.

●Conducted weekly meeting for Decommissioning Project effort to identify issues for resolution.

●Reported decommission project tracker to the PMO for Senior Leadership Reporting.

●Tracked and manage post migration, Data Center cleanup activities.

●Reported weekly Data Center Cleanup tasks updates to the PMO for Senior Leadership Reporting.

●Managed Global Security Rollout efforts of Symantec and Credant.

●Created and executed rollout project plan along with schedule and communication posted on the corporate portal.

COVANCE PHARMACEUTICAL, NJ Sept. 2013 - Feb. 2014

Consultant - Sr. Infrastructure Project Manager

●Managed Global, XP to Win7 Migration project efforts to upgrade 16000 users under PMO guidance.

●Proposed and, updated SOW for all tasks out of Project scope and have it approved by PMO.

●Hired, and Managed Resource based on Scheduled migrations for global locations.

●Managed Deployment, and Logistics resources to ensure all sites can complete the migrations timely.

●Implemented a Family working model with all the team members.

●Successfully streamlined reporting from the Deployment Team to Business PMO, and conduct daily

●follow up meetings to update overall migration status in the morning.

●Create, and manage all migration related process documentation, based on Migration team efforts.

●Worked with business to identify groups to migrate in pilot and production for scheduling.

●Provided input on communications to be sent during the Migration process.

●Conducted weekly checkpoint meeting to address and update on outstanding issues related to upcoming Migration.

●Confirmed all scheduled User Group Apps are validated, packaged, and ready for deployment.

●Provided Weekly overall weekly migration status to PMO, based on completions, cancels, and fails with reasons and documentation.

FEDEX, PA July. 2013 - Sep. 2013

Consultant - Sr. Infrastructure Project Manager

●Transitioned and documented infrastructure projects responsibilities within the PMO. Gathered infrastructure requirement for ongoing projects within the FedEx corporate environment.

●Worked with teams to plan out, and assign tasks based on requirement.

●Conducted Weekly meetings with Team Leads, Business Heads, and PMO for project status.

●Submitted change request for UAT and Prod.

●Updated and approved changes to the project plan.

●Documented all tasks and changes to the project plan.

●Provided weekly status update to business and stakeholders.

VALEANT PHARMACEUTICALS, NJ Dec. 2012 - Mar. 2013

Consultant – Infrastructure Project Manager

●Managed projects for refresh from Win XP to Win 7, multiple office relocation/consolidation, storage upgrade, and manage resources based on project priority.

●Gathered Technical requirement from Business and create a Project Plan.

●Conducted project kickoff meeting with Network, Sys Admin, Storage Team Members, and Third Party Vendors to discuss business requirement.

●Prepared a Project plan by working with Network, Sys Admin, and Storage team resources to create a Technical response document based on Business requirement.

●Conducted meeting with Business, Network, Sys Admin, Storage, and third party Vendor Leads to review the Response Document for approval.

●Based on Business feedback on the Response Documentation execute the tasks list as per the project plan.

●Managed Network, Sys Admin, Storage Team Members, and Third Party Vendors for Timely updates.

●Conducted weekly project status meetings with Technical resources, Business and PMO for project status update.

●Ensured all change control request are approved and executed the SDLC process to complete the project in timely manner.

●Coordinated with business on testing phase, and plan for go live implementation phase.

●Maintained high level project plan and budget allocation for all projects executed by me.

●Managed project with budget of anywhere from $700k to over a $1Mil, and update business on changes to the proposed budget for the Project.

●Conducted meetings with Business and tower leads on weekly bases for projects in pipeline.

●Documented all communications and facilitate all project related conference calls.

GULFSTREAM, GA June 2012 - Dec. 2012

Consultant - Infrastructure Project Manager

●Managed all infrastructure related projects with budgets of over $1 Mil.

●Completed Win 7 upgrade, migrate Novell Netware to Windows File System, upgrade to Exchange

●from Lotus Notes, which were all major business critical projects.

●Managed multiple office moves and infrastructure relocations.

●Created SOW’s for approval and managed the PO’s from the vendors for payment record keeping as part of the project documents.

●Coordinated meetings for new and ongoing projects with Business, Architects, Project Resources, and Vendors.

●Gathered new projects requirements and worked with Architects on BRD's based on requirement to follow the PMO Groups SDLC process

●Provided project budget based on resources, software, and hardware needed to complete the project.

●Created projects in PPMC (PM Tool), and allocate, manage resources.

●Conducted weekly meeting with Business, Architects, project resources, and Vendors for status and, or issues about the project.

●Created CR in Remedy for approval based on the implementation requirement.

●Reported projects status on weekly bases to the PMO group.

●Implemented better process for project delegation and responsibilities by creating a project queue in Remedy with sub tasks.

●Created a professional and social relationship between all team members.

BROWN BROTHERS HARRIMAN, NJ June 2011 - April 2012

Consultant - Infrastructure Project Manager

●Conducted timely meetings to share project information for infrastructure implementation with business users and vendors.

●Created new infrastructure (Data Center) requirement document based on information provided by business teams and vendors.

●Planned and managed regional site consolidation into one, based on global region site.

●Coordinated and managed the infrastructure downtime with resources, businesses and vendors to complete the planned/approved implementation.

●Assured the Data Center was able to accommodate the new infrastructure request and demand additional fund for the project from Business or Stakeholders.

●Followed the SDLC process and documented requirements.

●Streamlined status of the projects and budget changes to vendors and business based on the SLA.

●Turned over the project to business, based on successful implementation to the infrastructure.

●Documented all the stages of the deployment for time management.

●Updated documentation for entire Infrastructure, to match Global Master Documents.

●Created stencils for Visio documentations, by working with networks and systems Engineers for infrastructure changes.

●Documentation was being utilized by NOC, and other teams for reference and troubleshooting.

AZ PHARMACEUTICALS, DE Feb. 2011 - June 2011

Consultant

●Lead 7 Technical Support Analysts who verified and troubleshoot application for the Sales Force Teams laptop deployment. Coordinate with IBM Team on the deployment schedule for the laptop base built and application installation.

●Managed analysts ticket queues based on the ticket priority, and business requests.

●Worked on creating a process to help my team be more efficient by staging the workload.

●Responsible for All sales force application deployment budget with an average of $400k-$1Mil.

●Lead Weekly Status meeting with business heads based on the Sales Force Teams new hire laptop request.

●Distinguish how many Sale force teams being hired. There were multiple new hire training sessions.

●Provided onsite application support for Sales Forces new hire training.

●Communicate with Business heads, and Training heads on the Sales Force training schedule based on

●my availability.

●Created and modify check list for my team when verifying the software install.

●QA'd Laptops based on the check list to meet the committed scheduled date of laptop deployment.

●Escalated software database issues to appropriate support teams, onsite, and overseas.

●Scheduled Software updates to on the field sales force team, based on their availability.

●Emailed Business heads, and Training heads on any outstanding and last-minute issues.

●Successfully meet all new hire deployment deadlines.

RANBAXY PHARMACEUTICAL, NJ Sept. 2007 - Feb. 2011

Infrastructure Project Manager

●Managed a team of 7 Infrastructure Leads.

●Maintained all Infrastructure related projects and budgets.

●Updated business on a weekly basis of Project status and any changes to the budgets.

●Conducted Meeting for ongoing projects, for updates and gather new requirements.

●Coordinated and execute Data Center Build out by ensuring proper Copper/Fiber, Power Distribution, HVAC Cooling, is sufficient for the new and current DC build outs, along with Security Access Badge readers

●Emphasized on my team building excellent relationship with End users, Business heads, and Vendors for a very smooth transition all projects.

●Assist Vendors with Technical troubleshooting to resolve issues remotely for minimal downtime.

●Organized and assisted Vendors on how to better their future implementation of hardware and software to be more efficient in GMP governed areas.

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