Customer Service Coordinator Sales

KIMBERLY KASLOSKI

**** ** ***** ****** ****** Bay, FL. 33190 (C) 305-***-****

Professional Summary

Dedicated to high performance and reinforcement of company standards. Specializing in the area of dynamic leadership, invigorating staff and maximizing profitability.

Skills

·ServSafe Food handler certification

·Guest Services

·Microsoft Office (Excel, Word, Power Point)

·Typing (50 WPM)

·Filing (Alpha and Numeric)

·Time management

·Problem solving

·Excellence in the details

·Strong attention to safe food handling procedure

·Hospitality and service industry background

Work History

Meat Clerk June 2020 to Present

Publix Supermarket

• Preparation of raw meats and seafood

• Over wrap product, maintain labeling and coding standards

• Cut produce to Publix standards and procedures

• Adhere to sanitation chemical regulations

• Stock and grade products

• Do inventory on products daily

• Work seafood department (set up, take down, order seafood and frozen)

• Prepare RTC meals for my department

• Maintain safety and sanitation for numerous departments

• Perform audits

Front End Supervisor November 2016 to June 2020

Costco Wholesale

• Open/Close registers

• Run the break board

• Customer service

• Provide help to cashiers

• Load/unload carts

• Work the cash register

• Inventory

• Help members in store and on telephone

• Train new employees

• Write reviews

• Perform open and closings procedures for warehouse for FE

• Perform audits

Catering Coordinator May 2014 to November 2016

Panera Bread Company

·Catering

·Food delivery

·Set up the food

·Confirmation and follow up calls for food delivery

·Maintenance Calls

·Set up the bakery

·Set up the food production line

·Receive and process sales calls

·Input orders into computer

·Respond to guests emails and phone calls

·Prepare food

·Assist in store operations when no catering orders have been placed

·Attend catering coordinator sales calls and conference calls

·Help to train new associates

·Perform safe and proper food handling procedures

Baker/Cashier

The Cheesecake Factory March 2013-May 2014

·Open and close the bakery

·Perform cashier duties

·Take orders from guests in store and over the phone for take out

·Stock up cheesecake and other products

·Perform inventory every Wednesday as “Star Baker”

·Make coffees and other specialty drinks

·Plate cheesecakes and other dessert items for servers and take out orders

·Practice safe food handling

·Train new employees

·Stock front display cases for presentation of dessert items

Server/Concession Stand Worker

The Orchid Show with Chef Michelle Bernstein November 2012-February 2013

·Wait tables

·Take food and drink orders

·Deliver food to tables

·Help set up and clean up

·Side work

Server

Monty’s Raw Bar and Grill August 2011- November 2012

·Taking and placing orders

·Deliver food

·Side work

·Place orders

·Customer Service

Assistant Manager

Starbucks Coffee Company January 2006- May 2010

·Open and close the store

·Perform cashier duties

·Handle the safe and daily deposit to bank

·Inventory on a weekly basis

·Place orders twice a week

·Maintain store cleanliness

·Barista, make drinks

·Train new employees

·Prepare items in consistence with recipe standards

Cashier/Smoothie Maker

Smoothie King May 2005-January 2006

·Make smoothies

·Open and close the store

·Sell retail items

·Help with inventory and placing orders

·Perform cashier duties

Photographer

Image Solutions (Parrot Jungle Island) May 2004-February 2005

·Take photographs

·Sell and print out photographs

·Customer service

·Handle the animals

Photographer

United States Air Force April 2003-March 2004

·Photographer

·Develop photographs

·Work with the Military Police on base

·Work retirement and promotion functions

Cashier

Pizza Hut June 2002- April 2003

·Call directing

·Assist customers with placing orders

·Perform cashier duties

·Make pizzas

Customer Service

Community Bank of Florida April 2001-June 2002

·Answer the switchboard and direct calls to proper departments

·Receptionist

·Customer Service

·Open/Close bank accounts

·Open/Close safety deposit boxes

·Reconcile accounts

Cashier/Customer Service

Old Time Pottery October 1999-April 2001

·Perform cashier duties

·Promoted to Customer Service

·Utilize Customer Service skills to assist customers with refunds and exchanges

·Restock items

·Answer phone calls and direct to correct department

Cashier

Petsmart September 1998-October 1999

·Perform cashier duties

·Customer Service

·Assist customers with questions and recommendations

Education

Miami Dade College

Business Administration Kendall, FL

Not graduated yet

Miami Southridge Senior High

Diploma

Graduated June 2000

Accomplishments

·Increased sales for catering over 32% for the Fiscal year of 2015

Awards

·Highest catering sales increase in the district for the year 2015 Awarded by Panera Bread Company

·“Excellent Customer Service in Catering” Panera Bread Company

·“Be Involved” Awarded by Starbucks Coffee Company

·“Sharp Troop Award” United States Air Force

·“Dormitory Excellence Award” United States Air Force

Certifications

·Food handling certification

·Training certified

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