Customer Support Service Specialist

OA OLUWAFUNKE

AYANBANJO

Houston, TX ***** +1-281-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

A performance-driven Associate with track record of accomplishment in customer relations and remarkable sales drive, through relationship building and advanced product knowledge. A Proactive and organized sales leader that constantly exceeds targets and seeks further growth in a dynamic organization. SKILLS Microsoft CRM

Outbound Calling

Service Recommendations

Customer Support

Providing Feedback

Office Meetings

Problem Resolution

Documentation Skills

Microsoft Office

WORK HISTORY CLIENT SERVICE SPECIALIST 12/2021 to CURRENT Walmart Houston, TX

Provided knowledgeable service and support for all customer needs. Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained accurate record-keeping with proactive attention to client information updates.

Coordinated with operations staff to resolve service problems and boost client satisfaction.

Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

Resolved concerns with products or services to help with retention and drive sales.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Described product highlights and benefits to help guide purchasing decisions.

Connected with clients through consultative sales strategies to understand and address requirements.

REMOTE CUSTOMER SERVICE SPECIALIST 12/2017 to 10/2020 Ifelechoisi Group Houston, TX

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service

Monitored customer order process and addressed customer issues Identified customer needs to deliver relevant product solutions and promotions and meet target budgets

Improved overall customer purchasing experiences to promote steady revenue.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Complied with company policies and procedures by encouraging positive and effective work environment among all employees. Resolved concerns with products or services to help with retention and drive sales.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Described product highlights and benefits to help guide purchasing decisions.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Increased efficiency and team productivity by promoting operational best practices.

Reinforced established quality control standards and followed procedures for optimal customer interactions.

Recorded product or service failure complaints and notified appropriate departments.

CLIENT SERVICE SPECIALIST 09/2015 to 11/2017

Airtel Communications. Lagos Nigeria

Introduced clients to available online resources and services to increase convenience.

Educated clients on account services and resolved client inquiries regarding statement information and account balances. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat business and improved sales.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Provided information regarding charge accounts and loyalty programs. Responded proactively and positively to rapid change. Investigated and resolved customer inquiries and complaints quickly. EDUCATION Associate of Arts Human Resources Management, Industrial 04/2022 Relations

Udemy, Houston, TX

Bachelor of Science Industrial Relations 04/2014 Osun State University, Osun State, Nigeria.

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