Service Representative Customer

CYNTHIA GREEN

Fort Lauderdale, Florida · 910-***-****

*********@*****.***

EXPERIENCE

MARCH 2022 – PRESENT

AMERICAN AIRLINES, CUSTOMER SERVICE REPRESENTATIVE

Facilitated all scheduling and reservations for airline customers and was able to increase revenue sales for company by 107.5%.

Deescalated all conflicts and acted as a liaison between the company and customers regarding complaints and compensation.

Conducted promotion and sales for various companies (rewards cards, car rental, and hotel businesses)

Streamlined inbound call traffic and redirected customers to appropriate departments for further assistance.

Achieved a top 5 placement in customer satisfaction, average hold time, and revenue sales.

AUGUST 2007 – PRESENT

STYLES BY CYNTHIA, Owner

Facilitate consultation services for all clients.

Exponential increase of all retail sales for salon.

Maintain accurate records for services provided.

Reconcile daily bookkeeping and financial record annually.

Train new personnel.

Formulate and maintain chemical service records.

Provide customer service and resolve customer disputes.

Create and update price listings of services.

AUGUST 2005 – APRIL2007

OMEGA WORLD TRAVEL, Travel Specialist

Coordinated travel for various governmental agencies.

constructed nightly reports.

provided exceptional customer service for customer disputes and changes.

reported and maintained accurate records of disputes to immediate supervisor.

AUGUST 2002 – SEPTEMBER 2005

CERTIFIED VACATIONS, customer service

Resolved client disputes with hotels, airlines and car rentals.

drafted letters to customers resolving issues with vacations.

rebooked flights and hotels.

issued refunds and/or credits when warranted.

filed and recorded accurate records of complaint resolutions

AUGUST 1989 – AUGUST 1993

UNITED STATES ARMY, transportable automatic switchboard system operator/maintainer

Assigned and coordinated duties to wire and cable systems.

Performed system diagnostics to tactical satellites and multiple remote radio relays.

Performed offline diagnostics and adjustments.

Maintained repair and maintenance records for equipment.

Presented communications diagram to battalion for various field exercises.

P nrovided daily briefings on system malfunctions or problems to executive officer of the unit

EDUCATION

KAIZEN BEAUTY ACADEMY

Facial Specialist Course Hours Completed: 220hrs Graduate, February 2022

COASTAL CAROLINA COMMUNITY COLLEGE

Pharmacy Technician Certification Course Hours Completed: 200hrs Graduate, August 2018

Cosmetology Certification Course Hours Completed: 1500hrs Graduate, August 2006

Accounting Semester Hours Completed: 57hrs, August 1998

U.S. ARMY AUGUST 1989- AUGUST 1993

Transportable Automatic Switching System Operator/Maintainer, Fort Gordon, GA Course Hours completed: 1056 Graduate, June 1990

AN/TTC-39D Augmentation Course Hours Completed: 160hrs Graduate, June 1992

AN/TTC-39D New Equipment Training Course, Geinsheim, Germany Course Hours Completed: 120hrs Graduate, May 1992

SKILLS

Oral and written communication

Customer Service

Organizing information

Coordinating projects

Quickbook proficient

Accurate record and bookkeeping

Detailed oriented

Word Office 365 proficient

Multi-tasking

AWARDS

Army Achievement Medal

National Defense Service Medal

Army Good Conduct Medal

Overseas Service Medal

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