Customer Care Vice President

Hiuko Adams, Ph.D.

Atlanta, GA *****

**********@*****.*** 404-***-****

Summary

Results-oriented educator, economist, data-driven strategic planner with experience developing policy and rolling out programs to impact organizational and learning excellence. Comfortable working with board members, executives, administrators, departmental and faculty team members, and students / trainees. Seeking a shift from academia to business, such as customer relationship management, customer care, project management, marketing and research, quality management, special projects management, writing and securing grants.

Professional Experience

Assistant Professor of Economics, Perimeter College at Georgia State University, Clarkston, GA

(August 2017 – Current) Lead students to understanding of economic concepts such as market trends, production, distribution, business costs and predictions. Develop and update course materials and instruction methods per standards. Evaluate student comprehension, administer assignments and exams, provide coaching as needed. Administrative reporting of grades, serve on academic committees, departmental teams, manage aides. Attend conferences, follow the latest industry news and literature.

Limited Term Faculty, Perimeter College at Georgia State University, Clarkston, GA

(August 2016 - July 2017) Taught graduate and undergraduate students, developed class syllabus to meet department and college standards. Planned and created lectures, assignments, graded papers and exams, assessed performance and assigned grades. Reported student learning outcomes, analyzed data. Collaborated with colleagues on developing curriculum. Advised students on how to be successful and achieve goals.

Adjunct Economics Professor, University of Southern New Hampshire (SNHU) Online

(November 2015 - to date) Designed learning exercises to optimize student resources and skills. Maintained website including schedule, syllabus, assignments, links to relevant sites. Spearheaded research and outlined findings in peer-reviewed journals and publications.

Communicated effectively with students of diverse backgrounds, delivered lectures using latest technology. Developed assignments and measurement tools of student comprehension and progress. Condensed and archived lectures for study guides.

Director, Research and Institutional Effectiveness, Bauder College, Atlanta, GA

(July 2013-August 2014) Designed and implemented a program of district-wide research and service projects to study and assist with instructional accountability, effectiveness and decision-making. Oversaw development and implementation of district educational and student services policies from mission, plans and strategies; data sources, collection and analytics; reporting and convenient access to administrators, faculty and staff. Worked with Board and executive team to develop and roll out the vision, culture and values, with a commitment to data-driven decision-making. Presented written and oral findings, results, recommendations based on research for student service programs, instruction and management policies.

Director, Assessment and Planning, Beulah Heights University, Atlanta, GA

(January 2010 – October 2012) Developed operating goals, policies and procedures for the assessment office to enhance operational effectiveness, academic program excellence, student mentoring and training. Supported the University’s strategic plan, collected and analyzed data, developed reports and facilitated an understanding of how to use the data appropriately to influence policy and achieve goals.

Economist, International Monetary Fund (IMF), Kenya and Washington, DC / USA

(January 2001 – August 2004) Worked with IMF mission team and Kenya government officials to forecast economic growth and develop the annual budget based on estimated revenue. Worked with Kenya Treasury to develop fiscal policies aimed at reducing poverty. Served as the fiscal policy economist for Kenya dealing with the real sector to advise on measures that would lead to growth.

Education and Training

Ph.D., Doctor of Philosophy, Mercer University, Macon, GA (2013)

Master of Arts in Economics, University of Nairobi, Kenya (2000)

Bachelor of Arts, Economics, University of Nairobi, Kenya (1997)

Professional Training – Mastering Online Teaching (MOT 2020), Inaugural STAR Certification (research protocols and grants 2019), Financial Programming and Policies (IMF 2004), Modeling (theory through analysis). Member of American Economic Association and mentoring program; Georgia Association of Business, Economics and Entrepreneurship (GABEE, currently Vice President); American Educational Research Association (Member, Division D, Measurement and Research Methodology).

Published researcher and book chapter author on topics such as team-based learning, economic policies, how to improve performance and learning effectiveness, how to attract minority students to STEM courses and majors (a list including presentations at finance, economics conferences is available).

Skills include Microsoft Office proficiency. Data gathering and analysis, interpersonal communication (written, lectures and presentation development), measurement surveys. Team-building, supervisory skills, development of training materials. Curriculum development, tutoring and coaching. Differentiated learning, standardized testing techniques. Strong mathematical aptitude, qualitative analysis, documentation experience.

Awards include President’s Volunteer Service award from US Fund for UNICEF (2008); Certificate of Special Recognition, Tighter Grip: African American Male Initiative, Georgia State University (2005); Certificate of Merit, African Development and Economic Consultants Prize for best final year student in the Dept. of Economics, University of Nairobi (1999).

Community Service includes P.E.O. Georgia Chapter N, Scholar award committee / scholarships for women seeking doctoral degrees; St. Vincent de Paul volunteer at Immaculate Heart of Mary Atlanta, work with families in need, serve as liturgical minister helping with readings in the mass; Priests of the Sacred Heart – fundraising for church missions.

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