JEROME VILLAGARCIA ALER

+971*********

advo6f@r.postjobfree.com

Flat 303, Al Serkal Building, Muraqbat Avenue, Al Rigga, Dubai PROFESSIONAL SUMMARY

A Master in Language and Literature (MLL) graduate with nine (9) years of experience in teaching English Language and Literature with expansive experiences in in the BPO and client service industry. WORK EXPERIENCE

HOSPITAL ADMISSIONS CLERK (Reception) Apr 2022 – Present British Veterinary Hospital – Jumierah 3, Dubai, United Arab Emirates

• Responded to enquiries on phone and greeted clients on in-clinic appointments;

• Booked client appointments on the vetport system;

• Conducted telecommunication tasks to remind clients of appointments and billings;

• Processed and performed product orders for clients;

• Plotted the schedules of veterinarians on a monthly basis;

• Performed cashiering duties;

• Multi-tasked on various levels of daily reception tasks; College Professor (Assistant Professor III) Aug 2021 - Present Northills College of Asia – Daet, Camarines Norte

• Handled General Education Courses in the college;

• Produced quality learning materials to combat the negative impacts brought about by the Pandemic;

• Performed classes synchronously and asynchronously through varied web-based outlets; College Instructor (Instructor I) Aug 2018 – Dec 2021 Camarines Norte State College – Daet, Camarines Norte

• Provided excellent instruction and educational supervision to diverse level of tertiary students.

• Served as Library-In-Charge of the Campus to manage the proper utilisation of both electronic and physical references;

• Served as the Publication Coordinator of the Campus to supervise the journalistic activities of the students and the campus as a whole;

• Designated as the Adviser of the English Major Students of the campus, and was responsible for the creation of the ASSOCIATION OF LANGUAGE & LITERATURE EDUCATION STUDENTS (ALLiES) of the campus;

• Served as the Student Services and Development Coordinator to oversee the academic organisations of the students and their programs and activities;

• Designated as Cultural and Performing Arts Unit Coordinator of the campus and was responsible for strengthening artistic awareness among students through varied cultural performances and activities;

• Served as the Chair of the Bachelor of Elementary Education Program of the Teacher Education Department;

• Written articles for the Institutional Magazine of the College;

• Had relevant trainings on ISO Certification and served as INTERNAL QMS AUDITOR for ISO 9001:2015 of the institution;

• Delivered paper presentations in various educational research and literary fora. College Professor (Assistant Professor III) Oct 2017 – Jun 2018 University of Nueva Caceres – Naga City, Philippines

• Provided excellent instruction and educational supervision to diverse level of tertiary students in both professional and major courses in a private institution;

• Participated in research activities under the College of Education Department;

• Taught Education Majors, English Major Students and Student Nurses (English for Specific Purposes).

College Professor (Assistant Professor I) Nov 2013 - Sept 2017 Mabini Colleges – Daet, Camarines Norte

• Taught under the Teacher Education Department of the College;

• Handled Professional Education and English Major Courses;

• Participated in Community Extension Service Programs of the College under the National Service Training Program;

• Handled various English for Specific Purposes courses under College of Business Administration & Accountancy, College of Nursing, College of Education, College of Nursing and Midwifery, College of Criminal Justice Education. Senior High School Teacher June 2016 – Dec 2016

Mabini Colleges (High School Department) – Daet, Camarines Norte

• Taught Senior High School students with courses in Fiction and Drama;

• Produced excellent learning materials in support of reading and literature;

• Provided varied and interactive classroom activities to students to stimulate the love for reading. Online ESL (English as a Second Language) Teacher Apr 2015 - Jul 2015 WEBLIO Philippines

• Delivered exemplary online instruction to Japanese students via conversational or formal English classes;

• Organised online interactive English Language classes among Japanese students under Beginning, Intermediate and Advanced levels;

• Performed Post-class assessment to students regarding their English Language learning development;

Customer Service Representative – Sept 2010 – Jan 2011 Sutherland – Pili, Camarines Sur, Philippines.

• Provided clients with troubleshooting mechanisms in solving daily computer tasks;

• Responded to clients enquires over phone and email;

• Processed monthly reports.

Customer Service Representative – Oct 2009 – Jul 2010 Stellar Global Solutions – Cubao, Quezon City.

• Handled online calls related to directory assistance and mobile phone-related concerns;

• Reached-out to mobile phone users to provide varied offers and subscriber benefits;

• Provided excellent customer service experience to Australian Vodafone subscribers; EDUCATION

Master in Language and Literature Nov 2010 - May 2017 Ateneo De Naga University • Naga City

Bachelor of Secondary Education Jun 2005 - Apr 2009 Camarines Norte State College • DAET (Capital)

Major: English

SKILLS

• Creative Writing

• Course material development

• Proofreading/editing

• Classroom Supervision

• Curriculum Development

• Hosting

• Teaching, tutoring and counselling

• Effective written and oral communication

• ISO Management System Auditing

PROFESSIONAL CREDENTIALS

• Licensed Professional Teacher (LPT)

REFERENCES

*Available upon request

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