Lori Ann Walker

**** ********* *****

RICHMOND, VA 23225

804-***-****

OBJECTIVE:

To use my skills and qualifications to obtain a position in your company.

QUALIFICATIONS:

Strong problem-solving skills, strong knowledge of physicians billing, third-party

Regulations and reimbursements, knowledge of computerized physicians billing

System, and is CRCR Certified

EDUCATION:

1978-1980 ENFIELD High School, Enfield, NC

1980-1981 Hopewell High School, Hopewell, VA

1983-1984 Kee Business School

EMPLOYMENT:

2014-Present Billing Supervisor, MCV Physicians, Richmond, VA

Supervise an assigned accounts receivable work unit and manage the organization’s receivables in order to maximize reimbursement by ensuring that defined processes and policies are followed. Works collaboratively with management in accordance with the stated standards, goals and objectives, which includes the effective supervision of an assigned team for timely claims filling; follow up, processing payments and denial follow up on open invoices. Establishes departmental workflows, reviews productivity reports, monitors timekeeping transactions, and responsible for setting work schedules to ensure proper coverage of all work needs. Recruit new hires, trains and develops staff, perform evaluations, and provide counseling and motivation to staff.

2006-2014 Assistant Supervisor, MCV Physicians, Richmond, VA

Support operational tasks of billing staff and maximize

reimbursement for the MCV Physicians Business Office.

work closely with the Lead Supervisors of the Medicare

and Blue Shield Teams. This involves being a contact for

automated remits and claims, in depth support of financial

transactions follow up activities and claims processing.

1991-2006 Insurance Reimbursement Specialist, Richmond, VA

MCV Physicians research and resolve problem accounts,

including handling credit balances on patient’s accounts.

Perform special projects, assist clerical staff with backlogs

Complete time sheets and maintain department leave time.

Assist with training of new or existing employees to insure

Quality, accuracy, and productivity.

1995-Present Part time Receptionist & Tax Preparer, Richmond, VA

Bell, and Associates. Answer multiple phone lines,

schedule appointments, greet clients, prepare and file tax

forms and offer excellent customer service.

REFERENCES: Available upon request