Customer Service Territory Manager

Jorge Mata Diaz

Sun Valley, NV 775-***-**** **********@*****.***]

Growth-oriented professional with 15+ years of diverse experience in a variety of challenging settings. Dynamic leader, with a proven track record of accomplishing customer satisfaction targets, delivering exceptional results, consistently outperforming expectations, supporting development initiatives, and attaining measurable goals. Proactive communicator, adept at leading customer interactions, establishing lasting customer relationships, and meeting customers’ needs.

Professional Experience

AAA Club Owned Fleet Reno Sparks, NV

Tow Service Lead April 2021 - February 2023

Facilitate training initiatives by mentoring, coaching, and supervising over 30 drivers to maximize fleet productivity

Maintain superior customer service standards to meet high expectations, improving customer satisfaction by 80% to enable goal achievement

Leverage exceptional management capabilities for effectively overseeing service activities to achieve targeted objectives

Motivate team members to improve performance levels, creating a positive environment to increase employee retention

Utilize strong problem-solving skills for addressing complaints, resolving conflicts, and eliminate concerns to ensure smooth flow of operations, maintaining high customer satisfaction rating of 89%

AAA Club Owned Fleet Reno Sparks, NV

Driver April 2018 - April 2021

Provided efficient transportation services for safely towing vehicles to designated locations

Performed routine maintenance activities by conducting inspections and technical assessments to ensure optimal vehicle performance and maintain towing equipment, reducing downtimes

Followed applicable traffic laws to ensure high safety standards by driving with extreme caution, minimizing risk of accidents

High Sierra Auto Sales Reno, NV

General Sales Manager October 2014 - April 2018

Supported recruitment operations and training activities by hiring and guiding 10+ new employees to build a high-performance sales team, increasing revenue generation,

Conducted performance evaluations by monitoring employee activities to eliminate shortcomings and positively impact key metrics, accomplishing sales goals

Generated actionable insights through sales forecasting for efficient resource allocation, calculating costs and estimating revenue with performance predictions

Quality Motors Reno, NV

Finance Manager October 2012 - April 2014

Employed outstanding leadership skills for directing, supervising, and managing a sales team of 6+ members to enable sales quota attainment

Identified and capitalized on profitable sales opportunities while working with new clients and referrals to accelerate business growth

Guided customers through financing options along with warranty procedures to facilitate informed decisions

AT&T Reno, NV

Sales Consultant June 2010 - October 2012

Interacted and engaged with customers by utilizing excellent interpersonal and communication skills to promote products and services for meeting sales goals

Analyzed needs of customers to recommend suitable solutions and address service inquiries for fulfilling requirements, improving customer retention

Cultivate and nurture positive relationships with customers by providing personalized services to facilitate repeat business and establish a loyal customer base

Additional Experience

Dolex Dollar Express Territory Manager

Managed assigned territory with a focus on sales growth through effective sales strategies and relationship building

Identified profitable opportunities for accelerating business development, generating annual revenue

Core Competencies

Sales Management, Administrative Assistance, Financial Analysis, Multi-Tasking, Team Leadership, Staff Supervision, Employee Training, Time Management, Business Development, Client Engagement, Relationship Building

Technical Skills

Microsoft Office Suite, Google Suite/Workspace

Education

High School Diploma, Wooster High School

Certification & License

Driver’s License

Air Brake Endorsement

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