Product Technician Maintenance Supervisor

Maurice P. Bastian

Telephone No. 904-***-****

Email: *****************@*****.***

Address: **** ********* ****, ************, ** 32256

CORPORATE EVENTS MANAGER

Business-savvy marketing and communications professional with 10+ years of progressive and transformative skills across a broad range of industries and disciplines. Proven ability to combine project management and leadership qualities. Areas of expertise include:

•Residential Property Maintenance Management

•Organizational Leadership Management

•Risk Analysis

•Product & Process Training

•Diagnostic Business Analysis

•Strategy & Contingency Management

•Marketing Communications

•Employee Development

•Emergency & Disaster Management

•Growth Leadership

•Network Management

•Supply-Chain Management

•Vendor Management

•Global Business Management

•Logistics Management

PROFESSIONAL EXPERIENCE

Maintenance Supervisor Desert Winds Apartments – Jacksonville Fl Current Position

Maintenance Supervisor of a 300-unit commercial apartment complex. Supervised a staff of 3 maintenance professionals. Evaluated facilities and systems to determine maintenance needs and effective repair solutions. Managed work assignments, maintenance inventory and repair budget. Managed vendor relationships and provided oversight to maintenance repair activities.

Antler’s Apartments – Jacksonville Fl 1.5 Years

Maintenance Tech & Groundskeeper

2 Years Experience

Maintenance professional with responsibility for maintaining the aesthetics of a multiple family property with 297 apartment units. Responsibilities included ensuring resident satisfaction by maintaining the grounds of the residential community, trimming bushes, lawn and shrub maintenance. Additional responsibilities included assisting management with maintenance and rapid upgrades to apartment units.

Four Seasons Resort and Hotel –Exuma, Bahamas 2 Years Experience

Assistant Food and Beverage Manager 2 Years Experience

Managed 75 team members, recommending 5 for succession training. Strong experience in forecasting; budgeting; scheduling; payroll management; and training in Inventory Management and Point of Sale systems. .Managed portfolio of local vendors, social influencer, engaged sand global artists for unique décor, organized and managed exclusive celebrations and iconic entertainment.

Key Contributions:

•Southern territory of The Bahamas is prone to direct hurricane hits uniquely equipped for the Emergency Management Committee (see training from The Royal Bahamas Police Fire Department).Trained 30 team members in Fire and Safety prevention.

February Point Resort Estates – Exuma, Bahamas

Superintendent of Maintenance 2Years Experience

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•Commendations Received: Top Producer, Top Customer Satisfaction, Highest Work Safety Adherence, Highest Value-Added Sales, Top Repeat Customer Purchases. Quarterly net profits consistently exceeded $75,000 above goal for a region serving approximately 3,000new clients.

•Elite Client Partnership Rates in the Northern Caribbean Region. Initiated a 1-on-1 support investment culture focused transitioning agents into highly motivated, enthusiastic, and profit oriented growth advocates in a fast paced and highly regulated environment. Oversaw qualitative monitoring and quantitative analyses then developed and executed personnel performance plans; ensure maximum goal achievement monitoring; adherence to all client brand loyalty enhancements; and strategic partnerships objectives.

Atlantis Resorts -- Paradise Island, Bahamas

Executive Events Manager 10Years Experience

Managed 60 Representatives and multi-million dollar quarterly budgets designing and executing celebrations at the foremost globally recognized Caribbean Luxury Destination. Worked to forecast and track key Business Process as a Service (BPaaS) deliverables (developed and monitored public relations and high-end branding campaigns, client follow ups, product training, and coaching sessions). Used Six-Sigma protocol, Project Management skills and Business Analysis that aligned with core business needs and trends to provide exclusive luxury experiences to increase Division sales by 18%.

Key Contributions at the Ocean Club Division:

•Events Management: Conducted private tasting parties to showcase products; Executive-level strategic business development with key stakeholders at receptions, exhibitions and focus groups. Boosted short and long term viable lead generation by 18% over vendor bought leads.

•Established Project Management System for luxury hotel, resorts and private retreat launches; and consistently exceeded quarterly goals by an average of 17%. Collaborated with cross-functional teams. Increased strategic partnerships and Target Audience Engagement by 12%.

Key Contributions as Executive Staff Supervisor:

•Awards Received: Outstanding Team Sales netting over $5 Million per quarter; Most Valuable Employee; Highest Team Quality Score; Best Team Attendance; Lowest Team Attrition; Highest number of Individual Agents Promoted to Leadership; Highest Satisfied Employee Team Scores.

•Deployed New Hire Training and Orientation Courses. Designed Adult-Learner friendly modules to promote data literacy and emphasize soft skills (active listening, empathy, motivation, teamwork, clear verbal and consistent written communication and stress management).

•Hospitality Guest Lecturer .Instructed 300 upper-division Undergraduates enrolled in the University of the West Indies satellite campus in Nassau, Bahamas. Provided innovative instruction in Logistics, Budget and Financial Management, Vendor Acquisition, Strategic Leadership, Labor Relations,and the Development of Standard Operating Procedures.

Bacardi & Company Limited – Nassau, Bahamas

Product Technician 2Years Experience

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Key Contributions

•Managed daily Dual Product Order Fill Rates of 720,000 distillate gallons; Ensured product consistency and quality of an additional 240,000 distillate gallons per day, prior to laboratory sample analysis; Oversaw Bulk Shipping of 8.5 million gallons and an additional 4.8 million gallons for Bottling each quarter.

•Exceeded Occupational Safety standard sand $19.2Mquarterly production goals for the Bacardi brand.

Ministry of Foreign Affairs – Nassau, Bahamas

Protocol Officer 6Years Experience

Key Contributions as Executive Staff Supervisor:

•Facilitated numerous negotiations of several multinational organizations including Organization of American States (O.A.S.)and the Caribbean Community (CARICOM).

•Seconded Senior Protocol Officer in the successful management of$20M+ budgets for more than 3000 dignitaries.

Royal Bahamas Police Force – Fire Division

Fire Officer 2Years Experience

Key Contributions:

•Mitigated disasters in Residential Sector worth $20M in assets and exceeded safety response goals by at least17%.

•$15M Commercial Property Damage Assessment; procurement of $1.25M+ supplemental Disaster Preparedness furniture fixtures and equipment; Co-managed Business Continuity efforts exceeding $1.2 Million over a 6 week turnaround period.

•Co-wrote Corporate training manual for emphasizing First Aid Training; Risk Management ;Hazard Mitigation; ;Hurricane Evacuation and Flood Extraction exercises; Industrial Safety Color Recognition, Low/High Voltage Electricity safety; Flammables, corrosive materials and oil spill prevention, response and clean -up; Emergency shower usage; proper usage of safety gear, and breathing apparatus, Fire system pressure testing.

•Raised awareness and tailored Emergency Management Strategies to vulnerable populations including small Residential neighborhoods, Government Facilities, Private Sector and Multi-national Hotel chains.

EDUCATION

Air Condition Certification

Royal Bahamas Police Force – Fire Officer Training, Nassau, Bahamas

Leadership, Management and Community Engagement 1981

College of The Bahamas, Nassau, Bahamas

Associate of Science in Electronic Engineering 1984

College of Saint Benedict, Nassau, Bahamas

Associate of Science in Computer Science 1992

COMPUTER PROFICIENCIES

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•Microsoft Office Software [Excel &Word]

•Point of Sale Systems [MICROS POS Restaurant, Hospitality, Retail & Entertainment Technology]

•Payroll Systems Software [ADP Workforce, eTime & Kronos]

•Phone Systems [Avaya IP Office, Cisco Network]

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