Postal Worker Customer Service
Resume:
CONTACT
********@*****.***
*** **** ****** ******* #****,
Santee, CA 92071
PROFESSIONAL SUMMARY
General and Operations Manager
with proven skill guiding
operations and motivating team
members by defining and
communicating clear vision and
strategy to convey expectations.
Holds team members
accountable to drive results and
remove barriers and obstacles.
Achieves Lean processes and
fosters continuous process
improvement. Demonstrates
flexible leadership style to foster
team member engagement.
SKILLS
• Operations management
• Staff hiring
• Schedule oversight
• Cos t control and budgeting
• Budgeting and cos t control
• Client relationship building
• Revenue growth
• Forecasting and budgeting
EXPERIENCE
BUILDING ENGINEER June 2022 Current
Coterie Cathedral Hill, San Francisco, CA
• Manage and supervise all engineering personnel including scheduling, assignment, direction, performance, hiring and discipline consistent with Company policy.
• Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction. Manage all the maintenance needs of community to ensure the physical condition of the community and contribute to Company annual business goals.
• Manage all customer service requests using the Facility One work order system; including prioritization and delegating to assigned staff. Maintain company customer service standards. Follow through to ensure issues are resolved.
• Manage the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assess the value of damage to the apartment homes that is charged to departing resident.
• Assist in the development of the annual maintenance operating budget and manage department expenditures within approved budget.
• Purchase parts, chemicals, and paint according to our requirements for national account spending.
• Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations.
MAINTENANCE DIRECTOR July 2021 June 2022
Atria Senior Living, La Jolla, CA
• Manage and supervise all maintenance, housekeeping, laundry and janitorial personnel including scheduling, assignment, direction, performance, hiring and discipline consistent with Company policy.
• Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction. Manage all of the maintenance needs of community to ensure the physical condition of the community and contribute to Company annual business goals.
• Manage all customer service requests using the Facility One work order system; including prioritization and delegating to assigned staff. Maintain company customer service standards. Follow through to ensure issues are resolved.
JON ROOKS
• Manage the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assess the value of damage to the apartment homes that is charged to departing resident.
• Assist in the development of the annual maintenance operating budget and manage department expenditures within approved budget.
• Purchase parts, chemicals, and paint according to our requirements for national account spending.
• Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations.
MAINTENANCE MANAGER Feb 2021 July 2022
Atria Senior Living, Rancho Penasquitos, CA
• Manage and supervise all maintenance, housekeeping, laundry and janitorial personnel including scheduling, assignment, direction, performance, hiring and discipline consistent with Company policy.
• Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction. Manage all of the maintenance needs of community to ensure the physical condition of the community and contribute to Company annual business goals.
• Manage all customer service requests using the Facility One work order system; including prioritization and delegating to assigned staff. Maintain company customer service standards. Follow through to ensure issues are resolved.
• Manage the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assess the value of damage to the apartment homes that is charged to departing resident.
• Assist in the development of the annual maintenance operating budget and manage department expenditures within approved budget.
• Purchase parts, chemicals, and paint according to our requirements for national account spending.
• Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations.
BUSINESS OWNER/OPERATOR Sep 2008 Feb 2021
KMC Construction, Santee, CA
• Sixteen years working directly with property and facility management companies performing all types of repair and maintenance for HOA's, residential and commercial facilities.
• Perform repairs and renovations on military bases. Obtained government security clearance to work in restricted areas.
• Obtained a California state general contractors license #922719. Responsible for budget and projected profit. Negotiate contracts with customer and sub-contractors.
CONSTRUCTION SUPERINTENDENT Feb 2006 Sep 2008
Castle Repair & Maintenance, Lakeside, CA
• Worked with property and facility managers overseeing tenant move in and move outs.
• Oversaw all aspects of repairs, maintenance and improvements for residential and commercial properties.
• Supervised team crew members to maintain compliance with client specifications and regulatory safety mandates, including OSHA.
CHIEF OPERATING OFFICER Mar 2003 Feb 2006
Creation Enterprise, Seminole, OK
• coordinated with casino management to repair and upgrade gaming facilities.
• Reduced costs by improving efficiency across the board and renegotiating key contracts with more favorable pricing structures.
• Set and monitored objectives, performance indicators, and metrics to assess employee progress.
• Reviewed systems in place to manage internal controls of all financial activities and contributed strategic planning as high-level partner and advisor to President.
DIRECTOR OF OPERATIONS Oct 1999 Mar 2003
Carlo Worldwide, El Paso, TX
• Oversaw design and construction of gaming facilities.
• Planned and budgeted for operations for on-going projects and overhead and business development activities.
• Created an internal training program on operations procedures, contract compliance, and safety programs.
• Coordinated and supervised activities of team members to consistently meet customers' needs.
DIRECTOR OF CASH OPERATIONS May 1994 Oct 1999
Viejas Casino, Alpine, CA
• Directly supervised eight departments consisting of 246 team members.
• Responsible for all aspects of cash operations.
• Developed business opportunities by building excellent
.
relationships with other departments, networking in industry, and cultivating strong partnerships.
• Spearheaded quality improvement programs at all levels, helping organization modernize and optimize with strategic approach.
• Planned and budgeted for operations for on-going projects and overhead and business development activities.
• Addressed operational issues and implemented swift solutions to maintain project progress.
POSTAL WORKER Jun 1992 Nov 1993
United States Navy, San Diego, CA
• Maintained mail safety and prompt delivery of mail for USS Kitty Hawk battle group.
• Utilized knowledge of postal and United States Military rules, regulations, and policies in mail preparation and delivery.
• Maintained and updated files and records to support efficient operations.
• Honorable Discharge
EDUCATION
El Camino College, Torrance, CA
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