Center Representative Call

Jaynell Walls

**** *******, *** *** ** NY,NY ****5646-***-****

**********@*****.***

SUMMARY:

I have extensive experience in Microsoft Office, very internet savvy. My prime assets include being self-motivated, possessing excellent interpersonal skills, strong organizational capabilities, and strong oral communication skills. I am detail oriented and a team player and can work independently, manage my own paperwork, think critically, and can schedule and coordinate meetings, workshops and other events.

Education

The Art Institute of New York City New York, NY

Major: Culinary Arts 01/2004- 04/2005

Culinary arts Certificate/ ServSafe Certificate

Monroe College Bronx, NY

Major: Computer Information Systems 04/2001- 12/2003

Bachelor Business ADMINISTRATION

New York City Department of Health and Mental Hygiene

Food Handlers Certificate 05/2012

Certified Trainer in Food Service (2011) and in Group Home Services (2009)

Certified TASC Coordinator/Examiner (2014)

Certified in Medication (2016)

Certified in Safety Crisis Management (S.C.M)(2016)

Experience

QWICK

Puff n Stuff

Chef 1 3/2022- present

●Event Chef

●Food Assembler

●Line Cook

●Prep Cook

AllianceRx Walgreens Prime Florida

Patient Care Coordinator /Specialist 1 9/2021-3/2022

●Inbound Calls reorder medication, Transfer calls to proper units. Patient Financial Services, Pharmacy etc

●Outbound calls to Patients to follow-up reorders insurance accounts closing

●Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.

Symphony Placement Cockeysville, MD

Call Center Representative 11/2020- 9/2021

●Outbound Call Center

●Make outbound calls for the Department of Health in 15 States in collaboration with Center for Disease Control and Prevention

First Light HomeCare Service. Oviedo, FL

Home Health Aide 10/2020-9/2021

●Caregiver Services

●Companion Services

●Transportation Services

Greater Vision Healthcare Services Maitland, FL

Home Health Aide 9/2020-12/2020

●Caregiver Services

●Companion Services

●Transportation Services

Jewish Board Family Children Service New York,

Cook 1 / Direct Support Professional 5/16- 9/20

●Prepare and serve lunch and dinner Monday Through Friday. Brunch and dinner on Saturday and Sunday.

●Prepares, serves and stores food in accordance with specific nutritional and health standards.

●Follow standards of portion control

●Prepare quantity meals, tastefully, with minimal waste and spoilage from menus provided.

●Handle food Ordering and Deliveries.

●Adhere to kosher Laws as required by the agency.

Other duties as assigned

●Responsible for day-to-day care of the children in the program, including assisting them to maintain their personal hygiene, social guidance, use of leisure time, and food planning and preparation.

●Developing, supervising and running activity sessions, including accompanying youth on trips/outings; ensuring their safety at all times.

●Working one-on-one with a client who is displaying significant stress; assisting with management issues as they relate to clients.

●Driving/escorting the youth to and from medical, social or other necessary appointments.

●May be required to cook/ prepare meals for residents within their cottage or residential home.

●Other duties as assigned.

Good Shepherd Services New York, NY

Shift Supervisor/ Youth Development Recreation Coordinator 2/15-1/2018

●Counselor to 6 or more girls.

●Do Intake / Evaluations.

●Disburse medication to adolescents.

●Prepare full meals for adolescents.

●Counsel adolescents and LGBTQ youths individually and in group sessions with.

●Confer with other professionals, including social workers, educators, criminal justice officials and psychologists.

●Interview the adolescents and their family members to recommend needed social services, review and alter their plans to achieve agreed-upon goals.

●Complete and maintained accurate records or reports regarding the adolescents' histories and progress, services provided, or other required information.

●Coordinate activities with courts, probation officers, community services, or other post-treatment agencies.

●responsible for the supervision, coordination, planning, development, and evaluation of community

Literacy Assistance Center New York, NY

Office Manager/Accounts Payable Clerk 10/11-4/15

●Maintain inventory for the office.

●Assist Technical Services Director with technical support for staff members.

●Support receptionist/mainline telephone operator for 20 staff employees

●Register and make reservations, assist with planning of various program workshops

●Update database for clients and mailings.

●Provide clerical support.

●Maintain an internal calendar.

●Set up meeting space and equipment.

●Maintain registrations database by entering new and updated participant and data information.

●Secure information by completing database backups on Excel and Eventbrite and share Drive.

●Maintain operations by following policies and procedures; reporting needed changes

●Review all invoices for appropriate documentation and approval prior to payment

●Sort and distribute incoming mail

●Process check request

Page 2 Jaynell Walls

●Match invoices to checks, obtain all signatures for checks and distribute checks accordingly

●Respond to all vendor inquiries

●Maintain files and documentation thoroughly and accurately, in accordance with company policy

Hotline Referral Specialist/Technology Assistant 10/99 -8/2007

●Responded to 60-150 daily callers: Conducted extensive interviews to identify needs, encourage

teenagers to remain in school, provided suggestions of appropriate classes and information about

●more than 600 educational programs throughout New York City and Upstate NY.

●Performed regular data input to assure accuracy of database information on literacy programs, related services, clients and mailings.

●Researched information about organizations and input into databases.

●Maintained inventory for the office.

●Assisted Technical Services Director with technical support for staff members.

●Acted as office receptionist/mainline telephone operator for 35 staff employees.

●Registered and made reservations, assisted with planning of various program workshops.

●Completed mass mailings for organizations and program staff

Potbelly Sandwich Shop New York, NY

Prep/Backline Associate 11/2011- 04/2014

●Prepped all meats and vegetables.

●Prepared salads, soups, and sandwiches.

●Handled delivery orders.

●Follow standardized recipes.

●Assured proper portion control.

●Certified Trainer.

Hollydale Elementary School Marietta, GA

Food Service Assistant/Manager in Food Training 2/2008-9/2011

●Head Cook, Side Server, Head Server, Prep Cook

●Manager In Training

●Performed cooking duties, including/not limited to frying, steaming, baking and microwaving.

●Follow standardized recipes.

●Met food handling standards.

●Assured proper portion control.

●Met serving schedule deadlines.

●Handled inventory, count registers and bank deposits at the end of day.

Contact this candidate