Customer service rep
Resume:
chelsea
Richards
Contact Me
chelseataylor.lv23@gma
il.com
Las Vegas, NV,usa
Awards
Assessments
Customer service —
Highly Proficient
December 2020
Identifying and resolving
common customer issues
Full results: Highly
Proficient
Written communication —
Familiar
October 2021
Best practices for writing,
including grammar, style,
clarity, and brevity
Full results: Familiar
Following directions —
Proficient
December 2020
Following multi-step
instructions.
Full results: Proficient
Sales skills — Familiar
December 2020
Influencing and
negotiating with
customers
Full results: Familiar
Work style: Reliability —
Proficient
January 2022
Tendency to be reliable,
dependable, and act with
integrity at work
Full results: Proficient
Indeed Assessments
provides skills tests that
are not indicative of a
license or certification, or
continued
development in any
professional field.
Skills
Skills
• Microsoft Word
• Organizational Skills
• Computer Literacy
• Computer proficient
• Communications
• Problem Resolution
• Typing
• Time Management
• Customer Service
• Telemarketing
• Microsoft Publisher
• WordPress
• Event Planning
• Social media
management
• Email marketing
• Digital marketing
• Adobe Photoshop
• Adobe Acrobat
• Proofreading
• Adobe InDesign
• Order Entry
• Google Analytics
• Microsoft Powerpoint (3
years)
• Pet care
• Animal care
• Microsoft Excel
• Writing Skills
• Search Engine
Optimization (SEO)
• Microsoft Office
• Leadership
• Research
Languages
Languages you know
Interest
Your Interest
Summary
I am currently seeking employment in any
field with any open positions. I am a
hard worker who takes pride in the quality
of my work I am outgoing individual
who works great in a group but can also
excel working alone I am a fast
learner and fast-paced work isn't an issue
for me I can keep up with fast-
paced stressful situations. I believe I would
be a great asset to any employer
and if I'm not currently knowledgeable in a
particular field I'm a fast learner
and I'm willing to be trained for any
needed position you may need to be filled.
I have experience in management and
overseeing general company
operations as well as event planning.
Thank you for taking the time and
considering me for your opening give me
the opportunity to show you the
quality and what I can bring to the table I
guarantee you will be satisfied with
your decision to hire me. Thank You.
Authorized to work in the US for any
employer
Education
2017 - 2017 Temple University Certificate in
Supervisory and Leadership (Online)
2015 - 2016 Capitol HS Online GED
Experience
07/2022 -
09/2022
Clark County Election Department
Elections Tech
Under general supervision,
I preformed a variety of technical activities
related to the proper
maintenance, repair, upkeep and testing of
electronic voting machines or other voting
equipment. Work is performed in
accordance with all laws, regulations,
policies and
procedures related to the elections process.
Does related work as required.
Job Duties:
Prepares voting machines for use in
elections by performing required set up
and testing
procedures and verifying correct results;
Repairs and maintains voting machines;
Troubleshoots and identifies voting
machine problems;
Replaces damaged or malfunctioning parts
using a variety of tools and equipment;
Demonstrates voting machine operation to
elections officials;
Responds to polling sites to resolve issues
with voting machines;
Inspects voting machines returned after
election and records any sign of damage or
malfunction;
Disassembles and prepares machines for
storage after required time periods have
passed;
Uses computer applications or other
automated systems such as spreadsheets,
word
processing, calendar, e-mail and database
software in performing work assignments;
May direct and assign work to temporary
workers engaged in voting machine
preparation work;
May perform other incidental tasks, as
needed.
06/2019 -
01/2023
LostnfoundtreasureCo Customer
Support Agent
• Respond promptly and professionally to
all incoming customer inquiries, both via
phone and email.
• Manage customer data and accounts,
including order processing, payment
processing, and address changes.
• Utilize customer service software to track
and document customer inquiries and
solutions.
• Track, analyze, and report customer
service experiences and trends.
• Provide detailed product information
and pricing to customers.
• Provide troubleshooting services to
customers with technical and product
issues.
• Utilize online resources to locate
solutions for customer inquiries.
• Develop and maintain positive
relationships with customers.
• Escalate customer issues to management
as needed.
• Follow up with customers to ensure
satisfaction and resolve any lingering
issues.
• Utilize social media platforms to interact
with customers, address inquiries, and
promote the brand.
09/2017 -
04/2019
JAS Financial LLC virtual assistant
Plan, organize, and execute office activities
and meetings
Managed office logistics
Managed and maintained calendars
Handle administrative tasks such as filing,
scanning, and copying
Handled bookkeeping
Completed word processing tasks
Researched and organized data
Maintain and manage contacts
Create presentations and documents
Manage social media
Gather and organize data for statistical
analysis
Train and supervise other administrative
staff
Contact this candidate