Customer Service Mortgage Loan
Resume:
Dan Ruskin
*** * ******** ****** **, Phoenix, AZ 85004
******@***.***
PROFESSIONAL SUMMARY
Skilled team player with extensive background in Mortgage Banking and Property Management. I am self-motivated and work well independently or within a team environment. Quick learner with high level of communication, sales, and problem-solving skills. Hardworking, reliable, and always focused on going above and beyond to support team or serve Clients. Motivated and eager to learn and grow as professional. Owned and operated successful Mortgage Brokerage from 1995 to 2006 and Property Management company from 2011 to 2018.
SKILLS
Problem Solving * Team Management / Team Building
Proficient in MS Office, Excel, Power Point * Project Management
Adobe, Teams, Outlook * Regulatory Compliance
Financial Analysis * Relationship Development
Communication * Sales / Customer Service
EXPERIENCE
SOLUTION ANALYST
ROCKET MORTGAGE
Phoenix, AZ
October 2020 – September 2022
Managed and tracked status of assigned loans to expedite closings without issues.
Verified client-provided documentation to check for compliance and identify potential qualifying issues.
Worked directly with Clients to obtain required documentation to submit to Underwriting for Final loan approval.
Reviewed suspended loans to get them back on track or to recommend alternative financing programs that would also accomplish Client’s goals.
Assisted Clients with extending expired rate locks and/or repricing of the loan.
MORTGAGE LOAN ORIGINATOR
ROCKET MORTGAGE
Phoenix, AZ
October 2018 – October 2020
Communicated with Clients to obtain required information and documentation needed to underwrite their loan.
Complied with company quality standards and applicable regulations governing residential mortgage lending.
Determined conditional approval status of loan applicants based on applicants’ credit and income qualifications
Resolved customer loan issues through research and investigation.
Monitored pipeline by communicating with Underwriting and Processing departments.
Stayed on top of program and guideline changes both internally and regulatory.
Helped Clients identify their financial goals and identified strategies and programs for achieving each goal.
BROKER / OWNER
CLADDAGH PROPERTIES, LLC
Phoenix, AZ
February 2011 – June 2018
Participated in all phases of the Residential Real Estate sales cycle, from identifying properties for sale that were consistent with Client’s investment strategies and goals, to negotiating and closing the Real Estate transaction.
Served as a key contributor by researching and identifying properties that met or exceeded the Client’s Capitalization Rate goals.
Held full accountability in determining improvements needed prior to leasing each property. Managed and monitored each phase of the improvement process for unforeseen scheduling conflicts, cost adjustments and Contractor availability.
Negotiated appropriate service contracts, scheduled daily activities, and monitored the performance of the Contractors to ensure compliance with building codes and regulations. Maintained strict timeline to ensure each project was completed on time.
Monitored and enforced all leasing terms that included billing, collecting rent and late fees and evicting Tenants when necessary.
Managed all accounting and financial reports for Clients, including General Ledgers and quarterly & year-end tax information.
Proposed and managed all renovations prior to selling each property, to ensure the highest possible sales price for the Client.
VICE PRESIDENT OF MARKETING BROKER/OWNER
MAIN STREET FINANCIAL GROUP
Phoenix, AZ
September 1995 – June 2006
Grew start-up Mortgage Brokerage firm to over 100 million in annual mortgages
Planned, managed, and directed all marketing and sales activities relevant to day-to-day Mortgage Brokerage operations. This included agent recruitment and retention, sales training, and marketing.
Established business policies to maintain consistency and high-quality standards across the entire organization.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing best practices within the organization.
Trained and motivated over 25 Mortgage Loan Originators to perform daily business functions, including marketing and originating residential mortgages.
Developed highly successful Direct-Mail marketing program that increased monthly loan volume by more than 5 million in new loans.
EDUCATION
BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION (Marketing & Management)
NORTHERN ARIZONA UNIVERSITY
FLAGSTAFF, AZ
September 1977 – December 1985
BUSINESS ADMINISTRATION
GLENDALE COMMUNITY COLLEGE
GLENDALE, AZ
September 1976 – May 1977
COLLEGE PREP
SAINT MARY’S HIGH SCHOOL
PHOENIX, AZ
September 1972 – May 1976
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