Front Desk Time Work
Resume:
Boston, MA *****
*********@*******.***
Angie Auguste
Resourceful and multi-talented hospitality worker able to perform in diverse areas. Proficient in picking up new procedures and tasks quickly while elevating customer service standards in every role. Personable and friendly with guests and colleagues alike. Background in restaurant, front desk and housekeeping areas.
EXPERIENCE
Farrington Inn, Brighton, MA — Front Desk Rep
OCT 2020 - PRESENT
● Check guests in and out of their rooms
● Answer any questions guests have
● Make recommendations for activities and restaurants
● Store any luggage guests have
● Answer the phone and direct the call
● Take reservations on the phone
● Arrange transportation for guests
● Maintain the record of guests that have checked in and out Beta Burger, West Roxbury — Manager
MAY 2018 - OCT 2020
● Ensuring staff complies with company policy
● Handling customer complaints/interacting w. guests to get feedback on product quality and service
● Organizing schedules/keeping track of employee hours
● Supervising daily shift operations
● Coordinating daily front and back of house restaurant operations
● Appraising staff performance
● Controlling operational costs, ordering supplies, and staying within budget limitations References are available upon request
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