Call Center Data Entry

Beth Sadowski

****.********.**@*****.*** 615-***-****

linkedin.com/in/beth-sadowski-a231a758

Summary

After having the pleasure of starting and running my own business, I am looking for a remote or hybrid job to use my varied work experience.

20 years experience with Microsoft office.

Outstanding customer service skills.

Data entry and Analysis skills

Success working effectively independently and as part of a team. Experience

Owner/Trainer

Music City Dog Training

Mar 2015 - Jan 2023 (7 years 11 months)

• Basic dog obedience training in client homes.

• Specialized in training dogs with aggression and anxiety issues.

• Manage all business related responsibilities i.e.outreach to veterinarians and other pet related businesses, track business expenses, file yearly taxes. Service Excellence BSA

Healthways

Nov 2009 - Oct 2014 (5 years)

• Analyzing current business processes to identify opportunities and implement changes for efficiency gains

• Establishing and implementing departmental standards

• Create work, process, and data flow diagrams for business processes

• Maintain and develop enhancements to departmental Sharepoint site Call Center Manager

Healthways

Nov 2009 - Jul 2013 (3 years 9 months)

• Creating and executing workflow for Engagement Specialist and Inbound Team

• Analyzing, documenting and managing individual and team metrics to assure call center success

• Recruit, hire, train, coach and evaluate staff

• Handling Customer Complaints and representing company in interactions with Vendors. Facilitator Process Improvement

Columbia- St. Marys Hospital

Apr 2006 - Jun 2009 (3 years 3 months)

• Do prep, facilitation and follow up of process improvement activities across value streams using “Lean” tools and principles.

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• Gather information from various databases to set base line prior to events and set up data resources to measure trends following events.

• Create standard work and train department employees on work processes.

• Served as a resource to leadership for activities including yearly budget preparation, financial improvement initiatives and Hospital Integration project

• Delivering user training to small and large groups Call Center Manager

Columbia- St. Marys Hospital

Jul 1999 - Apr 2006 (6 years 10 months)

• Responsible for all aspects of 24/7 triage/call center operation, including budget preparation, hiring, training, scheduling and monitoring of RN and Clerical staff

• Orienting new Physicians to services and reporting to physicians and clinics monthly center metrics

• Handle all customer and physician complaints

• Expand duties of staff to include daily clinic reminder calls, hospital price finder service and billing invoicing

WIC Director

Rainbow Community Health Center

Sep 1988 - May 1999 (10 years 9 months)

• Hire, train, review and manage nutrition and clerical staff at 5 clinic sites

• During my tenor as Coordinator we grew from 3 to 5 sites. Our main site served the largest number of WIC participants in the State of WI.

• Pioneered walk-in pregnant and newborn clinics and evening and Saturday hours to better serve customers

• Prepare yearly budget and revisions, and write grant applications

• Serve on State WIC advisory Board.

Education

University of Wisconsin-Green Bay

Bachelor of Applied Science (B.A.Sc.), Nutritional Science Skills

CRM • Call Centers • Leadership • Management • Process Improvement • Software Documentation

• Training • Microsoft Office • Sales

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