Estate Assistant Production Associate

Yolanda Gilbert

**** ******* **** ***. *** Nashville, TN 37210 931-***-**** *********@****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with coworkers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

Manage time and priorities in multi-task environments

Able to work in a deadline-driven environment and meet company guidelines for productivity and quality

ロ

Function independently with minimal direction and guidance

Microsoft Office Applications / MS Word MS Excel MS PowerPoint MS Outlook

KEY QUALIFICATIONS

Medical Practice Management Systems - Medical Terminology • Medical Records • HIPAA Compliance

Insurance Verification - Insurance Claim Processing - Reimbursement Processing " Revenue Cycle Management

Medicare / Medicaid Government Payers • Third Party Payers " CPT & ICD-10 Coding

Medical Billing • Medical Office • Medical Administrative • Patient Registration - Data Entry

EDUCATION

Ultimate Medical Academy Diploma - Medical Office Billing Specialist, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

SPX Flash Technology - Franklin, TN

Production Associate

• Train new hires and assemble parts for lights and towers

Continually observe product quality, rejecting sub-standard products per company protocols

a

Meet daily goals and metrics and complete various duties as assigned

02/2019 - Present

Diversity Maintenance - Nashville, TN

Maintenance

Kept facilities in clean and orderly condition

D

Maintained building by performing minor and routine maintenance and repair

• Notified management concerning major repairs

Observed appearances and conditions of premises and equipment

General Motors / Ryder - Spring Hill, IN

General Motors / Randstad Staffing - Spring Hill, IN

Production Associate

• Operated assembly line, trained new hires, and built parts

ㅁ

Loaded and unloaded the machine and made minor adiustments to the controls

• Inspected products for quality assurance and documented production numbers

Mother's Real Estate Co. - Columbia, IN

Real Estate Assistant

• Interfaced with customers via inbound and outbound phone calls

D

Scheduled appointments, managed calendars, and prepared monthly reports

Handled customer and vendor complaints and entered work orders

02/2017 - 10/2020

01/2014 - 09/2018

02/2012 - 10/2014

01/2011 - 03/2014

Prior work experience includes 2+ years as a Department Lead in a fast-paced retail environment

Supervised employees, delegated tasks, and performed opening and closing duties

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