Teri L. Rector

**** *** ****** **, ******** TN **397

Phone: 865-***-****

advnz0@r.postjobfree.com

Experience

October 2019 - Present Customer Service Representative

The Trust Company of Tennessee

Knoxville, TN

Shows a commitment to The Trust Company’s Mission, Core Values, and Client Promise.

Ensures participants’ questions and concerns are handled in a professional manner.

Maintains positive relationships with participants and TTC employees.

Answers employee questions regarding the features of their retirement plan/s.

Takes distribution requests from plan participants and initiate the distribution process.

Calculates the amount available for a loan and initiate the processing of the paperwork.

Assists employees in using the retirement plan website.

Provides participants and employees with their account balance and vesting percentage.

Educates participants on distributions, rollovers, and general investment options.

Assists participants with updating personal information as needed.

Takes requests for retirement plan statements.

Manages stressful situations pertaining conflicts with plan participants.

Performs job functions with little supervision consistently meeting all deadlines.

Contributes to overall department and corporate goals, interacting in a cooperative & positive manner.

Special projects as assigned

Strong verbal and written communication skills

Ability to prioritize and meet deadlines

Ability to work individually and in a team setting

Work with Microsoft: Access, Excel, Word, & Outlook

October 2012 – June 2019 HR Benefits Coordinator, II

Pilot Travel Centers, LLC

Knoxville, TN

Assist employees with eligibility, enrollment, and benefits questions via phone and email

Process court orders for National Medical Support Notices and put coverages in place when employee met specific state’s criteria for enrollment

Answer phones and direct calls to appropriate department

Process incoming and outgoing mail

Created and edit documents and forms using Microsoft: Access, Excel, & Word

Scan and index documents into paperless files.

Run reports in Crystals & Lawson

Process Invoices for payment to vendors

Handled ACA compliance by notifying managers when team members were not working the correct number of hours for their classification

Obtain all documents for medical appeals, research, & present to appeals committee, as well as contact team member & providers office with appeals committee decisions

Worked with IT Department to create new NMSN database to streamline calculations and employer responses to state agencies

Trained nine temporary employees and four new hire full time team members

November 2007 – August 2011 Customer Service Representative

CVS/Caremark

Knoxville, TN

Assist Clients with eligibility and benefits information

Assist members with prescription plan coverage by answering questions, placing orders, checking order status and providing other information about their prescription drug plan

Accurately authenticate caller information in compliance with HIPPA regulation

Verify and update customer’s demographic information

Track shipments and incoming orders

Verify and Process Credit Card Payments

November 2005 – April 2007 Medical Transcriptionist/Office Assistant

Premier Sleep Diagnostic Center

Fort Oglethorpe, GA

Interpret verbal dictation from physicians to create medical reports for charting, documentation, and referring physicians

Accurately verify patient information for reports, documentation, and billing information

Answer phones, direct calls, and take messages for physicians, as well as patient needs

Appropriately file documents in charts

Release medical records upon written request from patients

Assisted in setting up practice and scheduling new patients, as well as obtaining referrals

April 2005 – November 2005 Medical Transcriptionist/Office Assistant

Career Team

Memorial Regional Sleep Disorders Center

Division of Robert Half International Inc.

Chattanooga, TN

Interpret verbal reports and type in report format for physician’s signature

Accurately verify patient information including account numbers, dates, ordering physicians, as well as other pertinent billing information

Answer phone and relay messages accurately for patient care and physician orders

Accurately scan and input reports into hospital wide computer system

Properly release and receive patient information in accordance with HIPPA, state, and hospital guidelines

2001 – 2003 Office Manager

All Trade Lawn and Maintenance

Chattanooga, TN

Responsible for all billing and invoices, as well as follow-up on unpaid invoices

Process all payments received, as well as maintain documents for tax purposes

Appointment scheduling

Process payroll and scheduling

Education

2003– 2005 Northwestern Technical College

Rock Spring, Georgia

Medical Transcription – Certificate

Business Office Technology-Diploma

Curriculum included: Medical Terminology, Anatomy and Terminology, Medical Document Processing, Medical Transcription I & II, Business English, Medical Office Procedures, Advanced Word Processing

1997 Phlebotomy Technician – Certification National Health Career Association

Chattanooga, Tennessee

1995 Certified Nursing Assistant (CNA) – Certification Alexian Health Care Center

Signal Mountain, Tennessee

Work References

Dave Parmly – Previous supervisor at Pilot Travel Centers, LLC

Knoxville, TN Ph: 865-***-****

Dennis Amberson – Previous supervisor, Premier Sleep Diagnostics Center

Fort Oglethorpe, GA Ph:423-***-****

The Trust Company of Tennessee – Previous Employer

Knoxville, TN Ph:865-***-****

Personal References

Leah Hughett Zucchini – Previous co-worker at Pilot Travel Centers, LLC

oMaryville, TN Ph: 865-***-****

Miluska Cioffi – Previous co-worker at Pilot Travel Centers, LLC

Maryville, TN Ph: 865-***-****

Kelly Gibson – Previous co-worker at Pilot Travel Centers, LLC

Knoxville, TN Ph:865-***-****

Casey Ferguson – Previous co-worker at Pilot Travel Centers, LLC

Sweetwater, TN Ph: 865-***-****

Barbara Connor – Previous co-worker at Pilot Travel Centers, LLC

Knoxville, TN Ph: 865-***-****

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