Data Entry/ Customer Service
Resume:
Teri L. Rector
**** *** ****** **, ******** TN **397
Phone: 865-***-****
*****@*****.***
Experience
October 2019 - Present Customer Service Representative
The Trust Company of Tennessee
Knoxville, TN
Shows a commitment to The Trust Company’s Mission, Core Values, and Client Promise.
Ensures participants’ questions and concerns are handled in a professional manner.
Maintains positive relationships with participants and TTC employees.
Answers employee questions regarding the features of their retirement plan/s.
Takes distribution requests from plan participants and initiate the distribution process.
Calculates the amount available for a loan and initiate the processing of the paperwork.
Assists employees in using the retirement plan website.
Provides participants and employees with their account balance and vesting percentage.
Educates participants on distributions, rollovers, and general investment options.
Assists participants with updating personal information as needed.
Takes requests for retirement plan statements.
Manages stressful situations pertaining conflicts with plan participants.
Performs job functions with little supervision consistently meeting all deadlines.
Contributes to overall department and corporate goals, interacting in a cooperative & positive manner.
Special projects as assigned
Strong verbal and written communication skills
Ability to prioritize and meet deadlines
Ability to work individually and in a team setting
Work with Microsoft: Access, Excel, Word, & Outlook
October 2012 – June 2019 HR Benefits Coordinator, II
Pilot Travel Centers, LLC
Knoxville, TN
Assist employees with eligibility, enrollment, and benefits questions via phone and email
Process court orders for National Medical Support Notices and put coverages in place when employee met specific state’s criteria for enrollment
Answer phones and direct calls to appropriate department
Process incoming and outgoing mail
Created and edit documents and forms using Microsoft: Access, Excel, & Word
Scan and index documents into paperless files.
Run reports in Crystals & Lawson
Process Invoices for payment to vendors
Handled ACA compliance by notifying managers when team members were not working the correct number of hours for their classification
Obtain all documents for medical appeals, research, & present to appeals committee, as well as contact team member & providers office with appeals committee decisions
Worked with IT Department to create new NMSN database to streamline calculations and employer responses to state agencies
Trained nine temporary employees and four new hire full time team members
November 2007 – August 2011 Customer Service Representative
CVS/Caremark
Knoxville, TN
Assist Clients with eligibility and benefits information
Assist members with prescription plan coverage by answering questions, placing orders, checking order status and providing other information about their prescription drug plan
Accurately authenticate caller information in compliance with HIPPA regulation
Verify and update customer’s demographic information
Track shipments and incoming orders
Verify and Process Credit Card Payments
November 2005 – April 2007 Medical Transcriptionist/Office Assistant
Premier Sleep Diagnostic Center
Fort Oglethorpe, GA
Interpret verbal dictation from physicians to create medical reports for charting, documentation, and referring physicians
Accurately verify patient information for reports, documentation, and billing information
Answer phones, direct calls, and take messages for physicians, as well as patient needs
Appropriately file documents in charts
Release medical records upon written request from patients
Assisted in setting up practice and scheduling new patients, as well as obtaining referrals
April 2005 – November 2005 Medical Transcriptionist/Office Assistant
Career Team
Memorial Regional Sleep Disorders Center
Division of Robert Half International Inc.
Chattanooga, TN
Interpret verbal reports and type in report format for physician’s signature
Accurately verify patient information including account numbers, dates, ordering physicians, as well as other pertinent billing information
Answer phone and relay messages accurately for patient care and physician orders
Accurately scan and input reports into hospital wide computer system
Properly release and receive patient information in accordance with HIPPA, state, and hospital guidelines
2001 – 2003 Office Manager
All Trade Lawn and Maintenance
Chattanooga, TN
Responsible for all billing and invoices, as well as follow-up on unpaid invoices
Process all payments received, as well as maintain documents for tax purposes
Appointment scheduling
Process payroll and scheduling
Education
2003– 2005 Northwestern Technical College
Rock Spring, Georgia
Medical Transcription – Certificate
Business Office Technology-Diploma
Curriculum included: Medical Terminology, Anatomy and Terminology, Medical Document Processing, Medical Transcription I & II, Business English, Medical Office Procedures, Advanced Word Processing
1997 Phlebotomy Technician – Certification National Health Career Association
Chattanooga, Tennessee
1995 Certified Nursing Assistant (CNA) – Certification Alexian Health Care Center
Signal Mountain, Tennessee
Work References
Dave Parmly – Previous supervisor at Pilot Travel Centers, LLC
Knoxville, TN Ph: 865-***-****
Dennis Amberson – Previous supervisor, Premier Sleep Diagnostics Center
Fort Oglethorpe, GA Ph:423-***-****
The Trust Company of Tennessee – Previous Employer
Knoxville, TN Ph:865-***-****
Personal References
Leah Hughett Zucchini – Previous co-worker at Pilot Travel Centers, LLC
oMaryville, TN Ph: 865-***-****
Miluska Cioffi – Previous co-worker at Pilot Travel Centers, LLC
Maryville, TN Ph: 865-***-****
Kelly Gibson – Previous co-worker at Pilot Travel Centers, LLC
Knoxville, TN Ph:865-***-****
Casey Ferguson – Previous co-worker at Pilot Travel Centers, LLC
Sweetwater, TN Ph: 865-***-****
Barbara Connor – Previous co-worker at Pilot Travel Centers, LLC
Knoxville, TN Ph: 865-***-****
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