JOE TOWNES, JR.

Email: advnyn@r.postjobfree.com

Cell: 571-***-****

PROFESSIONAL SUMMARY

Insightful information technology business analyst with years of IT leadership experience, including infrastructure and application support oversight. An accomplished problem solver, adept at leveraging technology to streamline operations and improve efficiency. Employs proven managerial capabilities to deliver reliable solutions with maximum value. Utilize best practices to ensure the quality of products while leveraging the personal ability to uncover business needs from end-users and translate findings into technical specifications for information technology staff direction.

EDUCATION

Bachelor of Science, Mathematics/Computer Science, Jackson State University

COMPETENCIES

Agile, Scrum, Waterfall RUP, RAD

Business Process Reengineering

Project Management

Data Modeling

Quality Assurance

Business Process Modeling

Business Intelligence

Process Improvement

Team Leadership

Systems Development Life Cycle Management

Data Analysis

System Integration

Data Base Design & Development

Software Development Methodologies

Requirements Gathering & Analysis

User Stories, Use Cases

User Acceptance Testing

Kanban

CERTIFICATION

Certified Scrum Master (CSM)

Rational Functional Tester

Oracle 7 Application Developer

Ralph Kimball's Methodologies for Building Data Warehouses and Data Marts

INFORMATION TECHNOLOGY SKILLS

Databases/Languages: Oracle, MS Access, DB2, SQL Server

Software Development Methodology: Agile, Scrum, RUP, Waterfall

Software/COTS: JIRA, Kanban, Rational RequisitePro, Caliber, PowerCenter, Data Quality, BPMN, ERwin, All Fusion, UML

Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint, MS Access, Visio, MS Project

PROFESSIONAL EXPERIENCE

Geneva Software Inc., Business Analyst, 4/2020 – 2/2023

Herndon, VA

Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off

Gathered, analyzed and created all types of requirements user story documents for State Department annual billing applications

Collaborate, identify and document existing business processes and workflows

Created and maintain product backlog items, bugs, features and user in Azure DevOps Kanban boards

Work with product owner and the rest of the Scrum Team to keep project and products on track to deliver on time/budget

Collaborated during Sprints, among the Scrum Team, Product Owner, and lead developer to keep project on time/budget

Booz Allen Hamilton Inc., Associate, 12/2018 – 2/2020

Mc Lean, VA

Authored business management level artifacts, e.g., operations level agreement, service level agreement, service desk scripts (enterprise and program levels), knowledge base and program level business processes supporting the FBI’s transformation of on-premise service to cloud infrastructure

Translate stakeholder requirements into tangible deliverables such as incident management knowledge base, user case, and workflow/process diagrams

Salient CRGT, Inc., Business Analyst, 10/2017 – 9/2018

Fairfax, VA,

Wrote business level artifacts recording procedures and processes for integrating data management, data quality, and data analytics tools in big data centric a master data management protocol supporting data warehouse consolidation program

Utilized Agile software development methodology to support client’s warehouse consolidation effort

Elicited functional and technical requirements describing client’s data governance and data management practices and frameworks

Developed use cases for data quality issues and implement data governance policy

Collaborate with project manager and scrum master, translating functional requirements into technical specifications

Utilized BPMN to produce graphical (model) representation for specific business requirements processes

PESystems, Inc., Web Content Manager, 5/2017 – 10/2017

Arlington, VA

Collaborated with Air Force Acquisition personnel to plan and monitor content and appearance three Web sites providing a dynamic acquisition web platform

Web Content Manager, responsible for managing the content presented on the Air Force Acquisition public and internal facing websites

Develop Air Force Acquisition Division’s Website content strategy to align with Air Force HQ Web strategy

Created and published Air Force acquisition related content to the Air Force HQ Web

Collaborate with Acquisition support teams to plan and develop site content, style and layout

Verigent, Business Analyst, 9/2016 – 3/2017

Rockville, MD

•Defined functional, technical and business requirements from wide range of stakeholders supporting the development Unit’s IT Service Catalog project

•Assisted Project Manager with preparing standard operating procedure and requirement documents supporting the Unit’s IT Service Catalog

•Utilized Visio/BPMN extensions to create business process flow for selected services within the Unit’s IT Service Catalog; responsible for obtaining Business Stakeholders sign-off on business process flows

RSDCGROUP, LLC, VBMS Requirements Analyst, 8/2015 – 4/2016

Arlington, VA

•As Requirements/Business Analyst validate complex Agile based Veterans Administration business requirements to determine quality and completeness

•Developed user acceptance testing criteria. Collaborated with quality assurance analysts to verify and validate requirements and acceptance criteria

•Collaborated with developers to verify new functionality and perform smoke tests to validate their changes

Abacus Technology Corp., Requirements Analyst/Entry Senior Associate, 2/2013 – 6/2015

Chevy Chase, MD

Collaborated with DSS subject matter experts, stakeholders, and end users, identifying business and functional requirements

As a member of the Business Process Guidance Team mentored cross-functional teams in Agile, Scrum, and SDLC methodologies, promoting DSS IT best practices

Utilized Visio with BPMN extensions to create business process flow describing various business processes supporting DSS Business Case analysis

Rreviewed, analyzed and evaluated complex Agile based business requirements, establishing and documenting business requirements

Facilitated functional and technical requirements-centric meetings, workshops, and validation/walkthrough meetings to identify and finalize project/effort-relevant business requirements

Conducted needs analysis of captured requirements; incorporating needed updates prior to government review, approval, and sign-off

7 Delta Inc., Senior Business Analyst, 11/2012 – 12/2012

Columbia, MD

Organized and facilitated stakeholders and subject matter experts supporting the Veterans Administration

Conducted walkthroughs with end users and stakeholders to gather the modification requests from the users for replacement of a legacy application, and development of new applications

Enterprise Information Management, Senior Business Analyst, 12/2005 – 10/2012

Arlington, VA

Quality Assurance Team Leader managed team providing detailed, comprehensive test plans and test cases

Integrated QA testing into the Scrum planning and execution process ensuring that testing and issue resolution were afforded adequate attention during sprint planning and execution

Collaborated in Agile and Scrum meetings, which included sprint planning, daily scrums or standups, sprint review and retrospective

Coordinated multiple business groups, performed user acceptance testing of multiple applications before they went live to our customers

Analyzed business requirements, producing use cases, user stories and activity diagrams using UML methodology, defining data process models

Provided business process reengineering analysis and design of workflows mitigating technology without an assessment of current processes then identifying reengineering needs

Other/More Experience

Electronic Data Systems, Senior Information Engineer, 1/1997 –11/2005

TRESP Associates, Senior Systems Engineer, 8/1995 – 12/1996

Stanley Associates, Senior Systems Architect, 12/1993 – 7/1995

ASTA Engineering, Inc., Program Manager, 7/1989 – 11/1993

ManTech Services Corporation, Technical Director, 8/1984 – 6/1989

Systems and Applied Sciences Corporation, Senior Systems Engineer, 9/1983 – 7/1984

Calculon Corporation, Senior Programmer, 5/1982 – 8/1983

Science Applications International, Senior Systems Analyst, 1/1980 – 4/1982

U.S. Civil Service, Computer Systems Specialist, 4/1975 – 12/1979

U.S. Army, Commissioned Officer Retired

Key Responsibilities

Provides technical/management leadership on major tasks or technology assignments.

Establishes goals and plans that meet project objectives using domain expertise and technical knowledge.

Develops functional designs, conceptual wireframes and performs gap analysis on current state processes.

Conducts User research, draft User stories, and meet with Users to validate and enhance them

Breakdowns the road-map into Epics and group User stories under them

Works with the Scrum Master, customers and developers, and engineers to write user stories which are independent, negotiable, valuable, estimable, small, and testable

Act as an interface and customer advocate to ensure customer, stakeholder, and user needs are being addressed

Participate as a member of the Development and Engineering teams

Validate that product deliveries meet customer requirements and drive product demos

Participate and lead backlog grooming sessions and internal demos

Proactively contribute to the quality of the product by seeking and proposing new or alternate approaches to address the requirements

Participate in Sprint Planning, Sprint Reviews, Scrum Meetings, and other agile activities

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