585-***-**** advnym@r.postjobfree.com

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P E R S O N A L H I G H L I G H T S

Strong ability to empathize, actively listen and understand individual client needs

Passion for advocating and equipping individuals with tools needed for personal success

Outstanding interpersonal, observational and organizational skills

Strong leadership skills-Ability to multitask and handle multiple caseloads

Proficient in Microsoft Office Suite(Word, Excel, Outlook, PowerPoint Professional

E D U C A T I O N

Finger Lakes Community College

Associate Degree May 2018

Concentration in Human Services

V O L U N T E E R E X P E R I E N C E

Service Events

Homeless Holiday Meal Prep 2012 - Present

Clean sweep- 2009-2012

P R O F E S S I O N A L E X P E R I E N C E

YWCA ROCHESTER

Case Manager 2020-present

Conduct initial screenings/intake, assessments for each household referred for housing. Provide case management and coordination service.

Develop a working relationship with property management.

Enter timely and accurate data into Homeless

Management Information System Link families to appropriate services Demonstrates understanding of and sensitivity to cultural differences, person centered practices and trauma informed care.

Demonstrates compliance with all appropriate HIPAA Privacy and Security Standards

CITY OF ROCHESTER

Youth Case Manager 2014-2018

Connect youth and families to community resources for housing, mental health and sexual health Managed inbound and outbound calls

Record keeping, ensuring that files/records are updated, organized and easily accessible Scheduling appointments/sending appointment reminders

Stocking office supplies and administrative duties

P E R S O N A L S U M M A R Y

Highly skilled human services professional looking to obtain a position in a culturally competent work environment, where my dynamic skillset will be utilized to empower the community.

T E A H J S I A F R A Z I E R

H U M A N S E R V I C E P R O F E S S I O N A L

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