Case Manager Mental Health
Resume:
585-***-**** ****************@*****.***
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P E R S O N A L H I G H L I G H T S
Strong ability to empathize, actively listen and understand individual client needs
Passion for advocating and equipping individuals with tools needed for personal success
Outstanding interpersonal, observational and organizational skills
Strong leadership skills-Ability to multitask and handle multiple caseloads
Proficient in Microsoft Office Suite(Word, Excel, Outlook, PowerPoint Professional
E D U C A T I O N
Finger Lakes Community College
Associate Degree May 2018
Concentration in Human Services
V O L U N T E E R E X P E R I E N C E
Service Events
Homeless Holiday Meal Prep 2012 - Present
Clean sweep- 2009-2012
P R O F E S S I O N A L E X P E R I E N C E
YWCA ROCHESTER
Case Manager 2020-present
Conduct initial screenings/intake, assessments for each household referred for housing. Provide case management and coordination service.
Develop a working relationship with property management.
Enter timely and accurate data into Homeless
Management Information System Link families to appropriate services Demonstrates understanding of and sensitivity to cultural differences, person centered practices and trauma informed care.
Demonstrates compliance with all appropriate HIPAA Privacy and Security Standards
CITY OF ROCHESTER
Youth Case Manager 2014-2018
Connect youth and families to community resources for housing, mental health and sexual health Managed inbound and outbound calls
Record keeping, ensuring that files/records are updated, organized and easily accessible Scheduling appointments/sending appointment reminders
Stocking office supplies and administrative duties
P E R S O N A L S U M M A R Y
Highly skilled human services professional looking to obtain a position in a culturally competent work environment, where my dynamic skillset will be utilized to empower the community.
T E A H J S I A F R A Z I E R
H U M A N S E R V I C E P R O F E S S I O N A L
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