Customer Service Warranty Administrator
Resume:
Jo Rae Dienhart
Webberville, Texas 78621
My work experience consists mostly of customer service, vehicle warranty claims, equipment warranty claims, home and business construction remodeling, golf cart maintenance and repair. Many years of owning and running businesses.
WORK EXPERIENCE
2009-2022
JDK Golf Carts, LLC
Business Owner
Duties included running all aspects of the business including extreme customer service, accounting using bookkeeper, taxes, banking, office operations, advertising, service and repair of golf carts including rebuilding engines and electric motors. Managing rental fleet, scheduling deliveries and making deliveries.
2007-2009
RDO Equipment
Warranty Administrator
Worked in the central warranty department electronically processing John Deere, Vermeer, Hollister and many more manufacturers equipment warranty claims. Managed the claim from the beginning to the end including coding, flagging technician hours, submitting for payment, corresponding with insurance companies concerning any questions or rejected claims. Responsible for zero balance
accounting schedules for assigned accounts. All claims had to be paid within a 30 day window. Daily phone and email correspondence with other stores across the United States within RDO Equipment.
2002-2009
Dienhart Construction
Business Co-owner
Managed all office duties including answering phones, scheduling appointments, accounting using quicken, invoicing and filing. Also worked on site painting interior and exterior walls, drywall, installing insulation, light fixtures and plumbing fixtures. Also removed and replaced plywood, roofing with shingles and metal. Assisted with installing water heaters, electrical wiring and appliances. Removed and replaced flooring. Assisted with water lines and sewer drainage. 1999-2002
Covert Chevrolet
Certified Warranty Administrator
Traveled to Michigan for Warranty Administrator Certification. Processed all warranty claims from beginning to end including coding, flagging technicians time, and submitting for payment. Responsible for zero balance accounting schedules. Corresponded with General Motors concerning any rejected claims or claims that needed more information. EDUCATION
Phillips School of Business & Technology - Associate's Degree in Business Administration & Computer Programming
Austin Community College
Business Management classes
VOLUNTEER
2019 - Present
Hornsby Bend Assembly of God
Board of Directors - Treasurer
1994 - 2000
969 Volunteer Fire Department
Board of Directors - Secretary/Treasurer
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