Margaret Howard

Wichita Falls, TX

702-***-****

advny8@r.postjobfree.com

Qualifications and Skills

●Over 6 years of experience as a Pharmacy Technician and HIPPA trained

●Experience with Microsoft Windows, MS Word, WordPerfect

●Experience with Third Party Billing

●Ability to strive as an individual and as a team player

●Self-motivated and strong work ethics

●Great customer service skills

●Over 20 years of customer service

Professional Experience

Zappos.com Las Vegas,NV / Remote

Customer loyalty agent

April 2022 to Feb 3, 2023 work from home

●Customer Service for Zappos. Placed and canceled orders. Process returns and exchanges. Entered credit card information using an IVR system.

●How I assisted my customer was up to me. We are Empowered to be great. No call time limits. All while following the company’s 10 core values. Due to recession was Laid off. Final payroll days is Feb 3, 2023

RDI, Henderson, Nv

Call agent-customer service

March 2021 to April 2022work from home-

●Customer service, returns, product quality for Casper mattress company.

●Sales for Handy.com

●Sales for Direct tv.

Caption Call, Henderson, NV Caption agent May 2017 to March 2019

●Received incoming calls

●Dictated every call verbatim

●

Customer Contact Channels, Las Vegas, NV Customer Service Specialist July 2015 to January 2017

●Answered incoming calls for Humana Medicare and united healthcare.

●Assisted members with questions about insurance

Raising Cane’s, Las Vegas, NV Crew Member/Cashier May 2014 to April 2015

●Provided customer service

●Took payment, processed debit and credit card transactions, handled cash giving proper change

●Maintained work area for cleanliness

●Replenished stock

Walmart Pharmacy and Walmart stores, Las Vegas, NV Pharmacy Technician and sales associate/cashier August 2002 to January 2012

●Filled and refilled prescription medications

●Provided customer service

●Answered incoming calls

●Communicated with physicians for medication dispensary and prior authorizations

●Took payment, processed debit and credit cards, handled cash and count back proper change

●Stocked and zoned inventory.

●Greeted customers

Education

General Studies, Southern Arkansas University Magnolia, AR

1 year no degree

Elysian Fields High School Elysian Fields, TX

High School Diploma

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