recruiter, relationship management. negotiation
Resume:
Dasha Scott
Recruiting Operations Specialist
Houston, TX 77041 • 901-***-****
Talent-focused professional with extensive experience in leading overall business operations, utilizing consistent and organized practices. Proven expertise in sourcing and recruiting top-notch candidates for corporate positions at all levels. Exceptional talent for collaborating with recruiters and hiring managers to identify talent needs. Skilled at troubleshooting recruiting issues, leveraging in- depth knowledge of federal and state hiring guidelines. Adept at training and mentoring cross-functional teams. Capable of building candidate pipelines to fill current and anticipated vacancies. Instrumental in working under pressure and adapting to new situations and challenges to best enhance organizational brand. Areas of Expertise
Recruitment & Training
Leadership Development
Talent Acquisition
Recruitment Policies Development
Operations Management
Account Administration
Excellent Communication
Relationship Management
Complex Problem Resolution
Professional Experience
Perdoceo Education Houston, TX 2018 – 2022
Senior National Admissions Advisor
Accomplish share goals and visions by recruiting and enrolling qualified applicants into programs of study beneficial. Develop and implementing sales and marketing techniques to meet students’ career objectives and academic needs. Provide educational consultation to students while serving as a student advisor. Key Contributions:
● Enhanced operational proficiency of staff by using administrative skills.
● Deployed recruitment strategies for undergraduate enrollment. Leverage in-depth knowledge of Title IV funding and regulations.
Goal Solutions Houston, San Diego, United States 2018 – 2022 School Support Lead
Delivered expert-level operational support to VP of business development and sales to ensure seamless execution of tasks. Headed overall operations of over 2000 different colleges and universities nationwide. Identified and resolved all issues related to school certifications processing, loan disbursements, adjustments, and cancellations. Met assigned goals by providing proper assistance to treasury department in processing refunds, re-disbursements, stop payments, account reconciliation researching, and resolving outstanding items. Optimized operational proficiency by streamlining repair processes, updating procedures for support action consistency, monitoring systems, and creating SOPs for certification process. Maintained up-to-date knowledge of state/federal changes and laws by attending financial aid conferences, including CASFAA, NASFAA, and WASFAA. Key Contributions:
● Boosted team performance and agility by cross-training existing employees.
● Ensured timely and accurate certification/funding of Ascent loans by collaborating with treasury, business intelligence, and data engineering departments.
● Recognized as primary point of contact for loan processing related communications with eligible colleges and universities under Ascent Funding Program.
● Evaluated and escalated school related issues and assisted in refunds and disbursements Page 2 2
USE Credit Union, Corporate Office San Diego, United States 2017 – 2018 Universal Member Services Representative
Ensured smooth workflow by offering exceptional member support in all aspects of online services, including e-statements and online banking. Acquired highest customer satisfaction by delivering prompt services and understanding/resolving inquiries and complaints in timely manner. Cultivated professional relationships at all organizational levels through electronic communication channels, involving investment services, consumer loans, business accounts, mortgage loans, depository products, and other services. Analyzed system performance and crafted detailed progress reports. Made decisions to offer top-notch service without subjecting Credit Union to unreasonable risks.
Key Contributions:
● Succeeded in securing and controlling negotiable items, passwords, security codes, and keys.
● Provided high-quality and timely service to members by monitoring credit unions’ main telephone queue. Ashford University, Admissions San Diego, United States 2015 – 2017 Enrollment Services Supervisor
Performed recruitment and enrollment of students at university. Delivered effective training and guidance to employees, regarding referrals, on-calling strategies, and university programs/fees. Responded to calls from potential students, providing information about programs, including entrance requirements, curricula, and academic standards. Completed outbound calls daily while containing communication and follow-up with students. Organized and entered student data into campus database using Talisma - CRM Campus Management.
Key Contributions:
● Escalated major problems through active listening and open-ended questioning.
● Planned, organized, and spearheaded multiple projects, consistently achieving critical timelines and goals. Additional Experience
Bankruptcy/Legal Assistant, McCarthy & Holthus United States Bankruptcy Court San Diego, US (2014 - 2015) Teller, US Bank San Diego, United States (2013 - 2014) Teller II, First Tennessee Bank Germantown, United States (2011 - 2013) Financial Services Representative, Suntrust Bank Memphis, United States (2009 - 2010) Leasing Consultant, WRH Realty Memphis, United States (2006 - 2009) Education
Bachelor in Psychology
Ashford University, San Diego, CA
Associate Degree in Social Work
Northwest Mississippi Community College
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