Administrative Assistant Customer Service

TaCosha Jefferson

Email: ********@*****.***

Phone: 919-***-****

*Objective:

Customer Service/Administrative Assistant seeking to contribute the ability to perform professional experience in a productive environment demanding strong organizational, and interpersonal skills. Trustworthy, ethical, and committed to customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects, as well as the ability to multi-task efficiently.

*Employment Experience:

Workplace Options Raleigh, NC Team Coach/Supervisor April 2016 – Current

Training new team for all lines of business and review expectation requirements for job duties

Monitor my team’s performance on a daily, weekly, and monthly basis

Coach to areas of performance for improvement and success to assist with team member’s success

Aerotek Raleigh, NC Customer Care Specialist March 2014-August 2017

Assisting patients with activation of cards and understanding programs for the prescription

Processing claims for pharmacies to supply patient with accurate copay amount

Verify processing of rebates and provide feedback for submission

Marriott Raleigh, NC Assistant Front Office Manager Sept. 2011-March 2014

Perform as a leader with team members, training in areas of interest, and problem solve guest concerns

With responsibility as Rooms Controller, ensured accurate information and communication between Front Office and Sales department for groups

Provided a hospitable environment to guests in a courteous manner, while multi-tasking in a fast-paced environment

Hampton Inn (College Park, Ga. – Raleigh, NC) Operations Manager Oct. 2007-June 2010

As Front Office Manager, assisted the Executive Director with daily operational tasks to ensure productivity of team members and hotel

Positioned as Front Desk Manager, successfully handled Account Receivables to ensure the budget of the hotel was being maintained

Conducted team building meetings, empowering the front desk to accomplish goals and assist guests properly, enhancing the level of customer service

*Employment Achievements:

Completing successful team’s monthly performance stats for over 2 years in a row

Promoted within 6 months of employment due to being dependable and knowledgeable of business matters

Awarded with the Spirit of Hampton and Spirit to Serve Awards for customer service skills

*Education:

Advanced Career Training Riverdale, Ga. April 99-April 00

Graduated with Perfect Attendance Awards

Completed with a 3.74 G.P.A.

*References Furnished Upon Request*

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