Administrative Assistant Service Agent

SUSAN AHERN

*****.*@*******.***/York P.A. *****/(c)615-***-****

Summary

I have a broad spectrum of work experiences namely Management, Customer Service, Sales, Office Adminstration and Caregiving. I was Country Manager for an Airline for 4 years. I worked also in retail as Customer Service Agent and Office Administrative Assistant for a numbers of years. Insurance sales was done for 2 years. Caregiving to offer companion and compassion to Seniors is also an added bonus.

Skills

• Management 0295

• Communication and Motivation

• Organization and Delegation

• Interpersonal skills

• Problem Solving and Decision Making

• Mentoring

• Persuasiveness

• Forward Planning and Strategy Thinking

• Administrative Support

Experiences

Arizona Premier: Mesa,Arizona

Caregiver

June 2022 to present

• Improved residents outlook and daily living with compassionate care

• Maintained clean and well organized environment

• Observed residents for changes in physical, emotional, mental or behavioral conditions and injuries

• Follow care plan and directions to administer medications Precise Quality Limited: Kingston, Jamaica

Adminstrative Assistant/Customer Service Representative January 2013 to November 2016

• Sold Products

• Did weekly Warehouse Inventory

• Did promotions and cold calls

• Maintained office and staff files

• Front line staff for customers

• Liaison personnel with suppliers

Skyking Airlines, Kingston, Jamaica

Country Manager

June 2008 to December 2012

• Managed staff for the airline with flights from Turks and Caicos to Kingston,Jamaica and return

• Ensure that flights departed on time through proper delegation to staff

• Oversee the overall arrival and departure including checking in and baggage control

• Made reservation and issued tickets for flights

• Controlled the financials

• Liaise with Immigration and Custom

Education and Training

High School Certificate:

St. Mary High School : 1976-1982

Certified Caregiver Certicate ;

Successfully passed July 30,2022

Issued by the State of Arizona

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