Customer Service Inventory Control

KEYLA B. DIAZ

**** **** **** **. **********, Indiana, 46112 317-***-**** ***********@*****.***

CAREER OBJECTIVE

Obtain a position in a company that let me utilize my skills, experience, knowledge and unparalleled work ethics to help the organization achieve its strategic goals, a company that can provide a great culture to be part of.

WORK EXPERIENCE

Reserve Bank of the Dominican Republic

Small Business Loans Executive 2000 - 2012

Analyze all small business loans applications and provide assessment of feasibility for every loan.

Recognized by bank leadership for providing excellent customer service.

Maintain excellent customer relations and ensure education of customers with bank related products.

Operation of Microsoft Office Suite and Several Bank related software.

Manage all documentation, communication and loan activities including archiving, and record retention.

RR Donnelly

Packer May, 2014 to September, 2015

Pack customer orders ensuring accuracy and quality of products being packed.

Learned other functions in small amount of time

Amazon.com, Indianapolis, Indiana

Various Functions, September, 2015 – May 2018

Picker / Receiver / Flex Driver

Ensuring on-time picking of customer orders utilizing latest warehousing technology like RF scanners, specialized software and Microsoft office suite.

Keep high level of accuracy and provided excellent customer service to internal and external customers.

ICQA (Inventory Control, Quality Assurance)

Inspect locations and fix any inventory discrepancies found based on randomly selected locations.

Problem Solve all inventory inaccuracies found during cycle count activities.

Identify high risk locations and include them in my daily counting activities.

EDUCATION

UFHEC UNIVERSITY (DOMINICAN REPUBLIC)

BS-Business Administration, May 2004

ADDITIONAL SKILLS

Financial Acumen

Customer Service

Effective Communication

Microsoft Office Suite

Problem Solving

Bilingual: English / Spanish

Leadership

Multi Task and Detail Oriented

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