Support Specialist Technician

Location:

Miami, FL

Posted:

March 02, 2023

Contact this candidate

Resume:

Sean Christian

*** ****** *****, *** *** Cellular: 561-***-****

Delray Beach, FL 33444 **************@*****.***

SUMMARY OF QUALIFICATIONS

Computer Technology Professional with over 20 years of diverse experience in the repair and maintenance of Point of Sale equipment, Desktops, Laptops, Printers, and Networking equipment. I am a dedicated, result-driven expert who specializes in delivering complete customer satisfaction. Possess excellent interpersonal and communication skills with the unique ability to interact with all levels of an organization. Expertise in the following areas:

• Client Services Focused

• Effective Communication Skills

• Proficient Computer Knowledge

• Inventory Management

• Troubleshooting Experience

• Installations & Repairs

• Integrity with Confidentiality

• Team Commitment

TECHNICAL PROFICIENCIES

Software: DOS, Windows 3.1, 95, 98, ME, NT, 2K, XP, WIN 7 and Office 365 Hardware_ Point of Sale Equipment (Cash Registers, Scanners/Scales, Retail Printers, etc): IBM, NCR, Fujitsu, Sensormatic, Symbol Hand Scanners, Epson Thermal Printers, Back office computers. Hardware_ Desktop/Laptops/Servers: IBM, NCR, HP, DELL, Gateway, Compaq, Apple, Toshiba, Ipads. Hardware_ Printers: Texas Instrument, Okidata, HP, Panasonic, Lexmark, Xerox, Dell, Hardware_ Networking Equipment (Modems, Routers, Hubs, Switches & Cabling Support) SELECTED ACCOMPLISHMENTS

• Appointed lead technician to service contracts to the service point of sale computer terminals for Wal-Mart, Sam’s Club, Victoria Secrets, Lowe’s Home Improvement, Barnes & Noble, New York & CO., and Bath & Body Works.

Responsibilities included hardware and software installation, inventory of equipment and the completion of all administrative functions to appropriately close incidents.

• Appointed lead technician to the managed service point of sale computer terminals for the restaurant industry: Tony Roma’s, Bob Evans, Steak and Shake, Wendy’s, Bahama Breeze, Burger King, and Longhorn.

Responsibilities included hardware and software installation, inventory of equipment and the completion of all administrative functions to appropriately close incidents.

• Assist lead technician on the deployment of computers to upgrade the new BANK ATLANTIC Center located in Ft. Lauderdale, FL.

Responsibilities included hardware and software installation, inventory of equipment, and the completion of the project assigned.

PROFESSIONAL EXPERIENCE

Bryte Health, Inc. Delray Beach, FL

Help Desk Engineer 06/21-Present

Provide technical support to end-users within the medical health industry.

● Install and upgrade computer systems for clients.

● Support various projects and hardware support.

● Support various sit locations and domain support. Barrister Global Services Network, Inc. Hammond, LA Support Technician/Contractor 07/17-05/20

Provide service level contract agreement to various locations throughout S.Florida.

• Manage customer requests and service calls.

• Establish customer-friendly business relationships.

• Install and upgrade computer systems for clients.

• Support various projects and hardware support.

SUN TECHNOLOGIES, Inc. Alpharetta, GA

P.O.S Tech/Contractor 11/16-04/17

I was contracted to work for Macy’s and Bloomingdales at Boca Center mall and other locations.

• Service and repair departmental cash registers.

• Replace P.O.S monitors, hard drives, printers, and Kiosk systems.

• Install and upgrade computer systems for clients.

• Inventory control, preventive maintenance on all systems. SCS Services, Boca Raton, FL

Owner 11/11- 11/16

SCS Services is a mobile computer business specializing in the installation, repair, and maintenance of Point of Sale equipment, Servers, Desktops, Laptops, Printers, and Networking Equipment.

• Manage customer requests and service calls.

• Establish customer-friendly business relationships.

• Install and upgrade computer systems for clients.

• Analyze, Repair, Virus Removal, Data Recovery on laptops for home and business users. AmeriPath/Quest Diagnostics, Pompano Beach, FL

IT Support Specialist 10/06 -11/11

AmeriPath, Inc., a division of Quest Diagnostics, is one of the nation’s largest physician and laboratory companies.

• Provide technical and admin support to office associates on computer issues.

• Perform software and hardware upgrades on computers, laptops, and handheld devices.

• Monitor trouble tickets using company databases and mobile B.E.S phone.

• Trouble-shoot and configure voicemail, telecom, and network servers, map drives, printers.

• Provide lab support on slide scanners, network printers, microscopes, and imaging programs.

• Repair, configure, upgrade, setup, and re-image laptops and computers.

• Service, install printers for remote sites, assists with the set up for electronic medical reports.

• Install, configure modems, routers ensuring IT policies and procedures were followed. UNISYS Corporation, Coral Springs, FL

Computer Field Engineer 06/04 -10/06

Unisys Corporation is a worldwide information technology company in IT services, software, and technology support.

• Deployed by, UNISYS to various locations in Palm Beach County, Broward County, and Miami/Dade county to repair commercial and residential computers for, DELL and GATEWAY laptops and computers.

• Replaced system boards, display panels, optical drives, processors, memory, and power supplies/fans.

EDUCATION

Diploma - Erasmus Hall H.S, Brooklyn, NY, 02/1986

Computer Science – Genesee Community College, Batavia, NY, 11/1987 OSHA - Florida Atlantic University, Boca Raton, FL, 05/2003 CERTIFICATIONS

A+ Certified - Career Center, New York, NY, 11/1995 Novell Networking - Career Center, New York, NY, 10/1999 Dell Certified Systems Expert, Dell Incorporated, 12/2005 REFERENCES

Christopher Iuzzolino

10704 Santa Laguna Drive

Boca Raton, FL 33428

954-***-****

(Associate for 16 years)

Dr. Mark Jawair, MD

1759 US Highway 27 S

Sebring, FL 33870

863-***-****

(Associate for 20 years)

Frank Addis

Client