Management, Customer Service, Data Entry, IT, Microsoft Office

Logan Prather

**** * ********* *** ***. ***, Muncie, IN, 47304

Phone: 765-***-**** E-Mail: *****.********@*****.***

Experience

Ball State University [Evening Supervisor of Access Services, Bracken Library] [Mar. 2016-Dec. 2020]

2000 W University Ave, Muncie, IN 47306 765-***-**** Supervisor: Laura Mulligan

●Responsible for the University Libraries' public operations during evening hours in the central branch, assess problem situations (facilities/patrons/security) and decide course of action, including contact with external campus or authorities.

●Manage operations and personnel of the University Libraries' Access Services Unit in the evening; participate in hiring, training, coaching, supervising, motivation, and evaluating performance and personnel in the Unit.

●Recommend, interpret, analyze, and evaluate procedures, processes, and staffing patterns for the evening Access Services operation; serve as resource person for all evening Library services, including hearing fine appeals for Circulation and Periodical/Reserves/Microforms.

●Coordinate evening interlibrary loan operations and activities, which include searching databases for bibliographic records, supervising the processing of borrowed materials and materials returned by lending partners, and ordering materials requested by BSU faculty, staff, and students.

●Provide instruction and training to students, faculty, staff and the general public through directional reference service; provide coaching to answer problems regarding basic functions of Microsoft productivity software; answer questions and interpret library policies, guidelines, and procedures.

●Facilitate communications between day, evening, and night staff shifts regarding operations, projects, problem situations, etc. Worked in a generalist capacity across both shifts as needed.

●Managed payroll and performance evaluations of staff, and served on hiring committees pertaining to potential library hires outside of personal administrative purview.

Concentrix Corporation [Applecare Advisor] [Jun. 2015-Mar. 2016]

14611 W Commerce Rd, Daleville, IN 47334 800-***-**** Supervisor: Mike Bray

●Tier 1 Advisor for iOS/Computer/Wireless Multimedia on the Apple contract.

●Scored consistently in the 9/10 range on company scorecard, consistently utilized in instructor capacity.

●Personally oversaw training of coworkers and colleagues via one on one coaching.

●Training in MacOSX and UNIX based coding.

●Experience with home and business networking.

Ball State University [Shuttle Driver] [Jun. 2014-Apr. 2015]

2000 W University Ave, Muncie, IN 47306 765-***-**** Supervisor: Bruce Piner

●Learned to keep a schedule and perform tasks promptly and efficiently.

●Became comfortable with being on the road for long periods of time vocationally.

●Experience interacting with a diverse spectrum of individuals from an international student body.

●Class B CDL training.

Grant County YMCA [Child Care] [Aug. 2013-Jan. 2014]

123 Sutter Way, Marion, IN 46953 765-***-**** Supervisor: Megan Dillingham

●Customer service.

●Experience working with children.

●Experience tutoring in literacy and mathematics.

●Administrative experience.

●Experience traveling to multiple work cites daily throughout the county.

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Education

Seymour High School [Core 40 Diploma]

1350 W Second St, Seymour, IN 47274 812-***-****

Elective Focus: Linguistics and Business (Web Design and Finance)

[Class of 2007]

Ball State University

[Class of 2015]

2000 W University Ave, Muncie, IN 47306 765-***-****

Bachelor of the Arts in Classical Cultures

Skills

•Customer service experience in multiple vocational atmospheres.

•Linguistic experience in Spanish and French.

•Experience with office administration and computational software.

•Punctual with a respect for employer and business confidentiality.

•Ability to learn and research varieties of datum in order to accomplish a task.

•Trade skill experience in locksmithing, electrical, HVAC, and carpentry.

•Able to lift objects exceeding 100 lbs.

•Comfortable with adversity and stressful situations.

•Managerial experience in an office setting.

•Knowledge of Office, Adobe, Workflows, and Alma technology suites.

•Well-versed in Windows, OSX, and Linux.

•Trained in basic network administration.

•Management of payroll activities and utilization of the Kronos timekeeping system.

•Crisis Management Training.

•Hiring and performance evaluation experience.

•Written communication skills in an administrative setting.

Contact this candidate