Customer Service Delivery
Resume:
Raymond Bituin Villota
Narra St. Rama Subdivision Barangay Pob.1
Sariaya, Quezon Philippines
***************@*****.***
PROFESSIONAL OBJECTIVE
Seeking and securing a challenging position that will help me to look at my abilities through personal efforts and hard working and desire a position with career advancement and growth potential.
PROFILE
Highly organize, trainable, hardworking, and can work under minimal supervision.
Reliable in terms of dealing with confidential information.
Proactive and can easily adapt the new environment and willing to face new challenges.
Confident, fast learner, and dedicated in performing duties and responsibilities with
outstanding manners.
EMPLOYMENT HISTORY
MUNICIPALITY OF SARIAYA December 2020 - Present
Local Government Unit
Cemetery Caretaker
Responsible for the upkeep of cemeteries and burial grounds. ensure that graves are properly marked, clean up debris and vegetation, repair broken headstones.
Responsible for performing basic maintenance on the cemetery grounds.
Maintaining the grounds of the cemetery, including watering flowers and trees, cutting grass, trimming shrubs, and mowing lawns to beautify the cemetery grounds.
Performing basic construction tasks such as digging graves and septic tanks, laying sod, building fences, and installing monuments.
Collecting fees from families for burial plots, crypts, and grave sites.
Performing administrative tasks such as filing death certificates and updating records of interments.
Providing basic office support such as answering phones and greeting visitors.
Performing clerical duties such as filing records, maintaining inventory of supplies and equipment, ordering materials, and handling administrative paperwork.
Cleaning and repairing headstones and other grave markers to ensure that they are readable and in good condition.
Maintaining records of burials and other cemetery activities in accordance with government regulations regarding the handling of bodies and remains.
TORTILLA (Eathos Group LLC) August 2019 – October 2020
Cook
Mall of the Emirates, Dubai, UAE
Prepares, groups, and displays merchandise; maintains an appropriate variety of fresh, appealing products.
Packages tortilla items according to department standards.
Displays and rotates product, keeps food cases fresh and clean.
Maintains the product in a sanitary condition and adheres to cleanliness and food safety standards of the department.
Uses good salesmanship techniques to promote the purchase of the department's products.
Has knowledge of and is able to use department equipment in a safe, efficient manner.
Complete assigned tasks in an efficient and timely manner as requested by supervisors.
Maintains a safe environment for Team Members and customers.
Recognition: STAR EMPLOYEE OF THE MONTH - February 2020
THE APO VIEW HOTEL February 2018 – March 2019
Cook
Tagaytay City
Maintain clear communications with the Chef de Partie, including all relative internal communications.
To produce products as instructed by superior/senior staff.
To ensure a positive & professional working environment throughout the kitchens and upholding all culinary & hotel standards.
Supports the training and develop junior kitchen staff to operate to the required standards as established by the Hotel and Chef’s Office.
Abide to all hygiene/ safety procedures as per the hygiene program of the hotel.
Ensure that agreed food hygiene, licensing and safety standards are followed, upheld or surpassed, at all times.
Report accidents, injuries and unsafe work conditions to direct supervisors.
JOLLIBEE FOOD CORPORATION October 2017 – January 2018
Service Crew
Sucat Branch,Parañaque City
Setting the table in preparation for customers and cleaning tables after customers have finished dining.
Carry out inventories on the restaurant’s supplies and stock for use
Clean dishes and helps to drop off condiments, beverages and foods.
Revolve around food preparation, cashier duties and wear jolly manner all through working hours.
Work station must be consistently maintained and kept clean and follow standards.
Carry out inventories on the restaurants supplies and stock such supplies for use when the need arises.
Cleans dishes and helps to drop off condiments, beverages, and foods.
Revolve around food preparation, cashier duties, dish cleaning, and food and drink serving, fast in service delivery, be attentive to details and wear jolly demeanor all through working hours.
Focus on customer satisfaction and must ensure customers are always satisfied before leaving the restaurant.
Service to customers must be exceptional and highly effective towards getting them to visit again.
General office administration activities, maintains information and data storage on computer and filing of the important documents and personnel profile.
SEAFOODS BY THE BAY RESTAURANT January 2015 – September 2017
Cook
Parañaque City
Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
Turn or stir foods to ensure even cooking, season and cook food according to recipes or personal judgment and experience.
Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Portion, arrange, and garnish food, and serve food to waiters or patrons.
Regulate temperature of ovens, broilers, grills, and roasters.
Substitute for or assist other cooks during emergencies or rush periods.
Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption, roast, broil, and steam meats, fish, vegetables, and other foods.
Estimate expected food consumption; then requisition or purchase supplies, or procure food from storage.
Coordinate and supervise work of kitchen staff.
Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs.
Keep records and accounts.
NOVO JEANS AND SHIRT January 2001 – January 2003
Salesclerk/ Bagger
SM Manila Branch
Ensure that each customers receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.
Maintain product knowledge and all other aspects of customer service.
Replenish stocks and maintain cleanliness.
Supporting the co-workers for entertaining their customers.
Compute bill, collect payments and make change for refunds items.
Preparing cash payments, invoice and all transactions.
Records customer complaints or comments, referring customers to managers as necessary.
Promote the displays and work to increase occupancy.
Purchasing order to office, making fax, answering incoming/outgoing calls.
Checking/counting all the sales, cash deposit on bank.
Monthly evaluation
EDUCATION
College Level
Bachelor of Science in Commerce
Sacred Heart College, Lucena City Philippines
Secondary and Elementary Education
St. Joseph’s Academy, Sariaya, Quezon Philippines
PERSONAL INFORMATION
Passport Number : EC3841367
Nationality : Filipino
Date of Birth : November 25, 1980
Height : 5’11’’ (180cm)
Weight : 87kg (190lbs)
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